- Why Learn with ASQ?
- For Organizations
- Learning Catalog
Why Train with ASQ?
- The ASQ Difference
- The ASQ Learning Experience
Popular Interests
- Lean Six Sigma
- Quality Auditing
- Quality Engineering
- Full Catalog
- Quality Management
- Quality Standards
- Reliability Engineering
- Risk Management
- Root Cause Analysis, Problem Solving
- Certification Preparation
- Learning Catalog /
Problem Solving
Learning how to effectively solve and prevent problems can help you save your organization time, money, and resources.
Would you like to find resources about Problem Solving?
Sign up free
10 Problem Solving Training Courses for Better Solutions
Problems are almost always inevitable in your organization. Your team may end up getting into a conflict with co-workers, and customers may have problems with your product or services, among others. Luckily, we’ve listed the best problem solving training courses to help your team come up with better solutions when faced with these problems.
1. Problem Solver by SC Training (formerly EdApp)
At the heart of every problem is the desire of each side to solve the problem together and come up with solutions agreeable to everyone. SC Training (formerly EdApp)’s Problem Solver teaches them how to do precisely that.
This problem solving training course gives your team creative conflict resolution solutions that are structured, reasonable, and data-driven. This program begins with an explanation of the significance of problem-solving and creativity, as well as not being bound by functional fixedness.
It also dives into many concepts and types of collaboration, as well as innovative problem-solving tactics, to better equip your teams for any challenges that may arise during problem discussions. Finally, it covers how to tackle the problem by identifying the main cause to avoid implementing band-aid approaches.
The great thing about taking an SC Training (formerly EdApp) course is that there’ll be a series of quizzes included for better retention. They're presented in game formats, such as matching words, true or false, missing words, the traditional multiple-choice format, and more. These strategies make sure your team will have an enjoyable and engaging learning experience.
- Cost: Free (up to 10 users)
- Scope: Creative problem solving, principles of problem-solving, different kinds of problem-solving, kinds of decision making
Created by SC Training (formerly EdApp)
2. Creating a Problem Statement for Your Organization by SC Training (formerly EdApp)
The core mission of a nonprofit organization is to solve societal, environmental, and ethical problems. But as a budding organization, it can be tough to choose which problem you and your team want to address and solve. SC Training (formerly EdApp)’s Creating a Problem Statement for Your Organization can help narrow down your organization’s choices.
This problem solving training course dives into the heart of a problem statement each organization should have. It talks about the importance of narrowing down what your organization aims to solve, which can help your team focus on issues better. It also gives different examples of problem statements to help you and your team identify the strengths and weaknesses of each. This will also give them a better idea of what to use and what not to use for your organization’s problem statement.
- Scope: Importance of a problem statement, how to write a problem statement, creating a problem statement
Created By SC Training (formerly EdApp)
3. Improving Your First Call Resolution (FCR) by SC Training (formerly EdApp)
The first call resolution is a critical indicator in the customer service sector. If your support employees can fix your customers' concerns at the initial point of contact, they’ll be able to build stronger relationships with them and have a more positive experience with your company. Improving Your First Call Resolution by SC Training (formerly EdApp) walks your learners through the process of reaching that goal.
This problem solving training course explains what FCR is and why it is vital for them to get one. It then supplies your team with an understanding of how to determine whether or not a problem was truly handled and how well the client experience was throughout the conversation. Finally, it offers advice on how to enhance and optimize their conversations so that any customer conflicts are handled on the first contact.
- Scope: First call resolution overview, how to calculate FCR, how to improve FCR
4. Handling Irate Customers (Call Center) by SC Training (formerly EdApp)
Handling Irate Customers (Call Center) by SC Training (formerly EdApp) educates your staff on how to handle and resolve client calls. This problem solving training course is ideal for your support workers that are dealing with difficult clients and tough problems. It covers how to listen to upset customers so that they can learn how to give them better solutions to their problems and even build a better relationship with your organization.
This training also includes call resolution suggestions and tactics that your team may use on their next difficult call. At the end of the course, they’ll have the opportunity to practice several mock call conversations and hone their communication skills so they can better implement these approaches in their day-to-day support interactions.
- Scope: Call resolutions, mock call conversations examples
5. Managing Difficult Conversations by SC Training (formerly EdApp)
This SC Training (formerly EdApp) problem solving training teaches your employees the vital information and resources they need to handle challenging and problematic talks. When a problem arises, everyone's voice should be heard. Managing Difficult Conversations teaches them how to actively listen to those they’re speaking with and check that everyone is heard. It covers subjects including prioritizing tough talks, addressing and tackling awkward interactions, offering constructive feedback, and apologizing honestly. It also teaches them how to spot frequent blunders during dispute resolution discussions.
- Scope: Handling difficult conversations, offering negative feedback, delivering authentic apologies
Explore our library including problem solving training courses.
6. Handling Objections with Emotional Intelligence by SC Training (formerly EdApp)
Keeping a cool head can go a long way toward solving problems within and outside your organization. SC Training (formerly EdApp)’s Handling Objections with Emotional Intelligence will teach your team how to do just that.
This problem solving training will teach them how emotional intelligence can help them resolve collective difficulties and arguments professionally and respectfully. It demonstrates how paying attention to another person's body language and attentively listening may help them have more productive conversations. Learners will also get a module on problem resolution and constructive criticism using the appropriate emotional approach.
- Scope: Active listening, body language, resolving conflicts
7. Active Listening by SC Training (formerly EdApp)
Problems can only be solved if your team knows how to actively listen to the people they’re interacting with. SC Training (formerly EdApp)’s Active Listening details the steps and techniques they can take today to improve their active listening skills.
This problem solving training program teaches the principles of active listening to your team, which is great if they lack a basic grasp of this ability. It reviews the important listening strategies that can help people in improving their communication and relationship with one another. The second half of this course is dedicated to avoiding bad listening habits at all costs. These poor behaviors include listening to what isn't being said and speaking without making direct eye contact. It also digs into the difficulties of active listening and suggests ways to overcome them while dealing with conflict and problems.
- Scope: Active listening strategies, bad listening practices
8. Retail Services - Communication by SC Training (formerly EdApp)
Communication is key to being able to smoothly navigate through problematic situations. This is especially true in retail services. That’s why SC Training (formerly EdApp) designed a communication course dedicated to helping your retail teams get out of sticky situations.
In this course, your employees will learn how to actively listen to customers to better understand them and the possible issues they may have. They'll also become acquainted with open and closed-type inquiries, allowing them to select the best question type for various scenarios and interaction goals.
By the end of this training, your retail teams will be more engaged and strategic in their work. Observe how they engage and communicate with clients more effectively and often, resulting in greater sales and happier customers.
- Scope: Active listening, differences betweenopen vs closed questions, how to use open questions
9. Effective Communication in Customer Service by SC Training (formerly EdApp)
SC Training (formerly EdApp)'s Effective Communication in Customer Service course was developed to improve customer service workers' listening abilities for better and faster problem resolution. So, if you manage a team in a similar field, this is an ideal course to consider.
This problem solving program comprises three short sessions that address themes, such as empathy, the function of active listening in developing a great customer connection, and the impediments to successful listening. It walks your team through the process of active listening and presents listening tips and tactics. Some examples are using verbal signals to demonstrate attention while interacting with customers and clarifying by summarizing and asking open-ended questions. There's also a lesson that emphasizes some of the typical issues that will keep your team from actively listening, even if they're using the strategies you've taught them.
- Scope: Active listening, active listening in customer interactions
10. Expectations Setting by SC Training (formerly EdApp)
Knowing how to properly set different people’s expectations can go a long way in solving and avoiding problems in your organization. SC Training (formerly EdApp)’s Expectations Setting will teach your team the tips and tricks for how to appropriately set expectations.
The problem solving course helps your learners avoid the pitfalls of having unreasonable expectations, which typically lead to disappointment, problems, frustration, and broken relationships. They'll learn how to deal with collaborative goal setting so that everyone feels consulted and heard, including outlining expectations for each party.
- Scope: Elements of expectations, avoiding unrealistic expectations
Create better solutions with problem solving training courses
In both a professional and personal setting, problems are almost always unavoidable. People with different opinions, backgrounds, and personalities can clash and create problems and conflicts inside and outside your organization. As a leader, it’s vital to equip your team with the right problem solving skills so they know how to get themselves out of sticky situations and create better solutions for everyone. Read our list of problem solving courses to get started on problem solving skills training today.
Explore more
Explore case studies
Learn how customers like you use SC Training (formerly EdApp). Their results speak for themselves.
Book a demo
Get a tour of our core products and features with one of our experts.
Take a bootcamp
Instantly access our video library updated weekly with live demonstrations.
Check out G2 reviews
Don't take our word for it. Here’s what our customers have to say.
And the best part? Your team can complete courses anytime, anywhere, on any device.
Sharpen your critical thinking skills
Complex Problem Solving
Online Executive Certificate
Master complex problem solving
Are you often unsure of the best way to approach complex problems? Do you feel you need to strengthen your decision-making skills?
IMD’s Complex Problem Solving program will equip you with a systematic three-step process and tools that you can apply to both professional and personal contexts.
Understanding what a problem is and what you want to achieve when you tackle it can be surprisingly difficult. You will discover how to frame a problem, identify its root causes, explore solutions, and make the best decisions for your context. You will also learn how to engage stakeholders throughout the process, comprehend their needs, and convince them to support the solutions you opt for.
The program draws on theoretical and empirical knowledge from multiple disciplines and explains it in accessible terms. The program will enhance your creative and critical thinking capabilities and enable you to develop highly sought-after problem-solving skills.
Learn a systematic, modular, and pragmatic approach to complex problem solving.
Create innovative solutions and identify key stakeholders’ needs, reframing as needed.
Decide on the on-balance best solution and support it with aligned decisions.
Engage stakeholders throughout and, eventually, convince them to support the solution.
You are a team leader or mid-level manager developing a new strategy, leading a turnaround, reorganizing or improving your organization’s impact. You are an analyst looking to apply a new problem-solving methodology. If you are seeking to improve profitability, negotiate disruption and re-orient R&D initiatives within your organization, this program is for you.
Your class is individually put together through a selection process to ensure that you experience the most impactful learning with a truly diverse group of global peers. Your class will become a trusted resource, encourage your learning journey, and surprise you in many unanticipated beneficial ways both during and beyond your classroom experience. Read more about the admission criteria .
2023 class profile (average data)
Years of experience
Average age
Nationalities
Choosing an executive program is difficult, we’re here to help you. Check our FAQ section for quick answers or schedule a call with a Program Advisor for personalized help.
Interested in an IMD online program? Don’t miss this opportunity to get all your questions answered by our Program Advisors at 08:00 (CET).
Join us on 29 October 2024
Product Marketing & Client Leads – Area Leader, Sonae MC, Portugal
The Complex Problem Solving program provides a sound but flexible framework for a structured approach to business or personal dilemmas. It enables a situation to be better understood and a clear, detailed reasoning of the possibilities for resolution. Totally recommended!
Former Senior Global Finance Head | Finance Director | Business Strategist, Nestlé, Switzerland
The Complex Problem Solving program is a great platform to develop a solid framework and structure to support problem-solving. It helps to ground decision making and deal with complexity in any environment.
Sales Manager, Vestas Wind Systems A/S, Scotland
Great curriculum, providing a widely applicable framework for decision-making and complex problem solving, whether an investment decision, operational efficiency analysis or a corporate strategy fine-tuning task.
Designed for impact and delivered for you, IMD’s online programs help you achieve your aspirations wherever you are in your career or the world. Here’s what makes the IMD online program experience exceptional.
Programs designed and taught by IMD faculty, world-renowned experts in their fields.
One-on-one support from an experienced executive coach to ensure that learning objectives are attained.
Group and pair work with participants from around the world enriches learning through exposure to fresh perspectives.
Micro-learning focused on improved knowledge retention and actionable insights.
Programs grounded in practical assignments guarantee the immediate application of new knowledge and techniques.
Length: 5 weeks (4-6 hours per week) Application deadline closes 7 days before the session starts.
Ready to elevate your career and personal development? IMD’s Online Executive Certificate offers an immersive , fully online experience designed to enhance your expertise and skills in key business areas.
Choose between three learning tracks – Leadership, Strategy, and Digital Acceleration – to propel your executive career to new heights.
Discover more .
Browse our strategy portfolio
Become a better strategist
Unlock your strategic mindset by delving into key challenges, evaluating trade-offs, defining must-win battles, and crafting a winning strategy for success.
Lead your strategic initiative to successful implementation
Overcome the key challenges inherent to strategic change, and learn practical frameworks to successfully implement your strategic projects and initiatives.
Learn Problem Solving to Eliminate the Causes for Failures and Overload
Problem solving training for result-driven managers and functional specialists to effectively eliminate the root causes of variability, gaps, defects, frustrations, and stress., cases, when to use:.
- Frustration from never-ending fire-fighting
- Excessive defects, uncontrolled variability
- Stress from unhappy boss, customer, spouse
- Working too hard, too late, risking burnout
Clients, for whom:
- Department managers and team leaders
- Functional specialists, engineers, controllers
- Consultants and improvement champions
- Anyone struggling with too many problems
Process, how it works:
- Online training course with personal coaching
- Apply 5 shifts to successfully address any problem
- Eliminate causes at physical, human, system root
- Learn proven strategies; practical templates included
Benefits, what to gain:
- Status and recognition as expert problem solver
- Become indispensable to the organization
- Free time to spend with family, friends, hobby
- Strategy for better pay and career advancement
Course Content - What You Will Learn
- Systematically solve safety, quality, reliability issues
- Define issue statements based on data, observations
- Learn proven tools and techniques to tackle deviations
- Use basic PDCA and 5-Why analysis for simple issues
- Use Causal Factor Analysis (CFA) for disasters, accidents
- Use Fault Tree Analysis (FTA) for rule-based problems
- Identify cause-effect relationships between factors
- Provide evidence to confirm or reject assumptions
- Drill down causes at the physical, human, latent root
- Develop actions to remove, reduce, control causes
Why Did the Titanic Sink?
The 13 Reasons for Formal Problem Solving
- Undesirable condition
- Deviation, defect, failure
- Safety accident, incident, major risk
- Product failure due to strength, performance, reliability
- Line stop event
- Regulatory non-compliance
- Customer dissatisfaction or request
- Cost overrun
- Equipment breakdown
- Process failure
- Behavioral issue, noncompliant, disengaged
- Repetitive or transferable problem
- Detection failure
Ineffective Trouble Shooting
- Fire fighting
- Going from crisis to crisis
- Stagnant or declining performance
- No time for deeper analysis
- Look for the guilty party: ”Who did that?”
- Jumping from problem into actions
- Generate laundry list of actions to firefight symptoms
- Sub-optimizing one area, spot scope
- Focus on lagging metrics (yield, sales, profits) and hope processes will improve as a result
Effective Problem Solving
- Systems thinking
- Continuous improvement
- Systematic root cause elimination
- Better performance after each problem
- Allocate time to analyze, dialogue, conclude
- Seek deep understanding: “How did that happen?”
- Acting after understanding cause-effect relationships
- Addressing all factors of the failure tree
- Optimizing the value stream, enterprise scope
- Focus on improving processes (capability) that effect actual performance metrics
The Problem Solving Training Gets You Certified
The Beginner Problem Solving Training helps anyone to get started with systematic problem solving. Within a few days, you will learn the basic methods and tools, and apply them to solve a difficult situation in five steps: (1) Describe Gap, (2) Analyze Issues, (3) Identify Causes, (4) Address Causes, (5) Evaluate Results. Quizzes and self-evaluation forms help you to test your skills and evaluate solution the effectiveness of your solutions.
The Advanced Problem Solving Training is for managers, supervisors, and functional specialists to build their their problem-solving skills. The course focuses on systematic root-cause analysis and developing countermeasures to effectively contain, correct, and prevent failures from reoccurring. The advanced course is supported by a coach, helping students through the process, while providing feedback to get the analysis right.
The Expert Problem Solving Training is for engineers, managers, and quality professionals to build expert skills in systematic problem solving. The course covers the deep analysis of event-based problems, rule-based problems and human failures. The expert toolkit allows you tackling deviations and defects at the system level by eliminating, reducing, and controlling the entire set of causes, identified on the logic tree – assisted by an experienced coach.
Problem Solver | Basic Skills
Online course for beginners to build foundational skills to identify, describe, contain, correct, and prevent simple problems from reoccurring.
Problem Solver | Advanced Skills
Coaching-supported advanced course to strengthen problem-solving skills, to deeply analyze and effectively address identified root causes.
Problem Solver | Expert Skills
Coaching-supported expert course to solve complex problems by systematically reducing, eliminating, or controlling direct causes and root causes.
Basic Problem Solver
- 100% online and self-certified, without coaching
- Build basic skills in systematic problem solving
- Ideal for beginners from any function, any level
- Formally analyze and solve a basic problem
- Takes 2-5 days effort during a 1-month period
- Get access to basic videos, templates, toolkit
- Apply multi-5-why to identify root causes
- Formally implement a solution using PDCA
- Create financial benefits; typ. $3k or more
- Get your certificate "Problem Solver"
Advanced Problem Solver
- Coaching sessions for business case and impact
- Build advanced skills in problem-solving
- Ideal for managers, supervisors, specialists
- Solve an advanced problem and get feedback
- Takes 5-10 days effort during a 2-month period
- Get access to advanced videos, templates, tools
- Perform root cause analysis and test robustness
- Formally implement solutions, test effectiveness
- Create financial benefits; typ. $30k or more
- Get your certificate "Advanced Problem Solver"
Expert Problem Solver
- Coaching sessions, expert validation, live support
- Build expert skills in systematic problem solving
- For engineers. managers, quality professionals
- Solve a major problem, supported by a coach
- Takes 10-20 days effort during a 3-month period
- Get access to expert videos, templates, toolkit
- Identify physical, human, and latent causes
- Formally eliminate, reduce, control causes
- Create financial benefits; typ. $60k or more
- Get your certificate "Expert Problem Solver"