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CIPD Reviews
For all customers undertaking CIPD courses at Level 3, Level 5, and Level 7, our CIPD Expert writers can provide guaranteed assignment solutions at unbeatable prices. CIPD Assignment Help, based in London, provides the one-stop solution to all of your academic worries. We promise to ensure confidentiality and most complete satisfaction with our work.
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CIPD Levels
Cipd level 3.
- 3CO01 Business, Culture and Change in Context
- 3CO02 Principles of Analytics
- 3CO03 Core Behaviours for People Professionals
- 3CO04 Essentials of People Practice
Three core units
- 5CO01 Organisational Performance and Culture in Practice
- 5CO02 Evidence-Based Practice
- 5CO03 Professional Behaviours and Valuing People
Plus, three specialist units
- 5HR01 Employment Relationship Management
- 5HR02 Talent Management and Workforce Planning
- 5HR03 Reward for Performance and Contribution
CIPD Level 7
Four core units.
- 7CO01 Work and Working Lives in a Changing Business Environment
- 7CO02 People Management and Development Strategies for Performance
- 7CO03 Personal Effectiveness, Ethics and Business Acumen
- 7CO04 Business Research in People Practice
Specialist units
- 7HR01 Strategic Employment Relations
- 7HR02 Resourcing and Talent Management to Sustain Success
- 7HR03 Strategic Reward Management
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Chartered Institute of Personnel Development
The Chartered Institute of Personnel Development Certification is a professional standard qualification for training specialists and human resource professionals in public and commercial sectors.
The CIPD also performs HR research and accumulates skills and information that may help human resource managers improve and, in turn, promote good change in the workplace.
Before granting CIPD membership, the CIPD confirms that all HR professionals have obtained the necessary credentials.
Their credentials determine the sort of membership they will receive. The CIPD qualification offers three different types of certifications.
Why is CIPD important?
CIPD assignment assistance aims to enhance training specialist and human resource-related personnel’s practices in the workplace by improving their abilities for the benefit of society, a specific company, and an individual.
CIPD tutoring provides a unique learning approach that allows individuals to develop personal skills and knowledge necessary for today’s workplaces.
The CIPD certification guarantees that you have the skills and information necessary to provide an effective and professional service to the community, company, and consumers.
Your knowledge will stay updated and relevant to the current workplace if you get a CIPD qualification.
You will be aware of shifting fashion and trends in the workplace if you have a CIPD certificate.
CIPD enables you to make a significant contribution to the business while also increasing your productivity and effectiveness. The CIPD assists in enhancing the professional career’s position in the workplace by developing the skills to lead, influence, manage, mentor, and coach others.
The CIPD gives you a better grasp of what it means to be a professional. It enhances the organization’s body language and technology understanding to make it more professional—the CIPD assists in boosting one’s self-assurance in public.
Furthermore, CIPD training enhances the quality and protection of an individual’s or organization’s life, property, sustainability, environment, and economic position.
The CIPD training procedure is critical for professionals to maintain their professional lives inside the company. It aids in the development of human resource management personnel’s professional responsibilities and training.
This procedure is primarily responsible for improving the personal skills of human resource management employees and training specialists and assisting them in staying current in terms of knowledge and expertise. It does, however, assist them in providing a high-quality service, which is necessary to fulfil the customer’s and the organization’s expectations.
Why should you seek help from CIPD?
According to the institute’s expectations, the assignments for the topic at the foundation level of the CIPD certificate are somewhat tough to complete. They cannot determine the accurate criteria and backdrop that must be followed to complete the task according to the standards. Starting to learn about professional skill development in this scenario requires expert assistance to complete their project successfully, who provides them with an in-depth understanding of how to complete the assignment quickly.
Our online tutors are accessible 24 hours a day, seven days a week, to assist you with CIPD assignment assistance and aid ambitious students in developing their professional skills.
Our online writers offer outstanding CIPD assignment assistance and assist students in achieving good academic results. Our online writers have a wealth of experience and expertise in a variety of fields. Our CIPD Assignment help specialists will give you the highest quality cipd help. Our platform’s primary goal is to make students’ academic journeys more appealing and stable by offering them exceptional CIPD or ILM assignment assistance through professional advice.
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24/7 customer support.
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AI Free Paper
Our paper is 100% human-crafted, with no AI involved. We provide an AI report for proof, ensuring authenticity you can trust.
Team of Professionals
Before we hire a writer, we look for knowledge, experience, and creativity. All of our professional writers are PhD recipients from prestigious universities worldwide. Each of our writers is knowledgeable on every subject, and we are always hiring the best writers. So get in touch with us if you need anything regarding CIPD Assignments.
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The HR Support Desk is made up of highly qualified writers and committed CIPD experts who are ready to help students with assignments. Over our combined thirty years of experience, we have provided various forms of CIPD Assignment Help to a large pool of CIPD learners. Our experts possess exceptional skills in both research and writing, ensuring that you receive CIPD Assignment Help of the highest caliber.
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WHAT WE OFFER
Setting out on the path to complete your CIPD assignment tasks can be frustrating and time-consuming. Our obligation at HR Support Desk is to relieve you of any academic burdens. At our core, we are more than just a writing service; we are your partners in CIPD academic success, dedicated to making your journey smoother.
Our CIPD Assignment Help services cater to CIPD learners across all levels, offering customized assistance tailored to your specific needs. Whether you require a comprehensive assignment crafted from scratch or assistance on specific assessment criteria for your 1 st , 2 ND , or final submission , we have the expertise and dedication to deliver excellence.
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Whether you are feeling stuck on an AC (Assessment Criteria) and unsure how to formulate your response or seeking guidance and inspiration to start your CIPD assignments, the HR Support Desk is the place for you. Our CIPD Assignment Help services also aim to offer carefully prepared sample assignment papers that provide you with relevant insights and guidance. These samples represent the highest standard of quality, carefully selected by our esteemed editors who have a proven track record of producing top-notch work.
Our sample assignments serve as models of well-written and top-graded ACs. These resources are meticulously selected to provide learners, like yourself, with a reliable tool to navigate the complexities of completing CIPD assignments. Whether you’re looking for guidance on referencing techniques, identifying useful sources, or managing your word count effectively, our samples can provide the direction you need.
WHY CHOOSE US
Top-notch quality work.
We uphold uncompromising quality standards. Consistently delivering top-notch academic and professional content. Following completion, our experienced team of editors conduct thorough proofreading, ensuring superior quality and error-free work.
TEAM OF PROFESSIONALS
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Customer Support
We are available 24/7 to address your inquiries, resolve concerns, and ensure a seamless experience as you pursue your CIPD goals. Your satisfaction is our priority
OUR CIPD ASSIGNMENT HELP SERVICES
CIPD Subjects We Specialize In
CIPD ASSIGNMENT HELP LEVEL 3
Cipd assignment help level 5.
CIPD ASSIGNMENT HELP LEVEL 7
L&d assignment services.
We offer a comprehensive L&D -assignment service that can help you get the best possible grade.
We have a deep understanding of all key areas of the CIPD course on Learning and Development, and we can help you to apply your knowledge and understanding to any case study or scenario. We will work with you to identify your weaknesses and develop a personalized report to help you succeed.
Most Searched Queries By CIPD Assignment Help Clients
The cost of having an assignment written by a professional CIPD writer at HR SUPPORT DESK is budget-friendly and among the most competitive in the industry. We charge a reasonable rate of only £10 per page, with each page comprising 300 words. This transparent pricing ensures that you receive quality service at an affordable price.
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Absolutely, at HR SUPPORT DESK, our services are provided by experienced HR professionals who specialize in CIPD assignments. Rest assured that when you choose our services, you are tapping into the expertise of professionals holding CIPD qualifications.
Our skilled writers have a wealth of experience in handling various CIPD assignments for a large pool of clients. Their constant and extensive exposure to recurring CIPD assignments has perfected their understanding of the questions and the assessors’ expectations. This repetitive exposure enables them to approach each assignment with a deep understanding, ensuring that the crafted answers are not only comprehensive but also reflect the best practices in the field.
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Your success is our goal, and we are committed to providing the support needed to meet the specified criteria and enhance the overall quality of your assignment
At HR SUPPORT DESK, we understand the importance of working within your timeframe. Many clients align their orders with deadlines set by their providers, while others, without specific provider deadlines, prefer to establish timelines that allow them to complete assignments within their assessment period.
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Urgent orders may incur additional costs due to the expedited nature of the service. However, if you're unsure about the timeframe, our team of dedicated writers typically aim to submit assignments within 7-10 business days on average.
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Moreover, we extend our commitment to confidentiality to include the assignments completed by our experts.
You can trust that all aspects of your assignments remain confidential and are never shared with anyone under any circumstances. Your trust is valuable to us, and we take every measure to ensure that your identity and the details of your engagement with our services are kept secure and private.
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Absolutely! At HR SUPPORT DESK, ensuring the originality of every client's assignment is our utmost priority. We maintain a zero-tolerance policy on plagiarism, and our team of professional experts is committed to delivering assignments that are 100% original.
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Whether you are located within or outside the UK, rest assured that our certified CIPD writers are ready to provide expert assistance with your assignments. Don't hesitate if you are overseas – reach out to us today and speak to one of our professionals. They will guide you through the process of placing your order, ensuring that you receive the support you need, regardless of your geographical location.
Your academic success knows no boundaries with HR Support Desk.
Feedback from our clients
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100% recommended are so much clearer than the tutors! Breaks each AC down and gives clear guidance on what markers are looking for and how to present your answers.
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At HR Support desk, we’re not just here to assist you; we’re here to empower you on your journey to excellence in the dynamic field of HR and Learning & Development. With a team of dedicated professionals and CIPD experts, we offer comprehensive support and guidance to help you excel in your CIPD assignments and HR coursework. Our commitment to your success is unwavering, and we go the extra mile to ensure you achieve your academic and career goals.
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✓ CIPD Level 3 Foundation Diploma in Human Resource Practice ✓ CIPD level 3 foundation award in human resource essentials ✓ CIPD level 3 foundation certificate in human resources practice ✓ CIPD Level 3 HR | Resourcing Talent ✓ CIPD Level 3 HR | Supporting Change within Organisations
CIPD LEVEL 5 HELP
✓ CIPD level 5 intermediate award in human resources ✓ CIPD level 5 intermediate certificate in human resource management ✓ CIPD level 5 intermediate certificate in learning and development
CIPD LEVEL 7 HELP
✓ CIPD level 7 advanced award in human resources ✓ CIPD level 7 advanced certificate in human resources ✓ CIPD level 7 advanced diploma in human resource management ✓ CIPD Level 7 advanced diploma in human resource development
L&D-ASSIGNMENT SERVICES
F eedback on your work
We will provide you with feedback on your work in progress, and help you to identify areas where you need to improve. E diting and proofreading We will edit and proofread your final assignment to ensure that it is free of errors and meets the highest standards.
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5CO02 Assignment Example
- December 19, 2021
- Posted by: Harry King
- Category: CIPD Level 5
Task One: Briefing Paper
You have been asked to prepare a briefing paper that is to be given to people practitioners at a regional event, to share insights and good practice. The paper needs to provide understanding of approaches that can be taken to support effective critical thinking and decision-making within the HR remit.
Your Briefing Paper needs to:
- provide an evaluation of the concept of evidence-based practice and assess how evidence- based practice approaches can be used to support sound decision-making and judgments for people practitioners across a range of people practices and organisational issues. (1.1)
- evaluate two micro and two macro analysis tools or methods that can be used in people practice to explore an organisation’s micro and macro environment, and how those identified might be applied to diagnose future issues, challenges and opportunities. (1.2)
- explain the principles of critical thinking and give examples of how you apply these yourself when relating to your own and others’ ideas, to assist objective and rationale debate. (1.3)
- assess at least two different ethical theories and perspectives and explain how an understanding of these can be used to inform and influence effective decision-making. (1.4)
- explain a range of decision-making approaches that could be used to identify possible solutions to a specific issue relating to people practice. (2.3)
- as a worked example to illustrate the points made in 2.3, take this same people practice issue, explain the relevant evidence that you have reviewed, and use one or more decision- making tools to determine a recommended course of action, explaining the rationale for that decision and identifying the benefits, risks and financial implications of the suggested solution. (2.2 & 4)
- compare and contrast a range of different ways and approaches that are used to measure financial and non-financial performance within organisations. (3.1)
It is essential that you refer to academic concepts, theories and professional practice for the tasks to ensure that your work is supported by analysis. Please ensure that any references and sources drawn upon are acknowledged correctly and supported by a bibliography.
Task two: Data analysis and review
In preparing for the forthcoming department heads meeting your manager has asked you to prepare a range of information and interpretations for use at the meeting. Below are two sets of data that have been collected by a 360-degree review for Department ‘A’. Table 1, is the feedback that has been elicited from employees on their line-managers and table 2 is from the customers that use the services and goods from Department A.
Use one analytical tool to review the two data sets to reveal any themes, patterns and trends (2.1).
- From this analysis, graphically present your findings using three or more different methods (3.3).
- Identify the key systems and data used within effective people practices, to give insights by measuring work and people performance (3.2)
- Explain how people practices add value in an organisation and identify methods that might be used to measure the impact of people practices (3.4)
The annual performance reviews for Department ‘A’ last year were scored using a ratings scale from 6 = high performer to 1= low performer.
Any employee scoring 4 and above received a £400.00 bonus in their monthly pay. The budget allocation per department for bonuses last year was £75,000.
Figures from Department ‘A’ for last year were:
- 112 employees received a score of 6
- 98 employees received a score of 5
- 35 employees received a score of 4
- 43 employees received a score of 3 or below
- Using a variety of measurement tools and techniques and the data provided in tables 1, 2 & 3, explain the likely impact and value of these aspects of people practice currently in place in Department ‘A’. What other people practice measures might usefully be employed in Department ‘A’? (3.4)
AC 1.1 provide an evaluation of the concept of evidence-based practice.
Evidence-based HR practice involves making a better decision and informing actions that have the desired outcome (Young, 2020). The concept of evidence-based practice entails finding solutions and approaches to dealing with people management practice based on a strong empirical basis. It is the process through which a decision is evaluated against data in an organisation. The evidence-based approach utilises critical thinking skills and the available evidence to decide on specific HR issues. According to Young (2020), a good decision-making process is based on critical thinking and drawing from the available evidence. Evidence-based decisions are more likely to result in the desired outcomes that will have a long-term impact on organisations practices.
Evidence-based practice also utilises different models of the decision-making process, such as the rational model. This model involves the use of factual information and step by step procedures to arrive at a decision (Uzonwanne, 2016). The figure below summarises the rational decision-making model.
How evidence-based approaches can be used to support sound decision-making and judgments
Evidence-based approaches are essential for supporting sound decision making because they reduce errors caused by judgements. Biased and unreliable management decisions are common in the absence of evidence. Managers are susceptible to bias and errors in their decision making when they base the decisions on previous experiences or popular management decisions. In an article published at the Center for Evidence-Based Management (CEBM), all individuals at all employment levels need to use the best available evidence when making decisions. Using evidence-based decisions is considered to be morally right (Rousseau et al., 2004).
An evidence-based approach can also be used to support sound decision making and judgement at an organisational level by increasing the accountability levels. Most of the decision made by managers have a positive or negative impact on the general organisational performance. Assessing the reliability and validity of evidence not only benefits individuals but also the organisation. This approach ensures that a manager takes the best available decision and can support the decisions with organisational data, professional expertise or insights from scientific research when called to justify the decision.
AC 1.2 Evaluate micro and macro analysis tools that can be used in people practice to explore an organisation’s micro and macro environment and how those identified might be applied to diagnose future issues, challenges and opportunities.
All organisations are affected by either internal or external factors. These factors are part of the general organisational environment, and they should be analysed to establish their impacts on the business. There is a range of tools used in people practice, and they include strategic reviews, future states analysis, SWOT analysis, Ansoff matrix, Fishbone analysis, among others. Analysis methods that can be used to assess an organisation’s micro and macro environments include observations, interviews, job analysis, work sampling and use of questionnaires.
An organisation’s micro-environment refers to the immediate factors or environment that comprises suppliers, customers, competitors and stakeholders (Summer, 2019). They are internal factors that are likely to impact an organisation. Micro-environments can be assessed using the microanalysis tools such as porter’s five forces analytical tool. Macro-environment, on the other side, refers to the more general factors influencing businesses (Summer, 2019). Macro- environments are external factors that impact an organisation’s activities and productivity, but that organisation has no control over it. The macro-environment factors include economic issues, political forces, technological advancements, natural and physical occurrences, and legal factors. An example of a tool used for the analysis of macro-environment factor is the PESTLE analysis tool.
The SWOT analysis tool evaluates both internal and external factors that can influence an organisation. SWOT stands for strength, weaknesses, opportunities and threats. While strengths and weaknesses focus on internal organisational aspects, threats and opportunities focus on external issues that can impact an organisation. The SWOT tool is simple to use and can be used in organisations making an entrance into new markets.
Porter’s five analysis tool was developed by Michael Porter to assess and evaluate the competitive strength of a business (Bruijl, 2018). The model is built on five principles that can be used to assess microenvironments within an organisation. Michael Porter described the five forces: Buyers bargaining power, the threat of entry, suppliers bargaining power, competition from rivalries, and threats by substitutes. Figure 1 below gives a summary of the five forces.
As the acronym suggests, the PESTLE analysis analyses the political, economic, social, technological, legal and environmental factors (Downey, 2007). Trade regulations and policies, and diplomatic tensions are some of the political factors likely to impact an organisation’s performance. It is essential to understand that organisations in the UK are governed by policies and regulations formulated by trade unions and other regulatory bodies. Therefore, the HR department must ensure that an organisation is compliant with all the regulations. HR should also be constantly updated on changes in regulations that are likely to impact an organisation.
One of the biggest external influences for any business is the state of the economy. HR should monitor the shifts in economic trends resulting from changes in global financial status. Economic factors such as inflation, demand and supply, interest rates and exchange rates have direct impacts on organisations. HR should notify the management of the existing economic trends to prepare them for any economic changes. Socially, an organisations performance can be affected by the availability of the workforce. It is HR’s responsibility to come up with a recruiting strategy that will attract the best talent to perform organisational duties. Technological factors include impacts of acquiring new technology, which may result in downsizing or recruiting a skilled workforce. HR is responsible for advising the management on the necessary changes that would make the technological changes beneficial to the organisation and retain a workforce that has adequate knowledge of the technological changes.
Legal factors comprise rules and regulations impacting people practice. HR practitioners should ensure that the organisation is compliant and the existing policies and procedures are compliant with the country’s regulatory standards (Friedman, 2013). The last ‘E’ of the PESTLE tool represents environmental factors, which refer to an all-natural occurring element that may influence people practice. The global market is stimulated to align with the sustainable development goals. It is the HR’s duty to ensure that the organisation is compliant and has environmental sustainability policies incorporated in its daily operations.
AC 1.3. Explain the principles of critical thinking and give examples of how you apply these yourself when relating to your own and others’ ideas to assist objective and rational debate.
Critical thinking is a skill that enables people to think well and reflect on ideas, opinions and arguments objectively (Howlett and Coburn, 2019). It involves objectively analysing and evaluating people practice issues to form a judgement. Based on the definition, various critical thinking principles are based on rational, unbiased analysis evaluation of factual information and sceptical analysis. Objective, rational thinking relates to being logically correct. This principle allows for the differentiation between issues and statements that are logically true or false. Walters adds that rational, objective thinking utilises logic and other cognitive acts such as imagination, creativity, and insights.
In people practice, various principles of critical thinking can be applied to different situations. When applying critical thinking to the decision-making process, HR practitioners must ensure that they understand the issue and differentiate between facts and opinions. Evidence-based decisions are based on the critical thinking principle of validity of evidence to eliminate bias.
AC 1.4 Assess at least two different ethical theories and perspectives.
Utilitarianism ethical theory is used to determine right from wrong by focusing on the outcome (Driver, 2009). It is one of the most commonly used persuasive methods to normative ethics. This theory is based on the consequence, and it suggests that the most ethical choice is the one that will produce the greatest good. This theory can be used to inform and influence effective decision making when the decision made will result in a positive outcome for most employees or organisation at large. To illustrate this, Covid 19 pandemic has impacted many organisations and thus necessitated cheap labour. HR practitioners are faced with the dilemma of laying off employees and employees new employees at a cheaper cost. While this may not be ethically right, it will benefit organisational sustainability, especially for businesses affected by the pandemic. This theory does not account for justice or any individual rights.
Kantianism or Kant’s moral theory, on the other hand, believes that certain actions are prohibited even if the consequence is happiness. It is an example of a deontological moral theory whose principle is not on the consequence of the action but on individual moral duty (Anscombe, 2005). The theory is based on an individual’s ability to act according to the categorical moral imperatives, which are universal. This theory suggests that decisions should be made based on the moral obligation to individuals and society. Thus the decision will be ethically correct (Chonko, 2012).
Use of Theories to inform and influence effective decision-making.
The decision making theories have a significant influence on the decision-making process. Sound ethical decisions need to be sensitive to good ethical practices. While the theories are divided into three frameworks, HR should be responsible for most ethical obligations in an organisation. The ethical frameworks built around ethical theories include the consequentialist framework, the duty framework and the virtue framework. Using the three frameworks to analyse a situation before making a decision allows the decision-maker to have a clearer perspective of the issue and thus come up with a sound decision sensitive to ethical implications and parties involved (Bonde and Firenze, 2011). The figure below gives a summary of different ethical theories, including their advantages and disadvantages.
AC 2.3 Explain a range of decision-making approaches that could be used to identify possible solutions to a specific issue relating to people practice
HR practitioners play a critical role in the decision-making process of an organisation. Based on HR practitioners’ different functions, different decision-making approaches could be used to find possible solutions for various problems. Some of the decision making processes used by HR include the best fit, future pacing, problem-outcome frame, action learning approaches and de Bono (Six Thinking hats). While one process can be used to solve various HR problems, different issues may require different decision-making approaches.
De Bono (six thinking hats) is a decision-making approach that Edward De Bono developed in 1985. It is a good decision-making approach for group discussions and personal thinking because it involves a combined parallel process. Each of the six hats is metaphors for six different ways of thinking. Mentally wearing different thinking hats results in people looking at problems differently and coming up with different solutions—the six different mind frames as elaborated by Edwards different shapes of the hat and different colours. The white colour represents decisions based on facts. The red colour represents decisions based on emotions. Black represents judgmental decisions, yellow positive view or decisions based on a positive perspective, green decisions based on creativity and blue are thinking decisions (Mulder, 2019). Managers and HR practitioners can switch from one hat to another during a decision making process. The thinking hats are essential for helping people think more deeply concerning specific issues and come up with informed decisions.
Framing problems and outcome is another decision-making approach that can be used to identify the various solution to people specific problems. Framing comprises a schema of interpretations that different individuals depend on to understand and respond to situations. Different diagnosis and framing of problems may result in difficulties when solving the problems. It is essential for HR practitioners to frame their organisational problems to achieve the desired outcome accurately. For example, turnover in an organisation may be framed as an individual problem, an HR problem or a management problem, depending on how it is evaluated.
AC 2.4 As a worked example to illustrate the points made in 2.3, take the same people to practice issues, explain the relevant evidence that you have reviewed and use one or more decision-making tools
Decision making in people practice is continuous throughout the employees’ lifecycle in an organisation. One issue in people practice that requires effective decision making is compensation. Increasing employee compensation is a decision that should be thought through because there are various factors that influence the decision. While performance analysis is essential for determining compensation, other factors such as minimum wage, external markets and industrial payment rates are other factors that should be considered.
Attracting and retaining talent is a people specific area that may face various challenges. Competition for the most talented and qualified employees is evident in both public and private industries. Recruiting a sustainable workforce is essential for effective organisational performance and sustainability. However, competitive wages and rewards may influence turnover and the loss of the best talent pool. The HR is tasked with tough decisions on the best approaches to enhance retention and attract the best talent pool during recruitment. The framing-outcome approach of decision making can be utilised to solve retention and recruitment challenges. The HR can identify specific issues causing turnover, ranging from salaries and wages, organisational culture to the need for career growth. Framing the cause of the problem will enable HR to develop a solution that will result in the desired outcome.
AC 3.1 Appraise different ways organisations measure financial and non-financial performance.
Good performance management is critical for an organisation’s success (Gifford, 2020). Performance management aims at monitoring, maintaining and improving employee performance and aligning them to organisational objectives. However, there are different ways through which organisations can measure their performance. Monitoring performance is essential for the decision-making process as it forms part of the evidence-based practice in people management.
Performance in an organisation can be measured by the use of financial and non-financial indicators. Financial indicators include revenues, gross and net profits, cash flows, return on investments, and productivity. Gross and net profit margins are profitability ratios used to identify a company’s profitability. The working capital is the measure of the available operating liquidity used to fund the daily operations. Cash flow is a financial indicator that indicates the amount of money a business has as a result of its operations. Operating cash flow is often found in the cash flow statements.
Non-financial performance indicators include customer feedback, legal compliance, sector ratings, employee feedback, among others. Customer feedback and customer retention are essential non-financial performance indicators because they directly impact customer retention. Customer retention is as necessary as customer attraction. Retention is essential for establishing the number of customers that are satisfied with a particular product or service, while feedback enables an organisation to identify areas for improvement. Human capital can also be used to measure organisational performance. Based on the employee survey, an organisation can establish its performance based on the skilled employees’ ratio against unskilled labour.
The primary advantage of using non-financial measures is that they result in better compliance with long-term corporate strategy. Non-financial measures take into account different intangible assets and provide adequate information on various operations’ effectiveness (Ahrens and Chapman, 2007). The disadvantages of no-financial measures are that they are expensive to conduct and can consume a lot of time. The advantages of using financial measures are that they are accurate and can be easily monitored. The disadvantage is that they are short –term in nature and are not effective for long term strategic planning.
TASK TWO: DATA ANALYSIS AND REVIEW
AC 2.1 Use one analytical tool to review the two data sets to reveal any themes, patterns and trends.
There are various HR analytical tools that can be used to assess and evaluate data. This section utilised Microsoft excel to conduct a data analysis of the provided information. Graph 1 below is a summary of feedback obtained from employees on their line managers. Of the 256 respondents 250 disagreed that line managers delegated authority, 245 were of the opinion that line managers do not communicate reasons for change and decisions. Two hundred nineteen respondents said that the line managers were not approachable. The three categories mentioned above had the highest numbers of respondents giving a negative review concerning their line managers. As indicated in graph 1 below, the highest number of respondents disagreed with the most positive attributes that were accorded to their line managers.
A pie chart representation of data is a circular graph, as shown above. The slices of the pie represent variables that, when combined, should produce the total number. For example, the total number of employees who responded to questions was 256. On the issue of support by line managers, 156 employees disagreed, and 100 agreed. The graph above provides a visual representation of this information in percentile. Pie charts are easy to read and understand. They also visually represent data as part a fractional part of the whole.
Analysis of Employee Feedback
Of the 145 responses from customers, 143 respondents agreed that the products’ packaging was good and acceptable in protecting the goods. One hundred forty-two customers had issues with how their initial enquiries were handled; 114 felt that the range of goods and products was insufficient to meet their needs
The general trend implied by the data collected indicates a performance gap between employees and their line managers. The gap impacts performance, as evidenced by customer feedback. Based on the findings, line managers need to incorporate employees in their decision-making process. Line managers should also promote a positive organisational culture where employees feel valued and appreciated.
AC 3.2 Identify the critical systems and data used within effective people practices to give insights by measuring work and people performance.
According to CIPD (2020), people data and analytics can help HR and other managers in an organisation to solve business problems and make decisions. There are different types of data that are effective for measuring and giving insight into people practice. Qualitative data contains information on the human observation of behaviours, habits, skills and other employee factors that may influence performance. This data offers an in-depth understanding of issues and descriptive information using words to express various issues. Qualitative data can be used to measure work and people performance by utilising tools such as brainstorming, surveys and interviews. Qualitative data on employee turnover can be obtained in brainstorming sessions or through exit interviews.
Quantitative data, on the other hand, uses numbers and figures to illustrate performance. While quantitative data may be more specific and dependable, it is short term in nature. Quantitative data can be used to establish and keep records of weekly work hours, retention rates, number of employees and their age. This data can be collected by various HR analytical software’s that analyse the information.
AC 3.4 Explain how people practices add value in an organisation and identify methods that might be used to measure the impact of people practices.
The creation of value in an organisation may be influenced by the need to grow and expand, return on investment, or satisfy customer’s needs (Payal Sondhi, 2018). Creating value can be achieved by effectively utilising human potential. The primary objective of good people management practices is to create value for the organisation and its employees as well as the surrounding community. Value creation can be based on income earned or the development of a sense of purpose for the employees. The value created for the society could be attained as sustainability and high-quality life. Organisations capture the value they would like to attain in the organisations mission and strategy. Real business value is captured in drivers that impact an organisation’s business objectives (Brugman and Dijk, 2020).
Other than 360 feedback, some other methods and tools can be used to measure the impact and value of people practice. Measuring value and impact is essential for ensuring that business objectives are being achieved. It can also ensure that there are people who practice contribution in an organisation, justify spending on various functions of HR, continuously improve people practice and identify organisational needs and gaps left to enable informed business decisions.
The cost-benefit analysis tool is essential for analysing the decision that should be implemented and should be foregone. It is the process that sums up potential rewards expected from an action then subtracts the total cost associated with that action (Hayes And Anderson, 2021). For example, all employees whose performance was considered high received a bonus of £400.00. According to the statistical data provided, a total of 245 employees are entitled to bonus payments. Therefore, the total amount of money that the company would spend on bonus is £ 98,000.00. However, the allocated budget was £75,000.00. If all employees received the bonus, the organisation would have spent £23,000.00 more than the intended amount.
Based on the cost-benefit analysis of the situation, the bonus amount should be reduced to fit the set budget. Alternatively, other reward packages, both intrinsic and extrinsic, can be used to reward high performing employees. The company can also enhance its performance by rewarding employees with a high five and six score. By doing so, employees with a score of five might enhance their performance, which influences organisational performance.
Return on investment is a measuring tool that can be used to measure the probability of gaining a return from a particular investment. ROI is a ratio that compares gains and losses in relation to cost. ROI is used for the evaluation of potential returns from an investment. In the case above, the return would be a loss because the allocated budget was exceeded. ROI is expressed as a percentage because it becomes easier to understand.
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