used car sales business plan

Car Dealership Business Plan Template & PDF Example

• September 4, 2024

Creating a comprehensive business plan is crucial for launching and running a successful car dealership. This plan serves as your roadmap, detailing your vision, operational strategies, and financial plan. It helps establish your car dealership’s identity, navigate the competitive market, and secure funding for growth.

This article not only breaks down the critical components of a car dealership business plan, but also provides an example of a business plan to help you craft your own.

Whether you’re an experienced entrepreneur or new to the retail industry, this guide, complete with a business plan example, lays the groundwork for turning your car dealership business concept into reality. Let’s dive in!

Our car dealership business plan is meticulously organized to encompass all key components necessary for a comprehensive strategic framework. It details our dealership’s operations, marketing strategies, market environment, competitors, leadership team, and financial outlook.

• Executive Summary : Offers an overview of your Car Dealership’s business concept, including the range of new and pre-owned vehicles, market analysis , management team, and financial strategy.
• Car Dealership & Location: Describes the dealership’s prime location, accessibility, and facility features, including the showroom and service area.
• Vehicles & Rates: Lists the types of vehicles offered, from economical compact cars to luxury SUVs, including pricing and financing options.
• Key Stats: Shares industry size , growth trends, and relevant statistics for the car dealership market.
• Key Trends: Highlights recent trends affecting the car dealership sector, such as the surge in Electric Vehicle (EV) sales and the shift towards Built-to-Order sales.
• Key Competitors: Analyzes main competitors in the area and how your dealership differentiates itself, focusing on vehicle selection, customer service, and additional services like maintenance and repairs.
• SWOT : Strengths, weaknesses, opportunities, and threats analysis tailored to the car dealership business.
• Marketing Plan : Strategies for promoting your dealership and attracting customers, including online presence, targeted promotional campaigns, and community engagement.
• Timeline : Key milestones and objectives from the initial setup through the first year of operation and beyond.
• Management: Information on who manages the Car Dealership, detailing their roles, experience in the automotive industry, and business management.
• Financial Plan: Projects the dealership’s 5-year financial performance, including revenue from vehicle sales, profit and loss statements, cash flow analysis, and balance sheet.

Car Dealership Business Plan Template (Download)

Fully editable 30+ slides Powerpoint presentation business plan template.

Download an expert-built 30+ slides Powerpoint business plan template

Executive Summary

The Executive Summary introduces your car dealership’s business plan, providing a succinct overview of your dealership and its offerings. It should describe your market positioning, the range of vehicles you offer—including new and pre-owned cars, financing options, and after-sales services—its location, size, and an overview of daily operations.

This section should also delve into how your car dealership will establish itself within the local market, including the number of direct competitors in the area, identifying who they are, along with your dealership’s unique selling points that set it apart from these competitors.

Moreover, you should include information about the management and founding team, detailing their roles and contributions to the dealership’s success.

Additionally, a summary of your financial projections, including revenue and profits over the next five years, should be included here to provide a clear picture of your dealership’s financial strategy.

Car Dealership Business Plan Executive Summary Example

Business Overview

An effective executive summary starts with a concise yet informative  business overview . This includes spotlighting the dealership’s name, its prime location, and an insight into its daily operations.

Highlighting the  unique selling proposition  ( USP ) is vital. Whether it’s the dealership’s commitment to customer service excellence, a diverse inventory offering various vehicle brands, or personalized after-sales services, this distinct factor sets the dealership apart in a competitive automotive market.

Example: “[Your Company Name],” situated in the heart of [City/Region], operates as a premier car dealership. Spanning a spacious facility, it offers various vehicles catering to diverse customer preferences, ranging from economical compact cars to luxury SUVs. Our dealership’s USP lies in delivering an extensive selection of top-tier vehicle brands such as Toyota, Ford, BMW, and Tesla, combined with a commitment to comprehensive after-sales support, financing options, and access to a state-of-the-art service center.

Market Overview

A compelling executive summary includes an insightful market overview. It should encompass  market size , growth trends, and an analysis of the  competitive landscape  within the automotive dealership industry.

Example: The US car dealership market represents $614 billion in total vehicle sales in 2022. Notably, the average yearly revenue per dealership stands at approximately $36.5 million, emphasizing the significance of each dealership’s role in the market. Recent trends illustrate a surge in Electric Vehicle (EV) sales, doubling in 2022, while a shift towards Built-to-Order sales aligns with evolving consumer preferences for personalized vehicles. The market is characterized by a mix of national dealership chains and independent local dealers, with [Your Company Name] poised to carve a niche by providing a diverse vehicle inventory and unparalleled customer service.

Management Team

The proficiency and expertise of the management team are integral to the success of your car dealership. This section aims to spotlight the qualifications and experiences of key team members, emphasizing their pivotal roles in steering the dealership toward success.

Highlighting the team’s expertise in managing financial operations, budgeting, financial analysis, and ensuring the dealership’s financial stability and growth builds credibility and assures potential investors and partners of the dealership’s capability.

Example: [Your Company Name] is led by a proficient management team with a wealth of experience in overseeing financial operations, budgeting, and analysis. Their expertise in identifying cost-saving  opportunities , ensuring financial stability, and driving sustained growth for the dealership forms the backbone of our operations.

Financial Plan

The financial plan section encapsulates the strategic fiscal objectives and projections of your car dealership. It offers a concise overview of revenue targets and profit margins and outlines the trajectory guiding the dealership’s financial growth.

Example: As part of our strategic growth plan, [Your Company Name] aims to attain a significant milestone by achieving $38 million in yearly revenue and a commendable  operating profit  margin ( EBITDA ) by 2028. This strategic trajectory involves maintaining competitive pricing structures, a relentless focus on operational efficiency, and an unwavering commitment to delivering unparalleled customer service. These strategies, coupled with the dedication of our adept team, aim to ensure consistent growth and profitability for the dealership in the years ahead.

For a Car Dealership, the Business Overview section can be effectively divided into 2 main categories:

Car Dealership & Location

Describe the dealership’s physical setup, focusing on its design, layout, and overall ambiance that welcomes customers. Mention features such as the showroom’s size, the display arrangement of vehicles, and any customer-friendly areas like waiting lounges or consultation spaces.

Next, highlight the dealership’s location, emphasizing its accessibility and the convenience it offers to customers, such as proximity to major roads or highways and the ease of parking. Also, explain why this location is strategically chosen to attract your target customer base, considering factors like local traffic flow, visibility, and the presence of nearby complementary businesses.

Vehicles & Rates

Detail the variety of vehicles offered, including new and pre-owned models, different brands, and vehicle types (such as sedans, SUVs, trucks, and electric vehicles). Emphasize any unique or highly sought-after models that could attract customers.

Outline your pricing strategy for the vehicles, ensuring it reflects the value offered and aligns with the market segment you’re targeting. Discuss any financing options, leasing deals, or special promotions that make purchasing more accessible and appealing to customers.

Industry Size & Growth

In the Market Overview of your car dealership business plan, begin by analyzing the size of the automotive industry and its growth potential. This examination is essential for grasping the market’s breadth and pinpointing opportunities for expansion.

Key Market Trends

Next, delve into current market trends , such as the growing consumer interest in electric and hybrid vehicles, advanced safety features, and digital sales platforms. Highlight the demand for vehicles that cater to evolving lifestyle needs and environmental concerns, along with the shift towards online purchasing and personalized buying experiences.

Competitive Landscape

A  competitive analysis  is not just a tool for gauging the position of your car dealership in the market and its key competitors; it’s also a fundamental component of your business plan. This analysis helps in identifying your car dealership’s unique selling points, essential for differentiating your business in a competitive market.

In addition, the competitive analysis is integral in laying a solid foundation for your business plan. By examining various operational aspects of your competitors, you gain valuable information that ensures your business plan is robust, informed, and tailored to succeed in the current market environment.

Identifying Your Competitors in the Car Dealership Industry

The initial step towards understanding your dealership’s position involves identifying and analyzing the key competitors within the automotive market. Start by mapping out local car dealerships, both independent and franchised, specializing in similar vehicle types or brands.

For instance, if your dealership specializes in luxury vehicles, your direct competitors might include other luxury dealerships within your vicinity, as well as larger franchised dealerships offering similar high-end car models. Additionally, consider indirect competitors such as online car sales platforms or used car dealerships, as they may cater to overlapping customer segments.

Leverage online tools and platforms such as dealership locators on automotive brand websites, Google Maps, and industry-specific platforms like Edmunds or Cars.com to gain insights into competitor locations and their inventory offerings. 

Analyzing customer reviews and ratings on platforms like Yelp or DealerRater can provide valuable information about competitor  strengths and weaknesses . For instance, positive reviews praising the customer service or wide vehicle selection at a rival dealership highlight aspects crucial for comparison.

Car Dealership Competitors’ Strategies

An in-depth analysis of your competitors’ strategies involves scrutinizing various facets of their operations:

• Vehicle Inventory:  Evaluate the range and variety of vehicles offered by competitors. If a nearby dealership gains traction with electric or hybrid models, it signifies an emerging  market trend  towards eco-friendly vehicles that might influence consumer preferences.
• Sales and Financing Approach:  Consider the sales tactics and financing options employed by competitors. A dealership offering flexible financing plans or exclusive warranty packages may attract customers seeking added value.
• Customer Service and Support:  Assess the quality of customer service and post-sale support provided by competitors. A dealership known for its responsive customer service or efficient maintenance services may have a competitive edge.
• Marketing and Promotion:  Study competitors’  marketing strategies , whether they rely on digital marketing, traditional advertising, or exclusive promotional events. A dealership leveraging social media influencers or hosting test-drive events could have a unique marketing approach.
• Technological Integration:  Observe if competitors embrace innovative technologies in their operations, such as virtual showrooms or online vehicle customization tools. A dealership utilizing augmented reality for virtual car tours might stand out in enhancing the customer experience.

What’s Your Car Dealership’s Value Proposition?

Reflect on your dealership’s distinct  value proposition . Perhaps your dealership specializes in rare vintage car collections or offers personalized concierge services for clients. Identifying gaps in the market through customer feedback and emerging industry trends is crucial.

For instance, the increasing demand for electric vehicles or the emphasis on contactless transactions could signify opportunities for differentiation if competitors have yet to fully cater to these preferences.

Consider your dealership’s location and target demographic. A dealership situated in a bustling urban area might prioritize convenience and streamlined services, while one in a suburban setting might emphasize family-oriented vehicle options and comprehensive safety features.

Begin with a SWOT analysis for the car dealership , identifying Strengths (such as a diverse vehicle inventory and strong customer service), Weaknesses (like limited market presence or competitive pressure), Opportunities (for instance, the growing demand for electric vehicles and online sales channels ), and Threats (such as economic fluctuations affecting consumer spending on big-ticket items).

Marketing Plan

Then, craft a marketing plan that details strategies to attract and retain customers through targeted advertising campaigns, promotional financing offers, a dynamic online presence, and community engagement events.

Marketing Channels

Marketing channels for a car dealership serve as pathways to communicate your brand and vehicle offerings to potential buyers. These channels are vital for establishing brand awareness, engaging with customers, and driving foot traffic to your showroom.

Digital Marketing

In today’s digital era, a robust online presence is imperative. This includes:

• Social Media : Utilize platforms like Instagram and Facebook to showcase your inventory, share informative car-related content, and engage with users through comments and direct messages.
• Website and SEO:  Develop a user-friendly website displaying your inventory, customer testimonials, and blog posts about car buying tips and industry updates. Implement SEO strategies to enhance your dealership’s online visibility.
• Email Marketing:  Build an email list by offering incentives like exclusive previews of new vehicle arrivals or maintenance tips. Send regular newsletters with updates on promotions, vehicle features, and industry news.

Local Advertising

Connecting with your local community can yield substantial results:

• Radio and TV Ads:  Utilize local radio stations or television channels to broadcast ads highlighting special deals, seasonal promotions, or unique vehicle models.
• Community Involvement:  Sponsor local events, charity drives, or sports teams to boost brand visibility and forge community connections.
• Partnerships:  Collaborate with complementary businesses like insurance agencies or car maintenance centers to offer bundled services or joint promotional deals.

Promotional Activities

Captivate potential buyers with compelling offers:

• Special Promotions:  Launch seasonal sales events such as ‘Year-End Clearance’ or ‘Summer Road Trip Deals.’ Offer discounts or incentives for test drives.
• Referral Programs:  Incentivize existing customers to refer friends and family by offering discounts on services or accessories for successful referrals.
• Customer Appreciation Events:  Organize exclusive events or workshops showcasing vehicle features, safety tips, or new technological advancements.

Sales Channels

Sales channels  are instrumental in selling vehicles and additional services to customers. These channels optimize revenue and ensure customer satisfaction.

In-Showroom Upselling

Maximize sales opportunities during customer visits:

• Additional Features:  During test drives or vehicle selection, highlight premium features or upgrades available for specific models.
• Service Packages:  Offer bundled maintenance packages or extended warranties to add value to the purchase.
• Finance and Insurance Services:  Educate customers about financing options and insurance packages available through the dealership.

Online Sales and Services

Leverage technology for efficient sales processes:

• Online Inventory Access:  Enable customers to browse your inventory, check vehicle specifications, and schedule test drives through your website or dedicated mobile application.
• Virtual Showroom Experience:  Offer virtual tours or interactive presentations of vehicles, providing a comprehensive experience for online buyers.
• E-Commerce:  Facilitate online transactions for accessories, spare parts, or merchandise associated with the vehicles you sell.

Customer Retention Programs

Encourage repeat business and foster loyalty:

• Maintenance Plans:  Offer subscription-based maintenance plans for regular servicing and upkeep of purchased vehicles.
• Customer Support and Engagement:  Establish a customer service department for addressing queries, and feedback, and providing ongoing support post-purchase.
• Exclusive Benefits: I mplement membership or loyalty programs offering discounts on future purchases, priority servicing, or VIP events. These programs foster a sense of belonging and incentivize customers to continue their relationship with your dealership.

Strategy Timeline

Lastly, establish a comprehensive timeline that marks key milestones for the dealership’s launch, marketing initiatives, customer base development, and growth goals, ensuring the business progresses with clarity and focus.

The Management section focuses on the car dealership business’s management and their direct roles in daily operations and strategic direction. This part is crucial for understanding who is responsible for making key decisions and driving the car dealership toward its financial and operational goals.

For your car dealership business plan, list the core team members, their specific responsibilities, and how their expertise supports the business.

The Financial Plan section is a comprehensive analysis of your financial projections for revenue, expenses, and profitability. It lays out your car dealership’s approach to securing funding, managing cash flow, and achieving breakeven.

This section typically includes detailed forecasts for the first 5 years of operation, highlighting expected revenue, operating costs , and capital expenditures.

For your car dealership business plan, provide a snapshot of your financial statement (profit and loss, balance sheet, cash flow statement), as well as your key assumptions (e.g. number of customers and prices, expenses, etc.).

Make sure to cover here _ Profit and Loss _ Cash Flow Statement _ Balance Sheet _ Use of Funds

Related Posts

Junk King Franchise FDD, Profits, Costs & Fees (2024)

• November 14, 2024

Woof Gang Bakery Franchise FDD, Profits, Costs & Fees (2024)

Whole Foods Franchise FDD, Profits, Costs & Fees (2024)

Privacy overview.

Used Car Dealership Business Plan [Sample Template]

By: Author Tony Martins Ajaero

Home » Business ideas » Automotive Industry » Car Dealership

Are you about starting a used car dealership business online? If YES, here is a complete sample used car dealership business plan template & FREE feasibility report for starting a used car dealership business .

Used car dealership business as the name implies is all about selling used cars to willing buyers. Aside from the fact that the owners of used car dealership shops are known for selling used cars, they also go out of their way to source for people who want to sell their cars.

Suggested for You

• Car Salesman Business Plan [Sample Template]
• Buy Here Pay Here Car Lot Business Plan [Sample Template]
• How Do Wholesale Car Dealers Make Money? (4 Smart Ways They Profit)
• How Much Does It Cost to Build a Showroom for Car Dealership?
• How to Get Dealing With Car Manufacturers as a New Dealer

They buy used cars at favorable prices and then resell at a good price that guarantees profits for them. In a nutshell, they are in the business of buying and selling used cars.

If you are sure this type of business is what you want to do after you must have conducted your feasibility studies and market research, then the next step to follow is to write a good business plan; a detailed blue print of how you intend raising your seed capital, setting up the business, managing the flow of the business, sorting out tax and marketing your services etc.

The truth is that it is one thing to have a fantastic idea cum business plan but entirely another thing for the business plan to translate to money, which is why it is important to assemble a team of dedicated workers if you want to be successful with your used car dealership business .

Note that you can hardly run this type of business without the right network of other used car dealers. Below is a sample used car dealership business plan template that will help you successfully write yours without much stress;

A Sample Used Car Dealership Business Plan Template

1. Industry Overview

Players in the used car dealership industry sell used cars and they may fall into any of the following niche areas; brick and mortar used cars dealership shop, online used cars dealership shop, used luxury cars dealership business and multi – brand and multi – maker used car dealers.

Recent statistics have it that the total annual revenue for used car dealership in the united states of America is US0 billion with an annual growth of 2.4 percent.

With massive annual sales of nearly US$370 billion, one can confidently say that the used vehicle dealership industry represents almost half of the United States’ auto retail market and it is of course the largest retail segment of the U.S. economy.

For instance, in 2005, approximately 44 million used cars were sold in the United States, which is more than double that of the nearly 17 million new cars sold. The average price of used cars in the United States is $8,786. The industry has 127,940 registered car dealership businesses that employ a total of 237,788 people.

In the United States used car dealership market, the top four major players account for less than 20.0 percent of industry revenue in 2015, with the biggest used car dealer, CarMax dealership, generating about 12.6 percent of revenue. Recent findings also indicate that the industry concentration has increased over the last five years prior to 2015.

The automotive industry with reference to used car dealership is indeed flourishing because more and more consumers are becoming aware of the need to cut unnecessary spending as it relates to purchasing cars, insurance policies and also the need to sell used cars as fast as possible.

Some of the factors that encourage aspiring entrepreneurs to venture into opening a used car dealership shop is the fact that the amount needed to start the business especially when you choose to start a small shop is not on the high side compared to other small – scale businesses.

That makes it easier for entrepreneurs who are interested in the business to come into the industry at any time; the entry barriers are quite affordable and any serious-minded entrepreneur can comfortably raise the startup capital without collecting loans from the bank especially if they can convince owners of used cars who are willing to sell their cars to drop the cars with them while they source for buyers.

Lastly, a used car dealership business might not be entirely easy to start, but one thing is certain, it is a straightforward business that can generate huge and steady profits if well positioned and properly managed.

People often think that starting this type of business does not require any professional skills; in as much as it is true, you would still need a good knowledge of automobiles, good business and bargaining skills and of course customer services skills if indeed you want to build a profitable business.

2. Executive Summary

Jason Hyacinth® Used Car Dealership, Inc. is a registered used car dealership shop that will be located in one of the busiest streets in Spruce, Chestnut and Walnut Streets – Philadelphia.

We have been able to lease a facility that is big enough (a 5 thousand square foot facility) to fit into the design of the kind of standard used car dealership shop that we intend launching and the facility is located in a corner piece along a major road close to the city center.

Jason Hyacinth® Used Car Dealership, Inc. sell and buy used cars from different manufacturers in the United States and abroad. We are set to service a wide range of clientele in and around Philadelphia.

We are aware that there are several large and small online and offline car dealership shops all around Spruce – Philadelphia, which is why we spent time and resources to conduct a thorough feasibility studies and market survey so as to be well positioned to favorably compete with all our competitors. We have an online service option for our customers, and our garage is well secured.

Jason Hyacinth® Used Car Dealership, Inc. will ensure that all our customers are given first class treatment whenever they visit our garage. We have a CRM software that will enable us manage a one on one relationship with our customers no matter how large they may be.

Jason Hyacinth® Used Car Dealership, Inc. will at all times demonstrate her commitment to sustainability, both individually and as a firm, by actively participating in our communities and integrating sustainable business practices wherever possible.

We will ensure that we hold ourselves accountable to the highest standards by meeting our customers’ needs precisely and completely whenever they patronize our used cars.

Jason Hyacinth® Used Car Dealership, Inc. is a family business that is owned by Jason Hyacinth and his immediate family members. Jason Hyacinth has a Diploma in Automotive Technology, over 5 years’ experience in the retailing industry, working for some of the leading brands in the United States.

Although the business is launching out with just one outlet in Spruce, Chestnut and Walnut Streets – Philadelphia, but there is a plan to open other outlets all around major cities in the United States.

3. Our Products and Services

Jason Hyacinth® Used Car Dealership, Inc. is in the used car dealership industry to service a wide range of clients and of course to make profit, which is why we will ensure we go all the way to make available a wide range of used cars from top manufacturing brands in the United States and other countries of the world.

We will ensure that we do all that is permitted by the law of the United States to achieve our aim and objectives of starting the business.

4. Our Mission and Vision Statement

• Our vision is to run a car dealership garage that deals in used cars from all the brands in the United States of America.
• Our mission is to establish a world – class used car dealership garage business that will make available a wide range of used cars from top manufacturing brands at affordable prices to the residence of Philadelphia and other key cities in the United States of America and Canada where we intend opening of chains of used cars dealership garages.

Our Business Structure

Our intention of starting a used car dealership business is to build a standard used car dealership garage in Philadelphia. Although our business might not be as big as CarMax dealership, and AutoNation Inc.et al, but will ensure that we put the right structures in place that will support the kind of growth that we have in mind while setting up the business.

We will ensure that we hire people that are qualified, honest, customer centric and are ready to work to help us build a prosperous business that will benefit all the stakeholders. As a matter of fact, profit-sharing arrangement will be made available to all our senior management staff and it will be based on their performance for a period of ten years or more.

In view of that, we have decided to hire qualified and competent hands to occupy the following positions;

• Chief Executive Officer (Owner)
• Garage Manager
• Human Resources and Admin Manager

Sales and Marketing Manager

Information Technologist

• Accountants/Cashiers
• Sales Agents/Customer Services Executive

5. Job Roles and Responsibilities

Chief Executive Officer – CEO:

• Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
• Responsible for fixing prices and signing business deals
• Responsible for providing direction for the business
• Creates, communicates, and implements the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
• Responsible for signing checks and documents on behalf of the company
• Evaluates the success of the organization

Admin and HR Manager

• Responsible for overseeing the smooth running of HR and administrative tasks for the organization
• Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products.
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Defining job positions for recruitment and managing interviewing process
• Carrying out staff induction for new team members
• Responsible for training, evaluation and assessment of employees
• Responsible for arranging travel, meetings and appointments
• Oversee the smooth running of the daily office cum business activities.

Garage Manager:

• Responsible for managing the daily activities in the used car garage
• Ensures that proper records of cars are kept and the garage does not run out of cars
• Ensures that the garage facility is in tip top shape and cars are properly arranged and easy to locate
• Interfaces with third – party suppliers (vendors)
• Controls distribution and supply chain inventory
• Supervise the workforce in the used car garage sales floor
• Manages external research and coordinate all the internal sources of information to retain the organizations’ best customers and attract new ones
• Models demographic information and analyze the volumes of transactional data generated by customer purchases
• Identifies, prioritizes, and reaches out to new partners, and business opportunities et al
• Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of development projects.
• Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients
• Develops, executes and evaluates new plans for expanding sales
• Documents all customer contact and information
• Represents the company in strategic meetings
• Helps to increase sales and growth for the company
• Manages the organization website
• Handles ecommerce aspect of the business
• Responsible for installing and maintenance of computer software and hardware for the organization
• Manages logistics and supply chain software, Web servers, e-commerce software and POS (point of sale) systems
• Manages the organization’s CCTV
• Handles any other technological and IT related duties

Accountant/Cashier:

• Responsible for preparing financial reports, budgets, and financial statements for the organization
• Provides managements with financial analyses, development budgets, and accounting reports
• Responsible for financial forecasting and risks analysis
• Performs cash management, general ledger accounting, and financial reporting
• Responsible for developing and managing financial systems and policies
• Responsible for administering payrolls
• Ensuring compliance with taxation legislation
• Handles all financial transactions for the organization
• Serves as internal auditor for the organization

Client Service Executive

• Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level
• Through interaction with customers on the phone, uses every opportunity to build client’s interest in the company’s products and services
• Manages administrative duties assigned by the human resources and admin manager in an effective and timely manner
• Consistently stays abreast of any new information on the organizations’ products, promotional campaigns etc. to ensure accurate and helpful information is supplied to customers when they make enquiries
• Provides information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options
• Responsible for cleaning and washing all the cars in the garage at all times
• Ensures that toiletries and supplies don’t run out of stock
• Cleans both the interior and exterior of the garage facility
• Handles any other duty as assigned by the garage manager

6. SWOT Analysis

Our intention of opening just one outlet of our used car dealership in Spruce, Chestnut and Walnut Streets – Philadelphia is to test run the business for a period of 2 to 5 years to know if we will invest more money, expand the business and then open other outlets in other cities in the United States.

We are quite aware that there are several used car dealership garages all over Philadelphia and even in the same location where we intend locating ours, which is why we are following the due process of establishing a business. We know that if a proper SWOT analysis is conducted for our business, we will be able to position our business to maximize our strength, leverage on the opportunities that will be available to us, mitigate our risks and be welled equipped to confront our threats.

Jason Hyacinth® Used Car Dealership, Inc. employed the services of an expert HR and Business Analyst with bias in car dealership business to help us conduct a thorough SWOT analysis and to help us create a Business model that will help us achieve our business goals and objectives. This is a summary of the SWOT analysis that was conducted for Jason Hyacinth® Used Car Dealership, Inc.;

Our location, business model (we will operate both a physical garage and online store), varieties of payment options, wide range of used cars from different manufacturing brands and models and our excellent customer service culture will definitely count as a strong strength for Jason Hyacinth® Used Car Dealership, Inc. So also, our team of highly qualify staff is also a plus for us.

A major weakness that may count against us is the fact that we are a new used car dealership garage in Philadelphia and we don’t have the financial capacity to compete with multi – million dollars used car garages when it comes to retailing at a rock bottom prices.

• Opportunities:

The fact that we are going to be operating our used car garage in a corner piece property along a major road close to one of the largest residential estates in Spruce, Chestnut and Walnut Streets – Philadelphia provides us with unlimited opportunities to sell our used cars to a large number of individuals and corporate organizations.

We have been able to conduct thorough feasibility studies and market survey and we know what our potential clients will be looking for when they visit our used car garage.

Just like any other business, one of the major threats that we are likely going to face is economic downturn. It is a fact that economic downturn affects purchasing/spending power. Another threat that may likely confront us is the arrival of a new used car dealership outlet in the same location where ours is located and even online. So also, unfavorable government policies may also pose a threat to businesses such as ours.

7. MARKET ANALYSIS

• Market Trends

Experts projected that in 2017, the used car dealership shops industry is expected to profit from growing global economic conditions. Per capita income levels have scaled across the globe and the growing middle class in emerging economies have looked to purchase their own cars. As the demand for used cars increase, used car dealership garages will make more sales. A decline in demand for new automobiles has stimulated an increase in the sale of used cars.

One notable trend in the used car dealership industry is that most used car dealers are leveraging on online store to sell their cars to a larger market. As a matter of fact, it is easier to sell and export used cars from the United States and Canada to countries in Africa.

Lastly, in recent time, the used car dealership garage landscape has seen tremendous changes in the last 20 years; it has grown from the smaller outlets to a more organized and far reaching venture. The introduction of franchise and online car dealership garage makes it easier for a used car dealership garage to reach out to a larger market far beyond the areas where his physical store is located.

8. Our Target Market

Those who patronize used cars cut across all genders who are above 18 years and with the financial means; hence the target market for used car dealership garage business is all encompassing. Your target market can’t be restricted to just a group of people, but all those who desire to own a car.

In view of that, we have positioned our used car dealership garage to service the residents of Spruce, Chestnut and Walnut Streets – Philadelphia and every other location where our franchise cum outlets will be located all over key cities in the United States of America and Canada. We have conducted our market research and feasibility studies and we have ideas of what our target market would be expecting from us.

We are in business to retail a wide range of used cars to the following groups of people;

• Middle Class Families
• Low Earners

Our Competitive Advantage

A close study of the used car dealership garage industry reveals that the market has become much more intensely competitive over the last decade. As a matter of fact, you have to be highly creative, customer centric and proactive if you must survive in this industry. We are aware of the stiff competition and we are well prepared to compete favorably with other leading used car dealership garages in Philadelphia and throughout the United States and Canada.

Jason Hyacinth® Used Car Dealership, Inc. is launching a standard dealership garage that will indeed become the preferred choice of residents of Spruce, Chestnut and Walnut Streets – Philadelphia and every other location where our outlets will be opened.

One thing is certain; we will ensure that we have a wide range of used cars brands and models from leading manufacturers available in our garage at all times. It will be difficult for customers to visit our garage and not see the type of used car they are looking for.

One of our business goals is to make Jason Hyacinth® Used Car Dealership, Inc. a one stop used car dealership shop. Our excellent customer service culture, online store, various payment options and highly secured facility will serve as a competitive advantage for us.

Lastly, our employees will be well taken care of, and their welfare package will be among the best within our category in the industry meaning that they will be more than willing to build the business with us and help deliver our set goals and achieve all our aims and objectives. We will also give good working conditions and commissions to freelance sales agents that we will recruit from time to time.

9. SALES AND MARKETING STRATEGY

• Sources of Income

Jason Hyacinth® Used Car Dealership, Inc. is in business to retail a wide range of used cars to the residents of Spruce, Chestnut and Walnut Streets – Philadelphia. In essence, our source of income will be the retailing of a wide range of used cars from different car manufacturing brands.

10. Sales Forecast

When it comes to used car dealership business, if your garage is well stocked with various types of used cars from different manufacturing brands and models and centrally positioned, you will always attract customers and that will sure translate to increase in revenue generation for the business.

We are well positioned to take on the available market in Philadelphia and we are quite optimistic that we will meet our set target of generating enough profits from the first six months of operation and grow the business and our clientele base.

We have been able to critically examine the used car dealership industry, we have analyzed our chances in the industry and we have been able to come up with the following sales forecast. The sales projections are based on information gathered on the field and some assumptions that are peculiar to startups in Spruce, Chestnut and Walnut Streets – Philadelphia.

Below are the sales projections for Jason Hyacinth® Used Car Dealership, Inc. it is based on the location of our business and other factors as it relates to used car dealership garage startups in the United States;

• First Fiscal Year: $450,000
• Second Fiscal Year: $750,000
• Third Fiscal Year: $1.2 Million

N.B : This projection was done based on what is obtainable in the industry and with the assumption that there won’t be any major economic meltdown and any major competitor within our market space. Please note that the above projection might be lower and at the same time it might be higher.

• Marketing Strategy and Sales Strategy

Before choosing a location for Jason Hyacinth® Used Car Dealership, Inc. we conduct a thorough market survey and feasibility studies in order for us to penetrate the available market and become the preferred choice for residents of Spruce – Philadelphia. We have detailed information and data that we were able to utilize to structure our business to attract the number of customers we want to attract per time.

We hired experts who have good understanding of the used car dealership industry to help us develop marketing strategies that will help us achieve our business goal of winning a larger percentage of the available market in Spruce – Philadelphia.

In summary, Jason Hyacinth® Used Car Dealership, Inc. will adopt the following sales and marketing approach to win customers over;

• Open our used car dealership garage in a grand style with a party for all
• Introduce our used car dealership garage by sending introductory letters alongside our brochure to households, offices and other key stakeholders in and around Spruce -Philadelphia
• Ensure that we have a wide range of used cars from different brands at all times.
• Make use of attractive hand bills to create awareness and also to give direction to our garage
• Position our signage/flexi banners at strategic places around Spruce, Chestnut and Walnut Streets – Philadelphia
• Position our greeters to welcome and direct potential customers
• Create a loyalty plan that will enable us reward our regular customers
• Engage on roadshows within our neighborhood to create awareness for our used car garage
• List our business and products on yellow pages ads (local directories)
• Leverage on the internet to promote our business
• Engage in direct marketing and sales
• Encourage the use of Word of mouth marketing (referrals)

11. Publicity and Advertising Strategy

Despite the fact that our used car dealership garage is well located, we will still go ahead to intensify publicity for the business.

Jason Hyacinth® Used Car Dealership, Inc. has a long-term plan of opening outlets in various locations all around key cities in the United States and Canada which is why we will deliberately build our brand to be well accepted in Philadelphia before venturing out.

As a matter of fact, our publicity and advertising strategy is not solely for winning customers over but to effectively communicate our brand. Here are the platforms we intend leveraging on to promote and advertise Jason Hyacinth® Used Car Dealership, Inc.;

• Place adverts on community based newspapers, radio and TV stations
• Encourage the use of word of mouth publicity from our loyal customers
• Leverage on the internet and social media platforms like YouTube, Instagram, Facebook, Twitter, LinkedIn, Snapchat, Google+ and other platforms to promote our business.
• Ensure that our we position our banners and billboards in strategic positions all around Spruce, Chestnut and Walnut Streets – Philadelphia
• Distribute our fliers and handbills in target areas in and around our neighborhood
• Advertise our used cars dealership business in our official website and employ strategies that will help us pull traffic to the site
• Brand all our official cars and trucks and ensure that all our staff members and management staff wear our branded shirt or cap at regular intervals

12. Our Pricing Strategy

Aside from quality, pricing is one of the key factors that gives leverage to used car dealership garages, it is normal for consumers to go to places where they can get used cars at cheaper prices which is why big players in the industry will attract loads of clients.

We know we don’t have the capacity to compete with big players in the used car dealership industry but we will ensure that the prices and quality of all the used cars that are available in our garage are competitive with what is obtainable amongst used car garages within our level.

• Payment Options

The payment policy adopted by Jason Hyacinth® Used Car Dealership, Inc. is all inclusive because we are quite aware that different customers prefer different payment options as it suits them but at the same time, we will ensure that we abide by the financial rules and regulation of the United States of America.

Here are the payment options that Jason Hyacinth® Used Car Dealership, Inc. will make available to her clients;

• Payment via bank transfer
• Payment with cash
• Payment via credit cards / Point of Sale Machines
• Payment via online bank transfer
• Payment via check
• Payment via mobile money transfer
• Payment via bank draft

In view of the above, we have chosen banking platforms that will enable our client make payment for purchasing our used cars without any stress on their part. Our bank account numbers will be made available on our website and promotional materials to clients who may want to deposit cash or make online transfers for our used cars.

13. Startup Expenditure (Budget)

In setting up any business, the amount or cost will depend on the approach and scale you want to undertake. If you intend to go big by renting/leasing a big facility, then you would need a good amount of capital as you would need to ensure that your employees are well taken care of, and that your facility is conducive enough for workers to be productive.

The materials and equipment that will be used are nearly the same cost everywhere, and any difference in prices would be minimal and can be overlooked. As for the detailed cost analysis for starting a used car dealership business; it might differ in other countries due to the value of their money.

These are the key areas where we will spend our startup capital;

• The total fee for registering the business in the Unites States of America – $750
• Legal expenses for obtaining licenses and permits as well as the accounting services (software, P.O.S machines and other software) – $3,300
• Marketing promotion expenses for the grand opening of Jason Hyacinth® Used Car Dealership, Inc. in the amount of $3,500 and as well as flyer printing (2,000 flyers at $0.04 per copy) for the total amount of $3,580
• The cost for hiring business consultant – $2,500
• Insurance (general liability, workers’ compensation and property casualty) coverage at a total premium – $2,400
• The cost for payment of rent for 12 months at $1.76 per square feet in the total amount of $105,600
• The cost for garage remodeling – $20,000
• Other start-up expenses including stationery ($500) and phone and utility deposits ( $2,500 )
• Operational cost for the first 3 months (salaries of employees, payments of bills et al) – $60,000
• The cost for start-up inventory (stocking with a wide range of used cars from different manufacturing brands) – $350,000
• The cost for counter area equipment – $9,500
• The cost for store equipment (cash register, security, ventilation, signage) – $13,750
• The cost of purchase and installation of CCTVs: $10,000
• The cost for the purchase of office furniture and gadgets (Computers, Printers, Telephone, TVs, Sound System, tables and chairs et al): $4,000
• The cost of launching a website: $600
• The cost for our opening party: $7,000
• Miscellaneous: $10,000

We would need an estimate of $750,000 to successfully set up our standard used car dealership garage in Spruce – Philadelphia.

Generating Startup Capital for Jason Hyacinth® Used Car Dealership, Inc.

Jason Hyacinth® Used Car Dealership, Inc. is a private registered business that is solely owned and financed by Jason Hyacinth and his immediate family members. They do not intend to welcome any external business partner which is why he has decided to restrict the sourcing of the startup capital to 3 major sources.

These are the areas we intend generating our startup capital;

• Generate part of the startup capital from personal savings
• Source for soft loans from family members and friends
• Apply for loan from my Bank

N.B: We have been able to generate about $250,000 ( Personal savings $200,000 and soft loan from family members $50,000 ) and we are at the final stages of obtaining a loan facility of $500,000 from our bank. All the papers and documents have been signed and submitted, the loan has been approved and any moment from now our account will be credited with the amount.

14. Sustainability and Expansion Strategy

The future of a business lies in the number of loyal customers that they have, the capacity and competence of their employees, their investment strategy and the business structure. If all of these factors are missing from a business, then it won’t be too long before the business close shop.

One of our major goals of starting Jason Hyacinth® Used Car Dealership, Inc. is to build a business that will survive off its own cash flow without injecting finance from external sources once the business is officially running. We know that one of the ways of gaining approval and winning customers over is to retail our wide range of used cars a little bit cheaper than what is obtainable in the market and we are well prepared to survive on lower profit margin for a while.

Jason Hyacinth® Used Car Dealership, Inc. will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare are well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and retraining of our workforce is at the top burner.

We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams.

Check List/Milestone

• Business Name Availability Check: Completed
• Business Registration: Completed
• Opening of Corporate Bank Accounts: Completed
• Securing Point of Sales (POS) Machines: Completed
• Opening Mobile Money Accounts: Completed
• Opening Online Payment Platforms: Completed
• Application and Obtaining Tax Payer’s ID: In Progress
• Application for business license and permit: Completed
• Purchase of Insurance for the Business: Completed
• Leasing of facility and remodeling the garage: In Progress
• Conducting Feasibility Studies: Completed
• Generating capital from family members: Completed
• Applications for Loan from the bank: In Progress
• Writing of Business Plan: Completed
• Drafting of Employee’s Handbook: Completed
• Drafting of Contract Documents and other relevant Legal Documents: In Progress
• Design of The Company’s Logo: Completed
• Graphic Designs and Printing of Promotional Materials: In Progress
• Recruitment of employees: In Progress
• Purchase of the needed furniture, computers, electronic appliances, office appliances and CCTV: In progress
• Creating Official Website for the Company: In Progress
• Creating Awareness for the business both online and around the community: In Progress
• Health and Safety and Fire Safety Arrangement (License): Secured
• Opening party planning: In Progress
• Compilation of list of used cars available in our garage: Completed
• Establishing business relationship with vendors – used cars auction houses and other used cars dealership garages: In Progress

Sample Used Car Dealership Business Plan

Writing a business plan is a crucial step in starting a used car dealership business. Not only does it provide structure and guidance for the future, but it also helps to create funding opportunities and attract potential investors. For aspiring used car dealership business owners, having access to a sample used car dealership business plan can be especially helpful in providing direction and gaining insight into how to draft their own used car dealership business plan.

Download our Ultimate Used Car Dealership Business Plan Template

Having a thorough business plan in place is critical for any successful used car dealership business venture. It will serve as the foundation for your operations, setting out the goals and objectives that will help guide your decisions and actions. A well-written business plan can give you clarity on realistic financial projections and help you secure financing from lenders or investors. A used car dealership business plan example can be a great resource to draw upon when creating your own plan, making sure that all the key components are included in your document.

The used car dealership business plan sample below will give you an idea of what one should look like. It is not as comprehensive and successful in raising capital for your used car dealership business as Growthink’s Ultimate Used Car Dealership Business Plan Template , but it can help you write a used car dealership business plan of your own.

Used Car Dealership Business Plan Example – PreLoved Motors

Table of contents, executive summary, company overview, industry analysis, customer analysis, competitive analysis, marketing plan, operations plan, management team, financial plan.

PreLoved Motors, situated in the bustling heart of the St. Louis, MO area, is a pioneering used car dealership dedicated to offering an expansive selection of high-quality, pre-owned vehicles. Our business model is built on the foundation of trust, reliability, and exceptional customer service, aiming to redefine the used car buying experience. By focusing on meticulously vetted, versatile vehicles, we ensure our customers receive cars that are not just reliable but also offer the best value for their money. Our commitment to affordability, without compromising on quality, positions us as a unique entity in the competitive used car market, making vehicle ownership accessible to a broader demographic in our community.

Key to our success has been our ability to curate a diverse inventory that meets the high standards of condition and reliability our customers expect. This commitment, combined with competitive pricing and a customer-centric sales approach, has allowed us to stand out in a crowded marketplace. To date, our accomplishments include establishing a loyal customer base, building a strong brand presence in the St. Louis area, and consistently achieving positive feedback for our service quality and vehicle lineup. Our adeptness at adapting to market demands and customer needs continues to fuel our growth and success in the used car dealership industry.

The used car dealership industry is undergoing significant transformation, driven by shifting consumer preferences towards more cost-effective and reliable transportation options. The demand for pre-owned vehicles has seen a steady increase, particularly in urban areas like St. Louis, MO, where economic considerations play a crucial role in consumer purchase decisions. This trend is further bolstered by advancements in vehicle technology and maintenance, which have extended the lifespan of cars, making used vehicles an even more attractive option for budget-conscious buyers. However, the industry is also characterized by intense competition, with dealerships vying to offer the best mix of quality, price, and service to attract discerning customers. In this dynamic environment, dealerships that can effectively differentiate themselves through superior product offerings and exceptional customer service are poised to capture significant market share.

Our target customers range from first-time car buyers to seasoned vehicle enthusiasts, all seeking reliable, affordable pre-owned vehicles in the St. Louis, MO area. These individuals prioritize value for money, vehicle reliability, and a transparent, hassle-free buying experience. Our market research indicates a growing segment of environmentally conscious consumers interested in fuel-efficient and hybrid models, reflecting broader societal shifts towards sustainability. Catering to this diverse clientele, we tailor our inventory and services to meet the nuanced needs and preferences of our customer base, ensuring a personalized, satisfying purchase journey for every buyer.

Enterprise Car Sales, iAutoAgent, and 123 Auto are our main competitors, each with their unique selling propositions from wide-ranging inventories to personalized brokerage services. However, PreLoved Motors distinguishes itself through a curated selection of quality vehicles, competitive pricing, and a transparent, customer-first sales approach. Our deep understanding of local market dynamics and consumer preferences enables us to offer tailored solutions that not only meet but exceed customer expectations, setting us apart as a trusted name in the used car industry.

At PreLoved Motors, our product lineup is carefully selected to ensure a wide range of high-quality, reliable pre-owned vehicles that cater to various customer needs and preferences. We emphasize competitive pricing to make vehicle ownership accessible to a broader audience, without compromising on quality. Our promotions plan is multifaceted, leveraging both digital and traditional marketing channels to reach potential customers effectively. We focus on digital marketing strategies, including SEO, social media advertising, and email marketing, to build brand awareness and engage with our audience. Simultaneously, local community engagement and strategic partnerships are employed to establish a strong local presence and drive foot traffic to our dealership.

Our operational strategy is centered around maintaining a seamless flow from vehicle acquisition to customer sale, ensuring each car meets our stringent quality standards before it reaches the showroom floor. Key operational processes include meticulous vehicle inspection, certification, and detailing, alongside efficient inventory management to keep pace with market demand. Milestones to be accomplished involve expanding our inventory to include electric and hybrid vehicles, implementing a customer relationship management (CRM) system to enhance customer service, and achieving a set sales growth target in the next fiscal year, thereby solidifying our market position.

The management team at PreLoved Motors is a blend of industry veterans and dynamic young professionals, bringing together decades of experience in automotive sales, marketing, and operations. Our leadership is committed to fostering a culture of innovation, excellence, and integrity, guiding the company towards sustained growth and success in the competitive used car market. This diverse expertise ensures that we remain agile in our strategic approach, capable of navigating industry challenges while capitalizing on emerging opportunities.

At PreLoved Motors, we are proud to introduce ourselves as a new Used Car Dealership dedicated to serving the unique needs of the St. Louis, MO community. Our establishment fills a significant gap in the local market for high-quality, pre-owned vehicles. Unlike the existing offerings, we focus on delivering exceptional value and customer service, ensuring every customer finds the perfect vehicle to match their needs and budget.

Our product lineup is extensive, featuring a diverse range of vehicles to cater to the varied preferences and requirements of our customers. From sedans that combine efficiency and comfort, to SUVs (Sport Utility Vehicles) that offer the versatility for both city driving and off-road adventures, we have something for everyone. For customers in need of robust performance, our selection of trucks is second to none. We also stock an exciting range of coupes and convertibles for those seeking a more exhilarating driving experience. Additionally, our vans and minivans are perfect for families or businesses looking for practical, spacious vehicle solutions.

PreLoved Motors is strategically located in St. Louis, MO, making it accessible to customers throughout the city and beyond. Our commitment to serving the St. Louis community is unwavering, and we aim to become a trusted partner for anyone looking to purchase a high-quality used vehicle.

We are uniquely positioned for success, thanks to a combination of factors. Firstly, our founder brings invaluable experience from previously operating a successful used car dealership, ensuring that we have the knowledge and expertise to thrive in this industry. Secondly, our inventory stands out for its versatility, practicality, and affordability. We meticulously select vehicles that not only meet but exceed the expectations of our customers in terms of condition and value for money. This commitment to excellence sets us apart from our competitors and forms the foundation of our business.

Since our founding on January 3, 2024, PreLoved Motors has achieved several significant milestones. As an S Corporation, we have laid a solid foundation for our business operations. Our accomplishments to date include the creation of a distinctive logo that reflects our brand identity, the development of our company name that resonates with our mission, and securing a prime location that offers convenience and visibility to our customers. These achievements are just the beginning of our journey towards becoming the premier choice for used cars in St. Louis, MO.

The Used Car Dealership industry in the United States is a thriving market with a current size of over $120 billion. This industry has shown steady growth over the past few years, with an expected annual growth rate of 2.5% in the next five years. This growth can be attributed to several factors, including the increasing demand for affordable vehicles and the rising popularity of certified pre-owned cars.

One of the key trends in the Used Car Dealership industry is the shift towards online sales and digital platforms. Consumers are increasingly turning to online channels to research, compare, and purchase used cars, making it essential for dealerships to have a strong online presence. This trend bodes well for PreLoved Motors, as a new dealership in St. Louis, MO, as it can leverage digital marketing strategies to reach a wider audience and attract more customers.

Another trend in the industry is the growing focus on customer experience and transparency. Consumers are becoming more informed and cautious when purchasing used cars, placing a premium on dealerships that offer quality vehicles and trustworthy services. PreLoved Motors can differentiate itself by providing excellent customer service, offering detailed vehicle histories, and establishing a reputation for honesty and integrity in the market.

Below is a description of our target customers and their core needs.

Target Customers

PreLoved Motors will target local residents looking for affordable and reliable transportation options. This customer segment is primarily composed of individuals and families seeking value in the used car market, aiming to maximize their investment without compromising on quality. The dealership will tailor its inventory and services to meet the needs of this diverse group, ensuring a wide range of vehicles that cater to various preferences and budgets.

In addition to local residents, PreLoved Motors will also attract first-time car buyers. This group is typically searching for economical choices and may require guidance through the purchasing process. The dealership will provide educational resources and personalized assistance, making the car buying journey as smooth and reassuring as possible for these customers.

Another significant customer segment includes individuals looking for specialty vehicles or those interested in cars with unique features. PreLoved Motors will cater to enthusiasts and collectors seeking rare finds or specific models not readily available in the new car market. By maintaining a varied and intriguing inventory, the dealership will become a go-to destination for those pursuing distinct automotive experiences.

Customer Needs

PreLoved Motors recognizes the importance of providing high-quality vehicles to residents who prioritize reliability and value in their automotive choices. Customers can expect a carefully curated selection of pre-owned cars that meet strict standards for performance, safety, and aesthetics. This commitment ensures that every vehicle on the lot is not only a mode of transportation but also a source of pride for its new owner.

In addition to offering high-quality vehicles, PreLoved Motors understands the significance of an exceptional purchasing experience. Customers can anticipate attentive service that focuses on their unique needs and preferences, making the car buying process both enjoyable and efficient. The dealership also offers comprehensive after-sales support, ensuring that customers have access to maintenance and advice, further enhancing the longevity and enjoyment of their vehicles.

Moreover, PreLoved Motors caters to the financial needs of its customers by providing flexible financing options. This approach allows individuals from various economic backgrounds to find a vehicle that fits their budget without compromising on quality. By facilitating easier access to financing, PreLoved Motors ensures that more residents can experience the joy and convenience of owning a dependable and aesthetically pleasing vehicle.

PreLoved Motors’s competitors include the following companies:

Enterprise Car Sales offers a wide range of used vehicles, including cars, trucks, and SUVs. Their price points vary significantly, depending on the vehicle’s make, model, year, and condition. Enterprise Car Sales generates significant revenue, leveraging its brand strength and extensive network of car rental locations that serve as sources for many of its used vehicles for sale. Enterprise Car Sales has locations across the United States, making it accessible to a broad customer segment. They serve individual buyers looking for reliable used vehicles and business clients seeking fleet solutions. The company’s key strengths include a large and diverse inventory, a well-known brand, and a comprehensive certification process that ensures the quality of their vehicles. However, their prices can be higher than those of smaller competitors due to their brand prestige and certification processes.

iAutoAgent differentiates itself by offering a broker-like service for buyers and sellers of used cars. They facilitate the sale process, aiming to get sellers the highest price for their vehicle while providing buyers with a transparent and hassle-free purchasing experience. iAutoAgent’s revenue comes from commissions and fees associated with their brokerage services. iAutoAgent operates primarily in the St. Louis, MO area, focusing on local clients but also dealing with customers from neighboring regions. They cater to individual buyers and sellers, emphasizing quality customer service and convenience. Key strengths include personalized service and a hassle-free buying and selling process. However, their reliance on local markets might limit their growth potential compared to larger, nationwide competitors.

123 Auto is a used car dealership known for offering a wide selection of vehicles at competitive prices. They focus on affordability, aiming to attract budget-conscious buyers. Their revenue is generated through vehicle sales, with an emphasis on volume over high margins. 123 Auto operates in the St. Louis, MO area, serving a similar geographical market as PreLoved Motors. Their primary customer segment includes individuals looking for affordable used cars, particularly first-time buyers and those with limited budgets. The dealership’s key strengths are its competitive pricing and diverse inventory. However, their focus on lower-priced vehicles might affect their perceived quality and limit their appeal to customers with higher budgets.

Competitive Advantages

At PreLoved Motors, we pride ourselves on offering a diverse selection of versatile and practical vehicles that stand out in the market. Our inventory is carefully curated to ensure that each car meets our high standards of condition and reliability, providing our customers with peace of mind in their purchases. Our commitment to affordability further sets us apart, as we strive to offer competitive pricing that makes owning a quality pre-owned vehicle accessible to a wide range of buyers. This combination of quality, variety, and value positions us as a leader in the used car dealership industry, catering to the unique needs and preferences of our clientele in the most efficient and cost-effective manner possible.

Beyond our diverse inventory and competitive pricing, our customer service philosophy also serves as a significant competitive advantage. We believe in a transparent, no-pressure sales environment that allows our customers to explore their options comfortably and make informed decisions. Our knowledgeable team is dedicated to providing personalized assistance, ensuring that each customer finds a vehicle that perfectly fits their lifestyle and budget. This customer-centric approach has cultivated a loyal customer base and distinguishes us from competitors who might prioritize sales over service. By combining outstanding vehicles, fair pricing, and exceptional customer service, we not only meet but exceed customer expectations, solidifying our position as a trusted name in the used car market.

Our marketing plan, included below, details our products/services, pricing and promotions plan.

Products and Services

At PreLoved Motors, customers can find a diverse range of quality used vehicles tailored to fulfill various driving needs and preferences. The dealership prides itself on offering an assortment of automotive categories, including sedans, SUVs (Sport Utility Vehicles), trucks, coupes and convertibles, as well as vans and minivans. Each category comes with an average selling price, ensuring that prospective buyers can make informed decisions based on their budget and requirements.

Sedans are a staple at PreLoved Motors, known for their practicality and fuel efficiency. Ideal for daily commutes and long-distance travel, these vehicles are offered with an average selling price of around $15,000. This price range allows customers to access a variety of models and trims that cater to both economy and luxury preferences.

SUVs stand out for their versatility and space, making them perfect for families and adventure enthusiasts alike. At PreLoved Motors, customers can explore a wide selection of SUVs with an average selling price of $20,000. This price bracket encompasses a range of sizes from compact to full-size SUVs, each equipped with features that enhance comfort, safety, and off-road capability.

For those requiring robust performance and hauling capacity, trucks are an excellent option. PreLoved Motors offers a collection of used trucks with an average selling price of $25,000. This segment includes both light-duty and heavy-duty trucks, catering to various commercial and personal use cases, ensuring that customers find the right balance between power and efficiency.

Coupes and convertibles at PreLoved Motors appeal to those seeking a blend of style and performance. With an average selling price of $18,000, customers can expect to discover models that offer exhilarating driving experiences without compromising on luxury and technological advancements. These vehicles are perfect for driving enthusiasts looking to enjoy the road to its fullest.

Last but not least, vans and minivans are the go-to options for customers prioritizing space and convenience for family or group travels. With an average selling price of $17,000, PreLoved Motors provides access to a range of vehicles that offer ample seating, cargo space, and advanced safety features, ensuring a comfortable and secure journey.

In summary, PreLoved Motors caters to a wide audience by offering a comprehensive selection of used vehicles across various categories, each with a competitive average selling price. Whether customers are in search of economy, luxury, performance, or practicality, they can expect to find a vehicle that not only meets their needs but also fits their budget.

Promotions Plan

PreLoved Motors embarks on a strategic journey to attract customers through a comprehensive blend of promotional methods. In the heart of these efforts lies online marketing, a cornerstone that enables the dealership to connect with a vast audience. The company leverages social media platforms, search engine optimization (SEO), and email marketing to create a robust online presence. Social media campaigns on platforms like Facebook, Instagram, and Twitter serve as a direct line to potential customers, offering them a glimpse into the quality and variety of vehicles available. By optimizing their website for search engines, PreLoved Motors ensures that when prospective buyers search for used cars in St. Louis, MO, their dealership appears among the top results, significantly increasing visibility.

Email marketing campaigns are meticulously crafted to keep subscribers informed about the latest deals, new inventory arrivals, and exclusive promotions, fostering a sense of community and loyalty among customers. Furthermore, PreLoved Motors embraces the power of content marketing, crafting engaging blog posts and videos that showcase their expertise in the used car market, driving traffic to their website, and establishing trust with their audience.

Beyond the digital realm, PreLoved Motors invests in local community engagement to build brand awareness and cultivate strong relationships with potential customers. Participating in local events, sponsoring community sports teams, or hosting car maintenance workshops exemplify how the dealership embeds itself into the fabric of the St. Louis community. These initiatives not only enhance visibility but also demonstrate PreLoved Motors’ commitment to contributing positively to the community they serve.

Customer referrals play a pivotal role in the promotional strategy. Encouraging satisfied customers to refer friends and family through a referral program with incentives for both the referrer and the referee ensures a continuous pipeline of potential buyers. This word-of-mouth marketing is invaluable, as personal recommendations carry significant weight in purchasing decisions.

To complement these efforts, PreLoved Motors also explores traditional advertising avenues such as radio spots, local newspapers, and billboards strategically placed around St. Louis. This multi-channel approach ensures that the dealership remains top of mind for a diverse demographic, spanning those who are deeply embedded in digital landscapes to those who appreciate more traditional forms of media.

In summary, PreLoved Motors employs a dynamic mix of online marketing, community engagement, customer referral programs, and traditional advertising to create a comprehensive promotional strategy. By connecting with the community both online and offline, the dealership expects to attract a wide range of customers, making it a go-to destination for quality used vehicles in St. Louis, MO.

Our Operations Plan details:

• The key day-to-day processes that our business performs to serve our customers
• The key business milestones that our company expects to accomplish as we grow

Key Operational Processes

To ensure the success of PreLoved Motors, there are several key day-to-day operational processes that we will perform.

• Inventory Management: We constantly monitor and update our inventory to ensure a wide selection of quality used cars. This includes purchasing vehicles at auctions, from private sellers, and accepting trade-ins.
• Vehicle Inspection and Maintenance: Every car undergoes a thorough inspection and any necessary maintenance or repairs before it is listed for sale. This ensures all vehicles meet our high standards for quality and safety.
• Pricing Strategy: We regularly analyze market data to price our vehicles competitively. This involves reviewing local and national sales trends for similar vehicles and adjusting prices to offer the best value to our customers.
• Customer Service: We prioritize excellent customer service, ensuring every visitor receives personal attention. This includes responding promptly to inquiries, offering test drives, and providing transparent information about each vehicle.
• Financing and Insurance Assistance: We assist customers with securing financing and insurance for their vehicle purchases. This involves working with a network of lenders and insurance providers to offer competitive rates and terms.
• Marketing and Advertising: We implement targeted marketing and advertising campaigns to attract potential buyers. This includes online advertising, social media engagement, and local community events.
• Sales Process Management: We streamline the sales process to make purchasing a vehicle as smooth and efficient as possible. This includes negotiating deals, processing paperwork, and offering warranties or service contracts.
• After-Sales Support: We provide ongoing support to our customers after their purchase. This includes follow-up calls to ensure satisfaction, offering maintenance services, and addressing any concerns or issues that may arise.
• Staff Training and Development: We invest in regular training and development for our team to ensure they are knowledgeable about our inventory, finance options, and customer service best practices.
• Compliance and Legal Requirements: We ensure all business operations comply with local, state, and federal regulations, including vehicle sales laws, consumer protection statutes, and environmental standards.

PreLoved Motors expects to complete the following milestones in the coming months in order to ensure its success:

• Securing a Prime Location : Identifying and securing a strategically located dealership space in St. Louis, MO, that is accessible and visible to our target customer base. This involves negotiating a favorable lease that aligns with our financial projections and growth plans.
• Obtaining Necessary Licenses and Permits : Completing all regulatory requirements, including obtaining a used car dealership license, business license, and any other permits required by local, state, and federal laws. This ensures compliance and legal operation within the industry.
• Building Inventory Acquisition Channels : Establishing reliable channels for acquiring a diverse and quality inventory of used cars. This includes forming partnerships with auction houses, rental car companies, and trade-in programs to ensure a steady supply of vehicles that meet our quality standards and customer preferences.
• Developing a Robust Sales and Marketing Strategy : Crafting and implementing a comprehensive sales and marketing plan that includes digital marketing, local advertising, and community engagement activities to build brand awareness and drive traffic to the dealership.
• Setting Up Operational Infrastructure : Creating the operational backbone of the dealership, including the development of sales processes, customer service protocols, financial management systems, and the implementation of a CRM system to manage leads and customer interactions efficiently.
• Hiring and Training a High-Performing Team : Recruiting a team of experienced salespeople, finance experts, and administrative staff. Providing comprehensive training to ensure they are equipped with the knowledge and skills to deliver exceptional customer service and drive sales.
• Launch Our Used Car Dealership : Officially opening PreLoved Motors for business with a launch event to generate buzz in the community and attract our first customers.
• Implementing Customer Feedback Mechanisms : Establishing channels for customer feedback to continuously improve our inventory selection, customer service, and overall buying experience based on direct input from our clients.
• Achieving $15,000/Month in Revenue : Reaching this critical financial milestone to demonstrate market acceptance, operational efficiency, and the potential for scalability and long-term profitability.
• Continuous Monitoring and Adjusting of Business Strategy : Regularly reviewing financial performance, market trends, and customer feedback to make informed decisions on inventory, pricing, marketing strategies, and operational adjustments to ensure sustained growth and success.

PreLoved Motors management team, which includes the following members, has the experience and expertise to successfully execute on our business plan:

Ariana Bell, CEO

Ariana Bell, CEO, brings to PreLoved Motors a track record of undeniable success in the automotive industry. With her extensive experience in running a used car dealership, Ariana has shown an exceptional ability to navigate the complexities of the used car market, drive sales, and maintain high customer satisfaction. Her leadership skills, combined with a deep understanding of market trends and consumer behavior, make her uniquely qualified to steer PreLoved Motors towards lasting success. Ariana’s vision for the company is not just about selling cars; it’s about creating a trusted brand in the pre-owned vehicle sector, ensuring that every customer feels valued and confident in their purchase.

To achieve our growth objectives, PreLoved Motors requires significant capital investment. This funding will be allocated towards expanding our vehicle inventory, enhancing our marketing efforts, and upgrading our facilities to improve the customer experience. Our financial plan is designed to ensure we have the resources needed to scale our operations effectively, drive sales growth, and maintain our competitive edge in the market.

Financial Statements

Balance sheet.

[insert balance sheet]

Income Statement

[insert income statement]

Cash Flow Statement

[insert cash flow statement]

Used Car Dealership Business Plan Example PDF

Download our Used Car Dealership Business Plan PDF here. This is a free used car dealership business plan example to help you get started on your own used car dealership plan.  

How to Finish Your Used Car Dealership Business Plan in 1 Day!

Don’t you wish there was a faster, easier way to finish your used car dealership business plan?

With Growthink’s Ultimate Business Plan Template you can finish your plan in just 8 hours or less!