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Why Your Facebook Business Reviews Tab is Missing

• Rachel Solway
• November 12, 2021

Facebook has long been one of the best websites to use for a business, particularly when you’re a smaller or more local business looking to attract and engage a local audience. To that end, they’ve had a wealth of features you can use to attract, refine, target, and engage your local fans. One such tool is the Business Reviews section.

Thousands of small businesses have come to rely on these reviews, so it can be very concerning to find that they’ve suddenly disappeared. And yet, that’s precisely what happened to many Facebook pages over the last year.

What happened to reviews, and can you get them back?

Facebook Bugs and Glitches

The first reason why many Pages seem to have lost access to their Reviews tab is due to a Facebook bug. Every couple of years, it appears that Facebook encounters errors in their Reviews section and temporarily disables it. It happened back in 2017 , and it happened six months ago . It’s unclear whether or not this is the same issue and Facebook doesn’t care, or if it’s different issues.

Sometimes, Reviews are disabled, either temporarily or permanently. It seems to happen entirely randomly, and the businesses affected by it don’t have much recourse. You can send in a support ticket, but we all know how Facebook is, with responding to customer feedback.

Unfortunately, it seems that many people who experience this issue, even if they get their Reviews tab back, lose some portion of their existing reviews and recommendations. It’s unclear whether or not that is due to individuals deleting their accounts, a bug losing the reviews, fake reviews being purged, or another issue. Facebook is not forthcoming with information about the subject.

Not all is lost, however. Many people do get their total count of reviews back after some indeterminate period of waiting. For example, many people in this Facebook support thread have their complete reviews list back by now.

Reviews into Recommendations

Digging into the problem, it seems that at least part of the issue stemmed from Facebook changing their Reviews system at the core level. Years ago, Reviews were tied to physical business attributes, and you needed to have your business location with map, address, and contact information available to enable reviews. This requirement was a way to cut down on the burden of hosting reviews for tiny web businesses and enforce reviews being visible for small businesses.

In the years since, Facebook has transitioned its Reviews tab to a stand-alone tab, and since then, it has converted it from Reviews into “Recommendations & Reviews.” The new, modern Recommendations still show up under a “Reviews” tab in the top bar. However, the transition from one system to the other temporarily disabled the tab for many businesses.

Today, it seems as though the issues are resolved. Virtually everyone we can find complaining that their reviews are missing now has their reviews back, such as this page and this page.

You’ll notice that, currently, the “Reviews” section is just an infobox. The star rating out of five is estimated “Based on how many people recommend or don’t recommend the Page, as well as any past ratings and reviews it may have.”

Today, individuals can no longer leave star-rated reviews for businesses on Facebook. Instead, the only option available is to either Recommend or Not Recommend a business. This recommendation, or lack thereof, is calculated into the star rating based on previous metrics.

Business owners may also notice something else on the Reviews tab: a box asking for feedback. It appears for people who have an admin account on the Page, and says this:

“Have Feedback About Your Business’ Reviews Experience? We’ve made changes to the Reviews tab and would love your feedback. What do you think of the new experience?”

Whether or not that feedback goes anywhere is another story, of course, but it does indicate that Facebook is aware of and acknowledges a change they made to the system.

That said, it’s also possible that many reviews are “missing” for one reason or another. You can count on many pages yourself; a page that claims to have 150 reviews may only show 70 or so of them. That seems to be Facebook hiding old reviews and only showing more recent recommendations, though some old reviews (the 1 and 5 stars, in particular) seem to have converted into recommendations.

The Possible Removal of Recommendations

Another potential cause for concern is some hints we’ve seen that Facebook might be removing the Recommendations and Reviews feature altogether. At the start of 2021, someone having issues with the Recommendations feature posted about it , with information from their Facebook Support contact. They said:

“I have gotten word back from our team. It looks like this is happening to a bunch of Pages in preparation of removing the Recommendation system like I was mentioning. Our team is working on a replacement system but they do not have any time frame when that will be released. Expect the Recommendation and the ratings to section of the review tab to be completely remove in the near future. The reviews will stay but the Recommendation and the ratings will be removed.”

Since then, many businesses have had their Reviews removed or the data removed, but the tab is still visible, in a way that feels quite damaging to a Page. Unfortunately, there’s no known issue, so the best we can do is offer troubleshooting tips for as long as Facebook persists in half-measures and incomplete changes.

Troubleshooting a Missing Reviews Tab

There are generally a handful of reasons why you might be missing a Reviews tab, with varying levels of accessibility. You may or may not be able to solve the issue, and part of it depends on what Facebook is doing behind the scenes. Sadly, they don’t like talking about what they’re doing until they’ve finished, so we don’t have much more information than you do.

Your Reviews tab was disabled at some point.

Perhaps the most common reason that your Reviews tab is missing is that it was somehow disabled. Facebook allows you to customize which tabs are visible on your Page, and in which order. You only get a few spaces for tabs before the rest become hidden under a “More” drop-down, so turning off tabs your business doesn’t use is a good idea. Here’s how to troubleshoot this issue:

Log into your Facebook account and visit your Page.

On the top bar, beneath the cover photo, click the More drop-down. Check for Reviews. If it’s there, you’ll need to move it to be more visible.

If Reviews is missing, click on the Edit Tabs entry at the bottom of the More box. If the Edit Tabs entry isn’t there, you’re probably not logged into the correct account. Switch and try again.

In the Edit Tabs menu, look for Reviews. If it’s not there, skip to the next section of this troubleshooting list. If it is, make sure the radio button is blue (enabled) rather than gray (disabled).

This menu is also where you can reorganize your tabs. The six dots to the left of the tabs are boxes you can click and drag to reorganize the order of the tabs. Note that there’s no “save” button; every change you make is reflected on your page immediately.

It’s possible that your Reviews tab was disabled at some point in the past. We’ve seen a few different reasons why this might have happened.

• Someone accidentally clicked the button and, not knowing it saves automatically, either refreshed or left the settings page.
• Facebook bugged out or intentionally disabled Reviews for your Page for one reason or another . A lot can go wrong on a site of this size, and a lot can slip through the cracks.
• You may have experienced an influx of negative reviews and, in an attempt to stem the tide, temporarily disabled the Reviews tab . If you did so and then forgot about it (or if a third-party reputation manager did so and didn’t change it back), it may still be hidden.

Unfortunately, there’s no real way to tell what the cause is unless you have internal documentation.

Your Page template changed to one without a Reviews tab.

Above, we mentioned that if your Tabs settings menu does not have a Reviews tab, skip to this section. What happened?

Facebook rolled out different “Page Templates” in the past, and every Page has been converted to one of those templates. The templates are Standard, Business, Venues, Nonprofit, Politicians, Services, Public Figures, Restaurants & Cafes, Shopping, and Video Page.

Depending on the nature of your Page, you may have chosen a template other than Standard or Business. That’s fine; doing so gives you access to a more customized and engineered experience for that specific kind of entity. It changes things like your available Call to Action buttons and, critically, the range of Tabs available to you.

You can see the complete list of templates and the tabs available to them here . To summarize, though, several Page Templates do not have the Reviews tab available; these primarily include the Videos and Politicians templates. If you’re set to one of these templates and don’t need to be, it can be beneficial to change from that template to one that gives you more options.

A third-party service has replaced your Reviews tab.

Another issue we’ve seen is that some third-party services replace the Reviews tab with their own custom tab and use their own data to host your reviews instead. Here’s an example .

It’s unclear whether or not this is still an issue. This issue was more common when a business needed to have a certain number of followers before using Reviews, which is no longer the case. Additionally, pages under 2000 likes cannot make custom tabs .

While this is relatively unlikely to be the cause of your problem, if you’re using a third-party system that manages your reviews, this may be the cause. Additionally, if you used one in the past but canceled, they may have taken down their page and your reviews with it.

Your reviews are either too old or too new.

Facebook has rarely shown every review for a page unless that page only has a couple of reviews. If you have very old reviews or reviews that are under 30 days old, it’s possible that they just aren’t showing. There’s not much you can do to recover old reviews, and new reviews would presumably show up after a few weeks, so you can’t do anything other than wait.

Also, some reviews may get removed if the person who left the review deleted their account. It’s possible, that the total review count and score stay the same, but the review disappears. We haven’t verified if this is the case, but it’s plausible.

Getting More Reviews

If you’re a small business and rely on reviews to survive, Facebook getting rid of the Reviews tab could be devastating. You aren’t entirely out of luck, however. One excellent option is still available to you, and that’s Google Business Reviews. Google’s Business Profile ( formerly My Business ) allows you to aggregate reviews directly on Google.

If you’re mourning the loss of your Facebook reviews, and want to get your reviews back, consider reaching out to us. Our LocalReviews product helps you generate and solicit reviews from your customers, building your reputation and review score naturally and without fake reviews. When Facebook is cutting down on useful business features, Google is picking up the slack, and will continue to grow as one of the best tools available for small businesses.

Facebook may be struggling between ad issues relating to Apple, their rebrand to Meta, and a lack of interest from younger generations. If your business isn’t already diversifying, now’s the time to do it. The missing Reviews tab is likely just the beginning.

If you have any questions regarding your Facebook business reviews, our LocalReviews product, or anything similar, please feel free to reach out at any time. We’d be more than happy to assist you.

Rachel Solway is a seasoned marketing professional dedicated to empowering small businesses through innovative marketing strategies. With extensive experience at OneLocal, a leading marketing solutions provider, Rachel’s insights are helping thousands of local businesses navigate the digital landscape.

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Why are my Facebook reviews not showing up?

Key Takeaways:

• Facebook reviews are essential for businesses as they play a crucial role in social media marketing, attracting potential customers, and establishing a forward-thinking reputation.
• To ensure that Facebook reviews show up, businesses need to enable the review section through account settings, allowing customers’ reviews to become visible.
• Strategies for obtaining more Facebook reviews include sharing reviews on websites and social media, actively encouraging customers to leave reviews, and utilizing social media management tools like Broadly for gathering reviews and monitoring feedback.
• The evolution of Facebook into a business promotion tool, its massive user base of over four billion, and the connection between positive reviews, trust, and customer decisions highlight the impact and importance of visible reviews on the platform.
• Limitations in review visibility on Facebook include the requirement for reviews to be left publicly and the importance of selecting the “public” option when leaving a review.
• To maximize the testimonial impact on Facebook pages, small businesses need to explicitly state the importance of public reviews and enable or disable reviews through the page settings under “Templates and Tabs”.
• In conclusion, Facebook plays a significant role in promoting businesses and facilitating customer interaction. Understanding the visibility of reviews and enabling them is crucial for maximizing online reputation and attracting more customers.

Table of Contents

Importance of Facebook Reviews for Businesses

Facebook reviews play a pivotal role in shaping the reputation and success of businesses. In this section, we will uncover the significance of Facebook reviews for businesses and explore how they impact social media marketing, attract potential customers, and influence buying decisions. With this context, it might be advantageous to consider options to purchase Facebook reviews to enhance your business’s online presence quickly. Acquiring genuine reviews can provide a significant boost to your credibility and draw more potential customers towards your brand. We will also discover the power of positive reviews, how star ratings can enhance a company’s image, and how service-based small businesses can leverage the reviews to their advantage. With a staggering four billion users on Facebook, understanding why reviews are crucial for businesses is more important than ever before.

Social Media Marketing, Potential Customers, Forward Thinking Companies

Social media marketing has become essential for businesses hoping to reach out to potential customers and remain ahead in this competitive market. Companies that think ahead realise the influence of social media platforms like Facebook in connecting with their target audience. With over four billion users, Facebook provides a gigantic group of possible customers that businesses can use through successful social media marketing tactics.

One essential use of Facebook for business promotion is reviews . Businesses are recognising the importance of social media marketing for reaching and bonding with potential customers. Facebook gives businesses a platform to show their products and services, interact with their crowd, and generate brand awareness. By using social media marketing effectively, companies can draw in and convert these potential customers into dependable patrons.

Companies that think ahead know the requirement to adjust to changing consumer preferences and behaviour. They comprehend the importance of utilising social media networks like Facebook as part of their overall marketing plan.

Reviews have a major role in establishing trust and reliability amongst consumers. Positive reviews on Facebook can affect buying decisions, as potential customers tend to trust the experiences shared by others. Positive reviews create trust in potential customers, impacting their purchase decisions. Companies that urge their contented customers to leave positive reviews on Facebook can improve their online reputation.

In this situation, it is vital for businesses to ensure that their Facebook reviews are visible to capitalise on their effect on potential customers’ buying decisions.

Turn On, Recommend a Company, Star Ratings, Service Based Small Businesses

Turn on the review feature on Facebook pages ! Encourage customers to leave reviews and utilize star ratings for a visual representation of customer satisfaction. Influence potential customer decisions through positive reviews and enhance online reputation and visibility for service-based small businesses. Visible reviews can maximize their online reputation and grow their customer base effectively. Leverage the power of positive testimonials from satisfied customers, as they are invaluable in today’s digital world where over four billion users are showing up and social proof is highly valued.

Buying Decisions, Positive Reviews, Four Billion Users, Showing Up

• Buying decisions are greatly affected by good reviews on Facebook.
• With its huge user base of over four billion people, businesses have an extensive audience to display their products or services.
• Having positive reviews on Facebook is a must for businesses to gain credibility and trust with potential buyers.
• Customers depend on the experiences shared by other customers through positive reviews to make informed decisions.
• Exhibiting positive reviews helps businesses stand out among competitors and increases the chances of getting new customers.
• An efficient social media marketing plan should include obtaining positive reviews on Facebook due to its massive user base and influence on buying decisions.

To benefit from these reviews, businesses must ensure that they appear prominently on their Facebook pages. By allowing and maximizing the visibility of these reviews, they can improve their online reputation, gain customer confidence, and eventually drive more sales.

Delays in Review Visibility on Facebook

Delays in review visibility on Facebook can be frustrating, but understanding the reasons behind them can shed light on the situation. In this section, we will explore the two sub-sections – the delay between customer reviews and visibility, as well as the need to activate the review section in your settings. By uncovering these insights, you’ll gain valuable knowledge on how to navigate the sometimes-mysterious world of Facebook reviews.

Delay between Customer Review and Visibility

Customer reviews on Facebook may experience a delay in visibility. This is because businesses have to turn on the review section in their page settings. By default, this feature is disabled, which prevents immediate visibility of customer reviews. Businesses must ensure they have enabled reviews for their page to minimize delays.

To enable reviews, users need to log into their Facebook account. Then, go to their business page, click on “Settings” and select “Templates and Tabs”. Find the “Reviews” option and toggle it from “Off” to “On”.

Businesses should also implement strategies to encourage customers to leave reviews. For example, sharing positive reviews on websites and social media. Also, actively encouraging customers to leave reviews can increase participation. Using tools like Broadly can also help streamline social media management.

To maximize visibility of customer reviews on Facebook, businesses should remind customers that their feedback will be public when leaving a review. In terms of control, businesses can enable or disable reviews within their page settings. Maximizing customer reviews on Facebook can enhance online reputation, build trust with potential customers and help inform buying decisions.

Need to Turn on Review Section in Settings

To make reviews visible on Facebook, you have to turn on the review section in the settings of the business page. This lets customers leave reviews and for others to see them. Here’s a 4-step guide :

• Log in to the Facebook account linked to the business.
• Go to the business page where you want to allow reviews.
• Tap “Settings” at the top right corner of the page.
• Go to “Templates and Tabs” in the settings menu.

In this section, toggle the “Reviews” setting from “Off” to “On”. Now customers can leave reviews and potential customers can see them when they visit the page.

Remember: reviews must be public for others to see. That means people leaving reviews must select the option to make their review public.

By following these steps, businesses can make sure their Facebook page has an active review section. This builds trust and improves online reputations.

Enabling Reviews on Facebook

Enabling reviews on Facebook will strengthen your online presence and enhance customer engagement . Discover the simple steps to turn on reviews and tap into the power of social proof . Learn how this feature can boost credibility and drive more positive interactions with your audience. Enhance your online reputation and harness the potential of customer feedback by optimizing your Facebook page with reviews.

How to Turn on Reviews

Enabling reviews on Facebook is a must for businesses! It helps them showcase their online reputation and engage with customers. To turn it on, follow these six easy steps:

• Log into Facebook.
• Go to your business page.
• Click “Settings” at the top right corner.
• Go to “Templates and Tabs” in the left-hand menu.
• Find the “Reviews” option and toggle it to “On”.
• Save changes.

By enabling reviews, you can get user-generated content! It will highlight good experiences and influence buying decisions. Customers can leave star ratings, recommendations, and share feedback. However, reviews must be public. Ask customers to select the “Public” option when leaving a review!

To sum it up: enabling reviews on Facebook is simple. Plus, it can help you get visibility, build trust, and boost growth through positive online reputation management.

Log into the Facebook account

Facebook is a great platform for businesses to promote and communicate with customers. To log in, just follow these easy steps:

• Visit the Facebook website.
• Enter the email or phone number associated with the account.
• Enter the password.
• Click the “Log In” button.
• If prompted, enter a verification code.
• Successfully logged in, you can access the account.

Businesses can use reviews and recommendations to build trust with their target audience. With the right understanding of how to log in and use the features of Facebook, businesses can maximize their online presence and benefit from social media marketing.

Go to the Business Page

Facebook is a great tool for businesses to show off their products and services, communicate with customers, and build a positive online reputation. Here are four steps to get your business page up on Facebook:

• Step 1: Sign in to your Facebook account.
• Step 2: Find the business page you want to manage.
• Step 3: Click on “Settings” at the top-right corner.
• Step 4: Select “Templates and Tabs”.

Once you reach the “Templates and Tabs” section, you can customize your page, including enabling reviews. This lets customers leave feedback about their experience.

Reviews are essential for gaining more customers and trust. Positive reviews show that other customers had a good experience. This can help your business stand out from competitors.

Remember, for customers to leave a review, they have to make it public. They must go to the business page and select the “Public” option instead of keeping it private or sharing with friends. That way, potential customers can see all the positive reviews.

Click on “Settings”

• Log in to your account.
• Go to your page.
• Click “Settings”.
• Navigate to the “Templates and Tabs” section.
• Toggle the “Reviews” option to “On”.

This is vital for businesses to gain an online presence and maximize customer interaction. Visible reviews are important for promoting a business and creating trust with customers. Plus, reviews give companies feedback for social media management and testimonials.

In conclusion, navigating through Settings to enable reviews is key for business growth. Uncover the potential of Facebook reviews by navigating to Templates and Tabs!

Navigate to “Templates and Tabs”

To enable reviews on your Facebook page, you must follow these steps:

• Log into your Facebook account.
• Go to the Business Page.
• Click on “Settings”.
• Go to “Templates and Tabs”.

It’s key to note that this will let users leave reviews . Doing this can help your online reputation and give customer feedback. Toggling the ‘Reviews’ option is like turning on the light to show customers’ opinions.

Toggle the “Reviews” Option to “On”

Using the “Reviews” option on Facebook is essential for businesses. It helps them build trust, attract new customers, and make informed buying decisions. Note that reviews may not show up until the review section is enabled in settings.

Follow these steps to turn “Reviews” to “On”:

• Visit your business page.

In this section, you will find the option to activate the “Reviews” option. This allows customers to leave reviews on your page that others can view.

It’s important that customers make reviews public, rather than private. This ensures the reviews are visible and can boost customer trust and buying decisions.

Social media marketing is great for businesses. To make it work, they should enable the “Reviews” option and request satisfied customers to share reviews publicly on their page. This will help businesses build their online reputation and grow their customer base.

Strategies for Obtaining More Facebook Reviews

Looking to boost your Facebook reviews? Discover effective strategies to obtain more reviews in this section. From sharing reviews on your website and social media platforms to encouraging customers to leave feedback, we’ll explore various techniques. We’ll also dive into the benefits of utilizing Broadly for social media management, as well as gathering reviews and monitoring feedback. Elevate your online presence and reputation with these powerful strategies.

Sharing Reviews on Website and Social Media

Businesses should prominently feature customer reviews on their websites and social media pages. This helps build trust with prospective customers. After all, they’re more likely to trust other customers’ opinions when buying. Utilizing the review feature on Facebook can tap its four billion users and increase visibility. A positive review shared on social media can go viral, reaching a larger audience and boosting brand awareness.

Sharing reviews on websites and social media is an effective way to leverage customer feedback. Plus, it helps attract new customers. By strategically using customer reviews as testimonials, businesses can enhance their online presence. This can establish them as reputable brands in their industries.

Encouraging Customers to Leave Reviews

Businesses need to encourage customers to leave reviews for them. Positive reviews on Facebook can make potential customers trust the company and influence their buying decisions. They can enable the review section on their Facebook page for customers to share their experiences and provide feedback.

• Share reviews – Put positive reviews on your website and social media.
• Request reviews – Ask customers to leave a review or add a link to the review section in emails.
• Use management tools – Use social media tools like Broadly to collect reviews, monitor feedback, and talk to customers.

These strategies boost visibility of customer reviews and build trust with potential customers. To maximize testimonials on Facebook pages, businesses need to explicitly request reviews and enable the review section in the page settings.

It’s vital to remember that reviews must be public for people to see them on the company’s Facebook page. Customers should select “Public” when leaving a review. By engaging with customers, companies can improve their online rep, maintain customer relationships, and use Facebook as a powerful business promotion tool.

Utilizing Broadly for Social Media Management, Gathering Reviews, and Feedback Monitoring

Businesses can make use of Broadly to effectively manage their social media and gather reviews. It offers various features and tools, like scheduling posts, tracking engagement, and analyzing performance from a single dashboard.

Broadly also sends automated review requests to customers after a purchase or interaction, enabling businesses to collect and display reviews on social media platforms like Facebook, Google, and Yelp .

Plus, Broadly offers feedback monitoring capabilities. It identifies key trends and patterns in customer feedback through sentiment analysis algorithms , helping businesses address any issues or areas for improvement quickly.

In addition, Broadly enables businesses to respond directly to customer reviews across various platforms, building trust with customers. By utilizing Broadly, businesses can enhance their online reputation and improve customer satisfaction.

It streamlines businesses’ efforts to maintain a positive online presence while managing communication with customers across different platforms. Reviews are becoming increasingly important as Facebook evolves, so using Broadly is a great way to leverage that.

The Evolution of Facebook and the Impact of Reviews

Facebook has come a long way, evolving into a powerful tool for businesses to promote themselves. With over four billion active users , its impact cannot be ignored. In this section, we explore the connection between positive reviews, trust , and customer decisions , shedding light on why your Facebook reviews may not be showing up. Stay tuned to understand how Facebook has transformed and the significance of reviews in shaping consumer choices.

Facebook’s Transformation into a Business Promotion Tool

Facebook has been transformed into an effective tool for businesses to promote themselves. With over four billion users , companies are aware of the potential of reaching a vast audience and connecting with customers. One part of this transformation is using Facebook reviews . Positive reviews are essential for building trust and influencing buying decisions. Companies can show positive reviews on their business pages and leverage Facebook for business promotion.

Businesses can access the review feature by logging into their Facebook accounts, going to the Business Page settings, and navigating to “Templates and Tabs.” Here, they can toggle the “Reviews” option to “On.” Note that reviews may be delayed in visibility. To fix this, make sure the review section is turned on in settings.

Businesses should create strategies for more reviews from customers. This can be done by sharing positive reviews on websites and other social media platforms. This shows their reputation and encourages others to leave reviews. Also, businesses can actively encourage reviews by engaging with customers and providing good service.

Small businesses should state the importance of public reviews. They should also select “Public” when leaving a review for it to be visible on their company’s page.

Facebook is a great business promotion tool. It exceeds the world’s population, so if you’re not using it, you’re missing out on connecting with billions of potential customers.

Over Four Billion Users on Facebook

Facebook boasts an impressive user base of over four billion individuals. This makes it one of the biggest social media platforms ever. Businesses can use this massive reach to engage with potential customers. With such a huge user base, businesses have access to a wide range of demographics.

Positive reviews on Facebook are very influential. People often turn to online reviews before making purchase decisions. Companies should urge satisfied customers to leave public reviews on their page. This helps build trust and influence customer decisions.

To effectively maximize reviews on Facebook, businesses should:

• Ask for public reviews.
• Enable or disable reviews through page settings.

By actively engaging with customers and using reviews to manage their brand image, businesses can attract more potential customers.

Connection between Positive Reviews, Trust, and Customer Decisions

Positive reviews on Facebook are key to establishing trust with potential customers. Reviews create a connection between the trustworthiness of the business and the customer’s purchasing decisions. The more good reviews a business has, the more customers will trust them. This trust is a major factor when choosing between businesses.

Customers rely on social proof to back up their decisions, especially online. Positive reviews provide assurance that customers will have a good experience. They give valuable info about quality, helping customers make smart choices.

Plus, positive reviews increase brand visibility and reach. With 4 billion users on Facebook, visible reviews can help businesses attract new customers.

Positive reviews are essential, but they must be public to be visible on a company’s page. Customers should choose the “Public” setting when writing reviews to ensure maximum impact.

In conclusion, positive reviews on Facebook are vital for gaining customer trust and driving sales. They provide social proof, increase brand visibility, and help customers make sound decisions. For maximum success, businesses need to ensure their Facebook pages display publicly shared reviews.

Limitations in Review Visibility on Facebook

When it comes to Facebook reviews, there are certain limitations that affect their visibility. This section focuses on these limitations and how they impact the visibility of reviews on a company’s page. We’ll explore the importance of leaving reviews publicly and selecting the “Public” option, shedding light on why your Facebook reviews may not be showing up as expected.

Reviews Must be Left Publicly to be Visible on Company’s Page

Reviews are not visible to the public by default. Businesses must turn on review visibility in their Facebook settings. Log into the Facebook account, go to the business page, click “Settings,” then go to “Templates and Tabs.” Toggle the “Reviews” option to “On” to make reviews visible.

Visible reviews can have a positive impact on potential customers. Over four billion users are on Facebook. Visible reviews help businesses be seen and capture attention.

But, there’s a catch. Reviews must be made publicly to appear on the company’s page. If a review is left privately or with restricted privacy settings, it won’t be seen. So, select “Public” when leaving a review.

Review publicly or be hidden in the Facebook abyss.

Importance of Selecting “Public” When Leaving a Review

Choosing “Public” when leaving a review on Facebook is essential. Making reviews public shows them to people who visit the business page, which influences potential customers’ perception. Here are five advantages of public reviews:

• Credibility: Real customers’ reviews add credibility.
• Buying Decisions: They have a major impact on customers’ decisions.
• Trust: They help build trust between businesses and customers.
• Highlighting Positive Experiences: They allow customers to share their positive experiences.
• Reputation: They showcase the business’ reputation.

Businesses should educate customers about the importance of making their reviews public. This can be done online or during interactions. It promotes transparency, builds trust, and provides useful info. All these help in enhancing the business’ online presence and attracting more customers.

Businesses also need to enable or disable the review section in their page settings. Enabling reviews allows customers to leave feedback and contribute to the online reputation. So, it is essential to have the review section turned on and accessible.

Boost your online reputation by maximizing Facebook page testimonials!

Maximizing Testimonials on Facebook Pages

Small businesses can greatly benefit from public reviews on their Facebook pages, but sometimes, these testimonials may not show up as expected. In this section, we will explore how to maximize testimonials on Facebook pages. We’ll discuss the importance of explicitly stating the need for public reviews and delve into the settings under “Templates and Tabs” that enable or disable reviews. By understanding these key aspects, businesses can effectively leverage the power of testimonials to build trust and attract customers.

Small Businesses Needing to Explicitly State the Need for Public Reviews

Small businesses can get a boost from asking customers to leave reviews on Facebook . Getting positive feedback online can help increase trust with potential customers. This is especially important online, where reviews have a big influence on buying decisions.

To show these reviews, businesses should turn reviews on in their Facebook settings . Log in to the Business Page, click on “Settings,” go to “Templates and Tabs,” and toggle the “Reviews” option to “On.” Remember, reviews must be made public in order to show up on the page. Businesses should educate customers about this.

It’s easy to control your online reputation with the page settings. Just toggle the switch!

Enabling or Disabling Reviews on the Page Settings under “Templates and Tabs”

Enabling or disabling reviews on the page settings under “Templates and Tabs” is a must for businesses on Facebook. It allows them to control if customers can leave reviews or not. Here’s how:

• Select “Templates and Tabs” in the left sidebar menu.
• Toggle the “Reviews” option to either “On” or “Off”.

This decision can have an effect on a company’s reputation. Businesses, thus, should think carefully about their strategy and make the right choice concerning the visibility of reviews.

Besides enabling or disabling reviews, other strategies may be useful to maximize testimonials on Facebook pages. Small businesses may need to ask for public reviews to encourage customers to leave feedback. This can help build trust and credibility.

Overall, managing customer reviews is key for businesses using Facebook as a marketing tool. Enabling or disabling reviews on the page settings under “Templates and Tabs” is just one step in creating a positive online presence and engaging with customers.

In conclusion, the growing role of Facebook for businesses highlights the importance of visible reviews. We will explore Facebook’s significant role in promoting businesses and facilitating customer interaction . Additionally, we will discuss the need for understanding the visibility of reviews and how businesses can enable them to maximize their online reputation .

Some Facts About “Why are my Facebook reviews not showing up?”:

• ✅ Facebook reviews are important for businesses as they help build trust and attract customers. (Source: Team Research)
• ✅ Facebook has transitioned from star ratings to recommendations, where customers can leave detailed feedback about a business. (Source: Team Research)
• ✅ There may be a delay between when a customer leaves a review and when it appears on the business page. (Source: Team Research)
• ✅ If reviews are not visible, the business may need to turn on the review section in the settings. (Source: Team Research)
• ✅ To get more Facebook reviews, businesses can share reviews on their website, encourage new customers to leave a review, and reach out to their social network. (Source: Team Research)

FAQs about Why Are My Facebook Reviews Not Showing Up?

Faqs about facebook reviews not showing up:, 1. why are my facebook reviews not showing up.

Answer: There could be a few reasons why your Facebook reviews are not appearing. Firstly, check if you have the reviews enabled in your page settings. Secondly, ensure that the reviews are set to be visible to the public, not just the reviewer’s Facebook friends. Additionally, there may be a delay between when the review is submitted and when it appears on your page.

2. How can I enable reviews on my Facebook business page?

Answer: To enable reviews on your Facebook business page, log into your Facebook account, go to the business page, click on “Settings,” then “Templates and Tabs.” From there, toggle the “Reviews” option to “On” to make the reviews section visible on your page.

3. Why are public reviews important for service-based small businesses?

Answer: Public reviews are crucial for service-based small businesses as they contribute to the overall rating of your page and are visible to potential customers. Positive reviews from genuine patrons can significantly enhance your brand reputation and attract new customers. Therefore, it’s important to emphasize to your customers the importance of leaving public reviews to maximize your online marketing efforts.

4. How can I encourage customers to leave public reviews on my Facebook page?

Answer: There are a few ways you can encourage customers to leave public reviews on your Facebook page. Firstly, you can share customer reviews on your website or social media channels, showcasing the positive feedback you’ve received. Secondly, you can directly ask new customers to leave a review after their experience with your business. Lastly, you can reach out to your social network and request their support in leaving reviews for your business.

5. Can negative reviews be detrimental to my business’s online reputation?

Answer: Negative reviews can potentially impact your business’s online reputation. However, it’s important to view negative reviews as an opportunity to address concerns and improve your services. Responding to negative reviews promptly and professionally can showcase your commitment to customer satisfaction. Additionally, a mix of positive and negative reviews adds authenticity to your page and allows for a more balanced assessment of your business.

6. How can brand reputation management benefit my business?

Answer: Brand reputation management is crucial for businesses as it helps establish trust and credibility among potential customers. Positive reviews, endorsements from friends and family, and high page ratings contribute to a positive brand image. By actively monitoring and responding to reviews, you can connect directly with customers, address any concerns, and promote your brand effectively on Facebook.

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Why can't I see my Facebook reviews?

Well, in part, because Facebook reviews are now recommendations If you’ve noticed that your business’s page reviews haven’t been visible lately, you aren’t alone. This can be an alarming problem for small businesses that rely on reviews to bring customers in. Facebook accounts for 19% of all customer reviews online, putting it right up there with Google as a review amplifier.

In a 2018 update, Facebook decided to begin changing its review system to recommendations. The aim was to allow business pages to appear when users would post asking for recommendations. While their intention of better serving users seemed like a noble one, it hasn’t exactly been a smooth transition for business owners.

So, if you’ve returned to your Facebook business page after a break, you may find things have changed. There are no more stars — customers simply answer the yes or no question “would you recommend this business?”

Is this thing on?

One of the most common Facebook FAQs ‘Why aren’t my reviews showing?’ The most common answer? Because they aren’t switched on! So, before getting started, you should make sure that you have your recommendations turned on. Just because you didn’t switch them off, doesn’t mean that it hasn’t happened. You will also need to make sure your business has claimed its Facebook page. All you have to do is to navigate to your Facebook business page. From here you will click on Page Settings> Templates and Tabs> and click to the right of the ‘Reviews’ tab, to toggle it on. Check out Facebook’s Help Centre for full instructions .

Claim it and name it

Claiming your Page for your business is done using the Facebook Business Manager , which allows you to either add an existing page to your business manager account or ask to access a page owned by another person. Your business must claim your Facebook page because this allows you to enable reviews.

• Go to the homepage and click on the gear icon to open the business manager’s settings.

Click ‘Accounts’, then ‘Pages’ and then ‘Add’. This is where you will be asked if you wish to choose between adding an existing page or claiming somebody else’s page. Either way, you will have to enter the page name or URL.

With your business page claimed and reviews turned on, you will be able to reap the rewards of one of the biggest review banks on the web.

The benefits of recommendations for small, locally-based businesses

In the world of modern business, the review is now king. Seeing as one in three Facebook users use the platform to ask for recommendations, it is important to make sure that you are on top of your review game. As a small to mid-sized and locally-based business, you are privy to some preferential treatment when it comes to Facebook’s review system. That’s right people, for once, things are geared up to suit local, brick-and-mortar businesses. Hurrah!

Between the ‘Nearby Places’ feature on the mobile app, the ability to see reviews from Facebook friends, brick and mortar businesses that rely on local customers stand to benefit hugely from getting good Facebook reviews.

The best strategy for getting reviews

With a good review strategy, businesses can gain more clout online, driving growth and brand awareness — but how do you encourage customers to give you reviews? The best way it turns out is to just ask them . How you do that is up to you. As it turns out, people love to give their opinion about services they have experienced. Asking a customer to leave a review as part of your company’s customer experience is not only valuable to you, it makes the customer feel acknowledged and appreciated. Don’t be afraid of a negative review either – it is an opportunity to learn, provide excellent customer service and show Facebook users (all 2.7 billion of them) what your business is about.

Making sure that your business is asking for and acknowledging feedback is the industry standard for local businesses in the modern world – especially on a platform like Facebook. Listening to what your customers have to say will bring you more customers.

Continue reading

Facebook Reviews are important to your business; here are the most common questions about Facebook Reviews and their answers

Facebook reviews not showing up

• Post author: Andy Bate
• Post published: April 29, 2022
• Post category: Blog / Facebook / Instagram / LinkedIn
• Post comments: 0 Comments

Recently, I’ve had many business clients contact me asking, ‘Becs, where have my Facebook reviews gone?’ or ‘why can’t I see Facebook reviews’, and tell me, ‘I think Facebook removed reviews’.

Facebook reviews are so important, aren’t they? I bet the last time you considered paying for a service or product online you headed straight to the reviews and took a moment to read through the Facebook recommendations, to make sure that you were investing in something worthwhile.

I’m the same – Facebook reviews (recommendations) are social proof, helping us determine if a company is reliable or not and it helps us make the right decision when parting with our money!

Therefore missing Facebook reviews are a big concern as we know that all potential customers will be on the lookout for them.

There are 3 reasons why your reviews may not be appearing on your Facebook business page:

 1. You’ve not enabled Facebook Reviews Tab:

• If you’ve not enabled the Review tab, then it won’t appear on your Facebook page. This means that no one can leave you a review or see any of the lovely reviews that you’ve been given.

This is a Facebook problem that’s very easy to rectify. And don’t worry if this feature has been accidentally switched off – your reviews won’t have gone anywhere.

• Head to your Facebook business page.
• Click on ‘Settings’ on the left-hand side of the screen.
• Find ‘Templates and Tabs’
• Make sure it is switched on – this shows as blue.

(If you have recently switched to the new Facebook experience your layout will be slightly different.)

And there you go; your Review tab will automatically appear again, and all your past reviews will be on show for all to see. And your happy customers can once again start leaving you amazing reviews!

2. The reviewee can see their review, but you can’t:

If ever you’ve had a customer say, ‘hey, did you get my review?’ and it just isn’t showing under your Review tab it’s highly likely that your customer hasn’t set their review to Public.

To write a review for a company you need to check that the ‘world’ icon appears next to it – this means that everyone can see it and it will appear on the company’s Facebook business page.

Here’s how to leave a review:

• Open up the company’s business page.
• Click on the Reviews tab.
• You’ll be asked to click to confirm that you recommend them.
• Write in your review when prompted.
• Under the ‘Sharing to’ drop down menu, make sure it says ‘public’.
• Your review will appear straight away.

Pass this information on to your customers to make sure that the reviews that they have written are public and not just available for their friends to see. If Facebook reviews are not set to public they do NOT count towards your review rating, therefore make sure to check with customers they are public.

If they’ve made a mistake and the review was set to “friends” only, don’t worry, it’s easy to edit. They just need to go on their profile click more, go to reviews and change the privacy setting of the review.

If they see the icon of two people next to the review – as shown in image below – then they need to click on the icon and change it to the Public (the world icon). The Facebook recommendation will then appear on your Facebook page and count towards your review rating.

3. There’s a glitch – Facebook reviews not working 2022

There will always be an instance where things just go wrong and your Facebook reviews disappear. Unfortunately, this is par for the course with Facebook, it is constantly changing and when a big change happens like the layout this is when Facebook glitches and errors often happen.

For example, a common glitch to affect Facebook recommendations when updating to a new layout is that your reviews will be there for all to see, but Facebook will state that you have 0 recommendations. What a contradiction!

For this example, let’s look at Paula from Taylor’s page. She’s got lots of amazing Facebook reviews, but as you can see, at first glance you might think that she doesn’t have any. It clearly says, ‘No recommendations yet’, but just look to the right of that message and there they are!

One piece of advice I would give is to always take a screenshot of your reviews just in case they do simply disappear into a black hole. If people delete their Facebook profile, those reviews will also disappear.

Reporting scam Facebook reviews

This next bit goes off on a slightly different tangent from the ‘Facebook reviews disappeared’ theme but it is a serious issue to keep a watchful eye on.

My Facebook page gets visited by many people wanting to pick up valuable social media tips, and my reviews get read a lot too. This is great news for me, but other people can take advantage of this and use this space to promote their own company – how very rude!

While you can’t remove these spam reviews, you can report them.

Facebook recommendations not showing 2022: How to report problems

Always report things that have gone wrong on your Facebook page or some activity on your page from another Facebook user that doesn’t seem right or fair.

The more people that report an issue, the more likely this social media giant is going to do something about it.

• Head to the drop-down box in your personal account.
• Click ‘Help and Support’ at the top right-hand corner of the screen
• Follow the prompts to report a problem.

Further reading

Head to my blog, 9 Ways To Grow Facebook Followers in 2022 and get motivated to get the most out of this amazing social media marketing tool.

What’s coming up?

For anyone who wants their Facebook business page to be a hub of activity, a place where people actively head to, an area where relationships strengthen, and an influential space that attracts new business you’ve come to the right place.

My online course, ‘ Creating and Management Successful Facebook Business Pages’ is for you. In bite-size, jargon free, modules you’ll learn how to grow your business without paying for advertising.

To enrol and to learn more about each module head to my website today.

  To view all of my upcoming workshops, head over to my website .

Bye for now,

Becs Bate Social Media Consultant, Social Media Executive

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15 Apr Why can’t I see all of my Facebook reviews?

Facebook has come a long way from the simple social site first launched back in 2004. What initially began as a website for college students fifteen years ago is now the largest social media platform in the world with over four billion users. It’s not surprising that forward-thinking companies quickly learned that Facebook could be used to promote their brand and connect directly with customers. Facebook soon realized that growth not only could come in the form of personal accounts, but also corporate, launching business pages in 2007.

Today, over 32% of Facebook users interact with brands on a regular basis [Sprout Social]. Once important facet of this interaction comes through the form of reviews. Business owners can choose to include a reviews section on their page, allowing customers to recommend a company that they support. Positive reviews are vital, and in a recent BrightLocal survey, it was discovered that 85% of people trust online reviews as much as their friends’ and families’ endorsements. Nearly 70% of customers are more likely to use a local business with positive reviews, and 40% of consumers said they would avoid local businesses that have negative reviews.

Assuming a company has reviews enabled on their page*, there should be no stopping customers from easily recommending and leaving comments about their favorite companies.  The overall number of reviews, both positive and negative determines a page’s rating. However, unless a review is left publicly, it will not show up on the company’s page. This can be a problem for service-based small businesses that rely heavily on reviews and word of mouth when trying to make a name for themselves in the local community.

Users should select “public” from the drop down box to ensure their review will be seen by both the business and other potential customers.

So what should a small business do when asking for testimonials on their Facebook page from loyal clients? When asking for a review, be sure to state that the review needs to be public. If not, the review will only be seen by the customer’s Facebook friends and any positive review that is made privately will not add to the page’s overall rating.

*Enable or disable a business page’s reviews in page settings under the “Templates and Tabs” button.

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Why my Facebook business page is not showing Ratings?

I have created my Facebook page a month ago, My clients want to give me reviews but they are not able to access the feature of ratings. So they all left me with recommendations. I received couple of recommendations but My page is still not showing any ratings at all to public. I can still see recommendations when I clicked in the review tab but General public still sees as 0 ratings.

It says you have not received enough recommendations to count your ratings. I have seen many pages that have only 1 recommendations but still showing ratings? But my page still says 0/5 ratings and 0 recommendations. I have double checked tons of times, All the reviews options and tabs from the settings are On and visible to public.

Why my followers are not able to see my ratings?

I am not able to contact Facebook admins as they have no such criteria. I have reported this as a problem many times but got no response.

• facebook-pages

2 Answers 2

I have been struggling with the same. On my FB page, I have more than 30 reviews, but it says 0 reviews 0 rating and I have been trying to contact FB help, without any luck. Would be happy if anyone has an answer here

I’m experiencing the same problem and Facebook are so far useless. I have been posting this message on public pages Facebook for Business, Facebook London and Facebook for Developers. So many people are going thru issues with Facebook and they are sending us around in circles.

Here is my message to Facebook:

I’m trying to get to the bottom of a problem on my business page on Facebook. Help centre and business suite - DO NOT OFFER A SOLUTION.

PLEASE LISTEN AND HELP YOUR CUSTOMERS AND ASSIST US!!!!

My recommendations rating is 0 when it was 5 out of 5 last week. My reviews/recommendations number is now 0 when it’s evident that I have 14 customer recommendations.

Can someone tell me why my rating has gone from 5 to 0 and my page shows 0 recommendations and I have 14?

PLEASE CAN FACEBOOK STOP SENDING US CUSTOMERS AROUND IN CIRCLES WITH A HELP CENTRE THAT DOESNT WORK AND OFFER HANDS ON TECHNICAL SUPPORT TO OUR ISSUES?

Not the answer you're looking for? Browse other questions tagged facebook facebook-pages or ask your own question .

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• Learn How to Get Reviews On Facebook

How to Get Reviews on Facebook: The Ultimate Guide to Earning Facebook Reviews

Reviews play a fundamental role in building trust with your audience and can ultimately influence their decision to buy. Since many people rely on Facebook for recommendations and reviews, you want to take advantage of this opportunity and help your business drive more leads to choose your company.

On this page, we’ll discuss how Facebook reviews impact businesses, how to enable reviews on your page, and how to get more reviews on your Facebook profile. If you need help managing your reviews, call us today at  888-601-5359  to speak with a strategist about our  review management services .

How Facebook reviews impact business

Facebook reviews impact your audience’s perception of your business.

The better the reviews you have, the more authentic and unbiased the perception people will have of your business.

And since people want to buy from companies they can trust, they use the opinions and experiences of others to help them determine who to buy from. Because of this, reviews have a lot of influence on purchasing behaviors.

If you want to make a positive impression on your audience, you must invest in obtaining and maintaining reviews on your profile.

Facebook reviews  matter to your business  because:

• 12x more is the amount customers trust online reviews over product descriptions
• 92% of consumers read online reviews to learn more about a business
• 80% of consumers say online reviews have changed their minds about purchase

And since Facebook has recommendation mechanics built into their platform, you’ll be getting both social mentions and authority every time someone makes a mention.

Why ratings became recommendations on Facebook

A major reason why Facebook implemented this change is the hope that the new format will encourage users on the social network to write about their experiences with more detail.

Customers can be more honest in their recommendations since they don’t have to worry about giving the “correct” rating for a company. You’ll get less spammy recommendations as well since people can’t leave a one-star rating out of malice.

Recommendations are better than star ratings because they have a wider range of word-of-mouth travel on social media than traditional star ratings.

Extensive reviews provide users with more authentic and meaningful information and provide businesses with higher chances of gaining more customers and building online trust.

Recommendation ratings are based on how many people recommend or don’t recommend a business’s page. Facebook also takes pasting ratings into account when deciding on your score.

Unfortunately, Facebook doesn’t provide any more additional information on what the actual formula for the rating is other than that  only public recommendations  count towards the score.

Tags and audience settings

When a person selects yes or no for a recommendation, they have the option of commenting on what they would recommend about the company for yes, or what the company could improve on for no.

They also have the option of choosing their audience: “Public,” “Friends,” “Friends of Friends,” “Only me,” or “Custom,” which lets you select lists and tag users as well as choose anyone to exclude.

Often, recommendations also allow the user to select tags that they can use to mark their experience with your business.

Negative recommendation:

Positive recommendation:

Facebook implemented this change in hopes that the new format will encourage users on the social network to write about their experiences with more detail.

More extensive reviews provide users with more authentic and meaningful information and helps businesses address issues better and build trust with their customers.

How to get the reviews tabs to show up on Facebook business pages

Your reviews tab should be on by default for most page templates, but if your Facebook review page is not showing, here’s what you can do:

• Go to your business page’s on Facebook
• Click on “Settings” in the top right corner of your page
• Go to the “Templates and Tabs” option in the left-hand column

From here, you can do two things:

Slide “Use default tabs” in the right-hand column to “On” Default tabs will make it so that your reviews tab is showing since your reviews are one of your default tabs.

You may not want to do that if you’ve made any changes to your tabs (such as switching a tab off or moving it around) since any changes you make to your tabs will automatically turn default tabs off.

If that’s the case, you can instead head down to your reviews tab and turn it on from there.

If the reviews tab doesn’t show at all in the right-hand column under the “Templates and Tabs” option, you may need to scroll to the bottom of the list and select “Add a Tab.” From there, find “Review” and select “Add Tab.”

How to monitor your Facebook reviews

Checking your Facebook reviews is a simple task, but an important one. It’s critical that you regularly monitor and respond to reviews, so your customers know that you actively listen to what they say about your business.

Once you have your reviews tab set up, you can check out the reviews you have from your company’s Facebook page by clicking on the “Reviews” tab in the left-hand navigation menu.

The reviews tab is where you can check your reviews and your recommendation rating. It’s also where users can head to make recommendations and respond to others.

How to report spammy or fake reviews on Facebook

Facebook lets you report false or spam recommendations that you may receive.

When you report a recommendation, you select a tag based on which  Facebook Community Standard  the review violates. Here are a few common reasons to review a review:

• REcommendation not relevant

If you need to report a recommendation, follow these steps:

• Head to the “Reviews” tab on your Facebook Business page
• Find the recommendation post you want to report
• Click the three dots in the top right corner of the post
• Select “Find Support or Report Recommendation”
• Choose the tag the unfair recommendation best fits
• Hit “Send”

5 ways to encourage more reviews on Facebook

Once you have your recommendations enabled on Facebook, you’ll want to start encouraging more reviews from your customers.

To get authentic reviews, follow the guidelines you’re subject to with your business, whether it’s local guidelines or Facebook’s guidelines. You want people to give their honest opinion of their experience with your business, so your approach to obtaining reviews is critical.

Here are six ways to encourage more reviews on Facebook:

1. Make the Facebook recommendation process simple

Also, make sure that the process to make reviews is as simple as possible. The easier it is for your customers to make reviews, the more likely they are to finish the process.

Any time you encourage reviews like with email follow-ups or handouts, be sure to include links to your Facebook reviews tab (which can be found in the same section you enabled reviews). Don’t forget to include directions that explain how to leave recommendations.

2. Use email follow-ups

Email follow-ups  are one of the best ways to ask your customers for recommendations on Facebook.

Whenever someone makes a purchase or uses your services, you can send them a follow-up email asking them how their experience went.

If you’re a service business, you want your customer’s experience to be fresh in their minds, so send the email as soon as possible.

With ecommerce businesses, you want to give people a chance to try out your products and see if they like them, so wait a few days before sending your email so they have the chance to try them out.

Don’t forget to provide a link to your company’s Facebook review tab so your customers have easy access to writing their testimonials.

3. Use clear CTAs

Don’t be afraid to ask for recommendations.

Your customers will understand that you want to know how their experience went and what you can do to make it better, so you can ask for reviews.

The best way to ask is by using recommendation specific  calls to action (CTAs)  in your content.

When businesses ask for reviews, they should be direct and honest about what they expect from their audience, so when creating content for the purpose of reviews, tell your customers that you’d appreciate a review.

You can use a CTA like “Share your experience with us!” to encourage people to review their experience.

Don’t forget to include a link to your Facebook page on your website. Your customers will have an easy way to provide meaningful feedback about how their experience went with your company.

Customers will be more likely to share their experience if they can find previous recommendations easily.

Additionally, there may be instances where your customers will leave feedback about their experience with your business in comments instead of reviews. These comments offer you a good opportunity to thank your customers and ask them to provide that information in a review for future customers’ reference.

4. Encourage check-ins

With the Facebook app, users can go to a brick-and-mortar store’s Facebook page and check-in when they visit in person.

If your business has a physical location, enabling check-ins on your Facebook page can help you gather reviews, so encourage visitors to check-in and post a photo of themselves at your location.

To enable check-ins:

• Click on “Edit Page Info” on the top-right side of your Page (next to “Settings”)
• Scroll down to the “Locations” section on the right-hand column
• Check the box that says “Has an Address”
• Type in the address of where you would like people to check-in
• Scroll below the map that shows up after typing in your location
• Check the box that says “Customers visit my business at my street address”

This last box enables both the map and your check-ins.

Here are some ways you can ask people to check-in when they visit your location:

• Place a sign near your door encouraging users to check in to show others their experiences in-store
• Add another sign near your register that also encourages check-ins
• Include a CTA to your receipts asking for a review of their experience with a check-in
• Place check-in CTAs on product labels and signs
• Run ads with in-store only coupons
• Install wall art or large art pieces that visitors want to take selfies with

These strategies encourage more people to check-in so they can review your business later.

5. Say thank you

Respond promptly to any reviews you get with a “thank you!” Responding to the recommendations you gather is one of the best methods in generating more reviews.

When you respond individually to recommendations, you have a conversation with your customers. You show that their experience matters to you and that you’re grateful for their recommendation. You’ll build relationships with your customers and show how much you value them as individuals.

When visitors to your Facebook page see these interactions, they’ll be encouraged to form relationships with your business and leave recommendations of their own.

Even when you get negative recommendations, thank the person for their input and apologize for anything that went wrong. Think about how you can implement their concerns and suggestions, and tell them what you plan to do to improve or resolve the situation.

WebFX is a Partner in Driving Results

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WebFX can help you manage your Facebook reviews

Managing your online reputation is a critical component of your business. From encouraging reviews to managing and responding to them, it takes work to build your online reputation. If you’re too busy running your business to focus on manging reviews, WebFX is here to help.

At WebFX, we offer  online review management  along with our full range of  digital marketing services . With over 28 years of experience, you can count on us to help you manage your business’s online reputation while you worry about taking care of your customers.

When you partner with us, you partner with someone you can trust. Don’t believe us? Check out our list of  over 1,100 client testimonials  and  recommendations  on Facebook.

Contact us online  or call us at  888-601-5359 . check out our free guide, “everything you should know about facebook advertising” to learn how WebFX can help you get and manage your Facebook online reviews!

Table of Contents

• How Facebook Reviews Impact Business
• Why Ratings Became Recommendations on Facebook
• Tags and Audience Settings
• How to Get the Reviews Tabs to Show Up on Facebook Business Pages
• How to Monitor Your Facebook Reviews
• How to Report Spammy or Fake Reviews on Facebook
• 5 Ways to Encourage More Reviews on Facebook
• 1. Make the Facebook Recommendation Process Simple
• 2. Use Email Follow-ups
• 3. Use Clear CTAs
• 4. Encourage Check-ins
• 5. Say Thank You
• WebFX Can Help You Manage Your Facebook Reviews

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How to Turn on Reviews on Facebook

Laura Nelson, VP of Marketing

• October 22, 2020

Facebook continues to be one of the most critical social media platforms for small businesses to tap into. Over 90 million small businesses using Facebook and 7 million leverage the platform for advertising. With these stats in mind, it doesn’t come as a surprise that companies continue to incorporate Facebook into their online reputation management efforts. 

One of the most popular features that a Facebook Business page offers is the option to enable and showcase customer reviews. This is especially critical as it is a factor consumers keep in mind before choosing to engage with a business. In fact, Facebook has an advantage over other social networks in this regard, with the platform influencing buying decisions 7 times more than its competitors. 

Because of the visibility and exposure that Facebook can provide for small and growing enterprises , if you haven’t already turned on your Facebook Business page’s review functionality, you certainly should now! 

After all, your customers trust online reviews just as much as they would a recommendation from a friend or family member.

How To Enable Reviews On Your Facebook Business Page

Enabling reviews on Facebook can help build your businesses SEO strategy, brand presence, and boost your profitability in the long run. 

Believe it or not, the process is a lot simpler than it sounds too! With five easy steps, you can turn on Facebook reviews. Here’s everything you need to know:

Step #1: Log in to your Facebook Business page

• Step #2: Click on the “Settings” tab

Step #3: Navigate to “Templates and Tabs”

• Step #4: Enable Reviews through the slider

Now, this step may seem pretty obvious but is required for you to access your Facebook Business page or utilize any of the functionalities Facebook offers you for businesses. 

You want to make sure you log in through the associated administrator account for your Facebook Business page. If you’re already logged into your personal Facebook account, it’s also easy to switch over to your Facebook page.

Step #2: Click on the “Settings” tab 

Once you’re logged in and have navigated over to your Facebook Business page, locate the “Settings” tab on the page’s top right corner.

This button will take you to the page required to manage all the nitty-gritty components associated with individual page settings and your Facebook business profile overall. 

And, yes! This includes the reviews section as well!

WANT MORE FACEBOOK REVIEWS?

Download our free guide to discover the best ways to get more reviews for your Facebook profile, fast!

A left menu will appear, showcasing various settings options for you to choose from. The option that is in bold indicates which settings page you are currently viewing (for example, in this case, the General page is now on display).

Select the fourth option from the left-hand side menu titled “Templates and Tabs.” This menu has to do with managing your business page’s components that are on display to your customers. 

Step #4: Enable Reviews Through the Slider

Go down to where it says Reviews, and select the slider off to the right and make sure it is set as seen in the photo below, highlighted blue and on!

Resources To Get More Facebook Reviews

You’ve turned on Facebook reviews for your business page, and customers can finally start dropping in those star ratings and positive reviews you deserve! 

But, as with most online marketing tactics, it doesn’t stop there. 

Turning on Facebook reviews is just the first step in a long journey to growing your reviews and reputation on Facebook. 

There are several strategies and resources you can equip yourself with to get more Facebook reviews over time. 

These include the following: 

Embed Facebook reviews widgets on your website

Positive Facebook reviews can also be showcased on your website or other social media platforms through widgets. Showing potential customers the star reviews you’ve gained is a method of social proof. 

Other customers who have shopped with you may also be more encouraged to drop in reviews if they see reviews. This is especially beneficial for small and local businesses, where mutual friends and family may be using the same service. 

Enabling the use of widgets will also make it easy for customers on other platforms to be redirected to your business profile on Facebook directly without having to do a manual Google search for your business name. 

Share Google reviews on Facebook

Suppose you already have an established business profile with several reviews on Google, but you’re just getting started on Facebook. In that case, you can “borrow” your Google My Business success and share it on Facebook’s platform. 

Pro-tip : tagging customers directly on Facebook, who have left positive reviews on your Google business listing, is also an innovative way to engage with them directly . They may even share the post on their profile, allowing your business to gain more visibility through their extended Facebook networks and linking back to your Google page as well, which provides further detail on how to reach you (ex: your phone number.)

Make Review Request Email & Social Media Campaigns

As mentioned in the previous point, email marketing and social media campaigns are a smart way to boost your brand image to both an existing pool of customers as well as new customers simultaneously. It’s crucial to engage with customers throughout their customer journey, and even more so after a sale or service is complete.

You want to ensure your customers are happy and content with the level of service you’ve provided, and if so, give feedback online.

Pro-tip: create Facebook review email/social templates that you can keep handy. This will save time, allowing you to easily shoot out review requests without getting hung up on the structure or the way you frame it. 

Of course, it’s best to customize the requests to write a review depending on your business’s nature and the customers you deal with, but it’s better to be prepared with a bag of tricks than to stress when the opportunity comes!

Facebook provides a multitude of value offerings for businesses that are willing to give it a try. Nothing should hold small business owners and business managers back from wanting to grow their business, especially when there are so many useful tools and platforms to leverage in today’s digital marketing platform. 

So, what are you waiting for? 

Set up that Facebook Business page and get those business reviews flowing !

You've enabled reviews on your Facebook page. Now what?

Discover the best ways to get more reviews for your Facebook profile, fast!

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How to get reviews on Facebook

Social media plays an important role in running your local business today. With almost 3 billion users , it’s no question that your potential customers are using Facebook. Every business should have an active Facebook business page to easily connect with potential customers.

Facebook is particularly crucial for local, service-based businesses. A Facebook business page lets you keep your customers up-to-date about your company, allows you to interact with them, and enables them to leave reviews and feedback. A Facebook business page also improves your SEO rankings, making you appear higher on search result pages.

There is no doubt that potential customers are using Facebook to search for your business. They’re looking at your profile and customer reviews and comparing you to your competitor to decide who to buy from. 

Let’s understand how Facebook reviews help your business and how you can promote your business on Facebook .

Free Guide: 10 Tips To Get More Customers From Facebook

How facebook reviews impact business.

Small businesses worldwide rely on Facebook and Google reviews as the new word-of-mouth. Positive reviews on Facebook will increase your chances of getting new customers because online reviews build trust. 

Your ideal customers are not only paying attention to your star rating but also reading the reviews left by customers and how you, as a business owner, respond. Even if you have a few poor reviews sprinkled in, a thoughtful response shows that you value their feedback and will take action to fix the situation.

84% of people trust online reviews just as much as personal recommendations. These positive reviews are testimonials for your business from real customers. Now that we know how much they matter, let’s look at the ins and outs of Facebook reviews.

How to enable reviews on your Facebook Business Page

If you search for a company on Facebook, you’ll see a star rating correlating to their business listing. You might wonder how they got that!

Once you have a Facebook Page set up for your company , you’ll want to ensure your page is configured to receive star ratings and reviews. Your reviews might be hidden, which means you’re missing out on the chance to snag some stellar comments!

How to enable reviews on your Facebook Business Page:

• Click “Settings” at the top of your Page
• Go to “Edit Page” in the left-hand column
• Scroll down to “Reviews”
• Click “Settings” next to the Reviews section
• Change the slider from OFF to ON
• “Save” changes

How to get the reviews tab to show up on your Facebook Page

After your Facebook page is capable of receiving reviews, you’ll want to make it as easy as possible for your audience to access the feature. Facebook allows Page Managers to customize their tabs on the left-hand side of the page, and you can make one of those tabs feature “Reviews” for easy access.

Here’s how to get the Reviews tab to show up on your Facebook Page:

• Click “Settings”
• Click “Edit Page”
• You will see a section titled Tabs

• There, choices for pre-picked tabs will show up
• Scroll down until you see “Add a Tab.” Click it.

You can now order your tabs as you’d like them to appear on your page. The more importance you place on getting reviews, the higher on the list you may want to put it. Just hover over the tab until your cursor becomes the little hand symbol, then click and drag the tab to the position you’d like.

How to ask for Facebook reviews

Once you’re set up to receive Facebook reviews, you can gently push your customers to leave their thoughts and recommendations. Customers often don’t realize how critical their reviews are to their favorite businesses. 

7 out of 10 customers will leave a review if asked to do so. That means all you need to do is ask, and you shall receive. If asking for Facebook reviews sounds uncomfortable, know you’re not alone. Many business owners have trouble with this part, but luckily, we have some ideas to help you.

• Use these email templates to ask for reviews
• Create automated follow-ups via text, email or direct mail
• Offer a coupon or voucher if people check in
• Require people to check in if they want to use your WiFi
• Give a free upgrade if people check in
• Promote a great review from Facebook on your website with a call-to-action
• Put up signs requesting reviews in the office waiting room
• Ask customers directly after you’ve provided a service they’re happy with
• Create a link to your review page so its easier for customers

Troubleshooting Facebook reviews

You may run into complications with your Facebook reviews. Maybe you’re getting bad reviews from someone who is not a customer, or the review isn’t truthful. You can report these reviews to Facebook for an independent review. Facebook will evaluate it and decide if the review will be removed. Learn more about removing negative reviews from your Facebook page.

How to respond to negative reviews

Responding to reviews is a critical part of your social media presence. Customers want to see your response to positive and negative reviews. Although, we can all admit that responding to negative reviews is the most difficult. 

When responding to negative reviews, acknowledge their concerns, commit to improving the situation, and then take the conversation offline. You can use a template like this: 

“Thank you for your review. Customer satisfaction is really important to us, and we’re sorry that we may have missed the mark. We’re working with our team to remedy the situation, and we will reach out to you with the next steps.” 

Responding to your reviews helps solidify your online reputation. Whether they are positive or negative reviews, thoughtful responses should be part of your social media marketing strategy.

How to turn off Facebook reviews

Before you turn off your Facebook reviews, consider the repercussions. Consumers often view a lack of reviews as a deterrent to hiring a company. So unless you’re in an extenuating circumstance, reviews should likely be left on.

However, if you do need to turn off your Facebook reviews, you can do so in your Facebook settings. Keep in mind that other review sites, like Google, will not let you turn off reviews.

Improve your social media reputation with Broadly

There are plenty of ways to let customers know you’d like to receive more Facebook reviews , and one of those ways is to express how helpful they are to your business’s success. Broadly can help you get more reviews and manage your online reputation across social media platforms from one platform. 

Transform your local business with revolutionary AI-powered software

Get more out of broadly., the marketing automation playbook for small businesses, affordable seo for small business: 10 budget-friendly strategies, 10 essential marketing tools for small business success, top 10 local business advertising strategies for success, the ultimate guide to digital marketing for small business: strategies, tools, and tips, the power of email marketing for small businesses, how to master social media marketing for small business growth, a beginner’s guide to creating websites for small businesses, the ultimate guide to choosing the best crm for small business, 10 tips & tricks for flawless automated local seo.

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Reviews not showing up from Facebook? Does FB filter reviews?

• Thread starter HoosierBuff
• Start date Jul 16, 2019

HoosierBuff

• Jul 16, 2019

Hi All, I'm having an issue where I am using a review generation tool, and when my client went to leave a review on FB, the review did not show up. Everyone is aware of the filters on Yelp and Google, but, does FB filter suspicious reviews? This is the first I have heard of it (though, honestly, I so rarely hear anyone concerned about FB reviews). What other reasons would cause the FB review not to show up?  

Could you private message me the link to reviews page/fb link .  

Cherie Dickey

Hey @HoosierBuff I'm not aware of a review filter for Facebook. Does this business have other reviews showing? It's possible that they have the ratings option turned off...  

• Jul 17, 2019

Hi, I don't know if it helps, but I noticed that sometimes Facebook reviews show up the next day. I don't know if it's just me or what. I'm talking about new reviews.  

I've never heard of Facebook filtering reviews. Was it just one review or did this happen multiple times?  

Eric Rohrback

When logged into the page, do you see the recommendation/review at all? Where does it appear?  

I think I'm on to something here: 1. I sent a review request via SMS 2. I clicked thru, and it asked me to login to FB (safari), but, I clicked on the option to go to the FB app 3. I logged in to the FB app, and interestingly, it offers the 1 to 5 star interface, not the recommendation that you see on the desktop 4. I left a review, it does not appear (however, when I did this same excercise yesterday and logged into safari, it did ask for a recommendation, and it did post my review). So, I'm wondering if this is an issue with the FB app.  

Sounds like it. I'll ask around and see what I can find out.  

mblumenthal

• Jul 18, 2019

It sounds to me that the review generation tool is deep linking to the old pre ratings URL. Try saving/updating your Facebook profile in the software and see if that helps. If it doesn’t reach out to your platform provider for a fix.  

mblumenthal said: It sounds to me that the review generation tool is deep linking to the old pre ratings URL. Try saving/updating your Facebook profile in the software and see if that helps. If it doesn’t reach out to your platform provider for a fix. Click to expand...

I have updated the URL, and maybe that will fix it. I will try (odd, because it worked fine for me, but, it did not work for my client). WEIRDER: the FB recommendations were coming through as FB visitor posts. . . which I totally thought was user error, but, I watched them do it, and it was not. I will post back when I hear if this worked.  

• Sep 8, 2021

Hi I am having the same issue. My recent client review is not showing up , though my client shared me the image what she wrote? Wrote couple of time to FB help but no response. Also the number of review count is less as shown next to review rating. Any help is appreciated.  

ARC said: Hi I am having the same issue. My recent client review is not showing up , though my client shared me the image what she wrote? Wrote couple of time to FB help but no response. Also the number of review count is less as shown next to review rating. Any help is appreciated. Click to expand...

• Dec 27, 2021

Hi there! My father had this issue with his business. I tried for a while to fix this to no avail BUT eventually found a simple fix!! This may not fix everyone's issue, but with the new update, reviews are defaulted to only be shared with "friends" of the reviewer. So we had to share a message with anyone that we asked to leave honest feedback with and asked them to change the audience from "friends" to "public" and this solved the issue!  

• Dec 29, 2021

zachm said: Hi there! My father had this issue with his business. I tried for a while to fix this to no avail BUT eventually found a simple fix!! This may not fix everyone's issue, but with the new update, reviews are defaulted to only be shared with "friends" of the reviewer. So we had to share a message with anyone that we asked to leave honest feedback with and asked them to change the audience from "friends" to "public" and this solved the issue! Click to expand...

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How to Respond to Negative Reviews on Facebook [With Examples]?

Positive reviews on Facebook help in building trust in your business and attract potential customers. In fact, 84% of consumers trust online reviews as much as a recommendation from a friend. Hence, encouraging your satisfied customers to leave reviews is important.

Reviews on social media help businesses and attract potential consumers. That’s why encouraging satisfied customers to leave positive reviews is so important. But let’s face it,

negative feedback is inevitable . The key is to know how to respond to a negative review on Facebook.

Negative reviews on Facebook can feel like a punch to the gut, but responding to them the right way can actually turn things around. In this blog, we’ll dive into best practices for handling those less-than-stellar reviews with professionalism.

Ready to transform negative feedback into positive outcomes? Let’s get started!

How to Respond to Negative Reviews on Facebook?

Here are the top best practices that will help you respond to bad reviews on Facebook effectively:

• Acknowledge the Issue and Respond Promptly
• Say Thank You
• Apologize for the Negative Experience
• Address the Bad Experience and Offer Resolution
• Take the Conversation Offline
• Do Not mention your Business Name
• Follow-up After the Issue Has Been Resolved

Step 1: Acknowledge the Issue and Respond Promptly

The first step for managing bad reviews on Facebook is to recognize the customer’s concern and show that their feedback, however negative, is still valued.

Understand their concern and give a quick review response. The faster your business can respond, the more attentive and concerned you will appear. Aim for hours, not days.

Step 2: Say Thank You

The correct way of responding to bad feedback on Facebook is by appreciating the time it takes the customers to write the review. Let your customer know that you appreciate their feedback and consider their experience seriously.

Step 3: Apologize for the Negative Experience

After acknowledging customer concerns and thanking them for their Facebook review, offer a quick apology and give a brief explanation of what went wrong.

Your response should be genuine and sincere, and you should let unhappy customers know that you regret the poor experience. However, you must avoid getting emotional or confrontational.

As you can see in the image here, how ‘Illicit Still’, acknowledged the issue and apologized to their customer for their negative experience.

Before we move ahead, here are a few sample response phrases that you can use:

• We’re truly sorry to hear about your experience. It sounds like we fell short this time, and we regret any inconvenience this caused.
• We apologize for the issues you encountered. Thank you for bringing this to our attention; we’re committed to making things right.
• We’re sorry for any disappointment. This isn’t the experience we strive to provide, and we appreciate your feedback to help us improve.

Step 4: Address the Bad Experience and Offer Resolution

After apologizing to the aggrieved customer, let the customer know that you are ready to make things right. You must enable continuous conversation to find the best solution. The solution might involve offering a refund, giving a discount, or finishing an incomplete service.

For example, if a customer leaves an online review about receiving poor service in a cafe, the response could be something like this:

We’re truly sorry to hear about your experience at our cafe, [Customer’s Name]. This isn’t the level of service we aim to provide, and we regret any inconvenience this caused. We appreciate you bringing this to our attention.

To make it right, we’d like to offer you a refund for your order and a 20% discount on your next visit. Additionally, we’ll make sure our staff is aware of this issue to prevent it from happening again. Please feel free to reach out to us directly so we can arrange the refund and discuss any further details. Thank you for your understanding and for giving us a chance to improve.

Not just address the negative issues. Do it efficiently with a review management application. Using a review management tool can assist you in tracking and responding to customer reviews for multiple locations and brands from a single dashboard.

The struggle is real, when it comes to review responses for multiple location and brands. But is there any easy way out?

SocialPilot Reviews is a perfect tool for you to manage your customer review responses. Its AI Review response helps by automatically generating appropriate responses to customer feedback in different tones such as formal, casual, etc. With AI Review Response capability, you can easily lift your review response game and save time in promptly responding to customer feedback.

Now, respond to as many customer reviews as you want to execute your reputation management like a pro!

Start Your 14-day Trial

Step 5: Take the Conversation Offline

Asking for more information in the comments can lead to potential confrontation. Instead, invite the customer to discuss the issue privately—via message, phone, or in person.

If you need more details, request them with the intention of moving the conversation offline. This allows for a thorough investigation while keeping the specifics of a negative experience private. It’s also an effective customer experience management tactic.

You can use a phrase like this:

• Your feedback is important to us. Please contact us at (your contact information) if you have any additional comments or suggestions.
• Your business is very important to us. If you have any further feedback, please feel free to contact us at (your contact information).

Step 6: Do Not Mention You Business Name

When you are out to handle negative Facebook reviews, keep in mind that you need to avoid using your business name in your response , or bad reviews may appear in search results.

So, as a best practice, avoid stating your business name in response to negative online reviews.

Step 7: Follow- up After the Issue has Been Resolved

After you have responded to the customer’s issues and provided them with a solution to their issue, your work does not end here.

Keep in touch with your customers through email, text messages, or phone calls and ask if they feel the issue has been resolved and if they’d be willing to update their negative comments. If their issue isn’t fully resolved, take another look and work on a lasting solution.

Examples of Responding to Bad Facebook Reviews

Here are a few examples that you can use as a review response whenever you receive negative feedback on Facebook.

Example 1: Bad Review for Poor Experience at a Cafe

I had a terrible experience at your cafe today. The service was incredibly slow, and my order was wrong when it finally arrived.

Hi, [Customer’s Name]! Thank you for taking the time to share your feedback. We’re truly sorry to hear about the slow service and incorrect order you experienced. This is not the standard we strive for. To make it right, we’d like to offer you a refund for your order and a 20% discount on your next visit. We’ll also address this issue with our staff to ensure it doesn’t happen again. Please feel free to reach out to us directly so we can arrange the refund. Thank you for your understanding and for giving us a chance to improve.

Example 2: Bad Review for Poor Product Experience

I bought a blender from your store, and it stopped working after just one use. Very disappointed!

Hi, [Customer’s Name]! We’re very sorry to hear that your blender stopped working after one use. This is certainly not the quality we aim to provide. Please contact our customer service team at [contact information] so we can arrange a replacement or a full refund. We appreciate your feedback and will look into this issue to ensure it doesn’t happen again.

Example 3: Bad Review for Poor Experience of Patient Care at a Hospital

I was very unhappy with the care my mother received at your hospital. The staff was inattentive, and we felt neglected.

Hi, [Customer’s Name]. We are deeply sorry to hear about your mother’s experience at our hospital. This is certainly not the level of care we strive to provide. We would like to discuss this matter further and see how we can make things right. Please contact our patient relations team at [contact information] so we can investigate the issue thoroughly. Thank you for bringing this to our attention.

Example 4: Bad Review for Rude Behavior of a Sales Executive in a Store

The sales executive I dealt with was extremely rude and unhelpful. Very disappointing service.

Hi, [Customer’s Name]. We’re very sorry to hear about your experience with our sales executive. This behavior is unacceptable and not reflective of our service standards. We’d like to address this matter internally and make it right. Please reach out to us at [contact information] so we can discuss this further and offer a resolution. Thank you for your feedback.

Example 5: Bad Review Due to Poor Experience of Carpet Cleaning Service

The carpet cleaning service was subpar. There were still stains left after the cleaning, and it didn’t seem thorough.

Hi, [Customer’s Name]. Thank you for your review. We’re sorry to hear that our carpet cleaning service didn’t meet your expectations. We’d like to offer a follow-up cleaning at no additional cost to ensure the job is done right. Please contact us at [contact information] to schedule the follow-up service. We appreciate your feedback and the opportunity to improve.

Example 6: Bad Review Due to Poor Experience of Costly Quote Shared by a Landscaping Agency

I received a quote for landscaping services that was outrageously expensive. I feel like I’m being overcharged.

Hi, [Customer’s Name]. We appreciate your feedback and are sorry to hear that you found our quote too expensive. Our pricing reflects the high quality of materials and expert labor we provide. However, we’d be happy to discuss your needs further and see if there’s a way to adjust the quote to better fit your budget. Please reach out to us at [contact information] to discuss this in detail. Thank you for your input.

Why Should You Respond to Negative Feedback on Facebook?

Absolutely! Responding to negative reviews on Facebook is important for maintaining a good online reputation and building trust with potential customers.

Here are some important reasons behind responding to negative Facebook reviews:

• Improved Business Ratings: Responding to negative reviews shows your commitment to customer satisfaction, which can lead to improved business ratings. A Harvard Business Review study found that addressing online feedback positively impacts overall ratings.
• Enhanced Trustworthiness and Empathy: Replying to negative reviews demonstrates your empathy and dedication to resolving issues, which enhances potential customers’ perception of your brand’s trustworthiness.
• Customer Retention: If you manage your negative reviews well enough, you can satisfy your unhappy consumers and retain them. With the help ofBy showing that you care about their experience and are willing to make things right, you increase the chances of retaining their business.
• Attract Future Customers: Future customers often look at how businesses handle negative reviews. A professional response can earn their trust and show that you value all customer feedback.

Responding to negative Facebook reviews is a crucial part of maintaining a positive online reputation and building trust with your customers. By acknowledging issues, thanking customers for their feedback, apologizing sincerely, offering resolutions, and engaging professionally, you demonstrate your commitment to excellent customer service.

This approach not only helps in retaining unhappy customers but also attracts potential ones by showcasing your dedication to improvement. Embrace these best practices to turn negative feedback into opportunities for growth and better customer relations.

Frequently Asked Questions

Can you get a bad review removed from Facebook?

As a business owner, you can't directly delete a review left by consumers on your Facebook page. However, you can report a review if you think it violates the community standards of Facebook.

To do this:

• Click on the three dots (…) on the review
• Select “Find Support or Report Review”
• Follow the prompts to report inappropriate content.
• Facebook will then review the report and take appropriate action if the review breaches its guidelines.

Why are Facebook Reviews important?

Here is why Facebook reviews are so important:

• Facebook review can be seen by the reviewer’s entire network
• It can help you build a positive brand presence
• Facebook has 2.2 billion active monthly users
• Consumers turn to social media for information.

This is why it is important to gathering more Facebook reviews is so important. Also, responding to both positive and negative reviews on Facebook is critical for your online brand reputation.

How do I write reviews on Facebook?

Customers can leave reviews directly on your Facebook page. Here are quick steps to guide on how to leave a review on Facebook:

• Log into Facebook
• Go to the page of the business you want to review
• Go ahead and click the “Reviews” tab in the left-hand corner
• Now click “Yes” or “No” when prompted at the bottom of the page under “Do you recommend (Business name)?”
• Write a recommendation of up to 25 characters
• Add tags and photos
• You are done. Go ahead and post the recommendation.

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At the University of Florida, we view tenure as an essential source of support and protection for our professors as they pursue their science and scholarship. We’re confident that our new post-tenure review system will strengthen tenure, not weaken it, as some critics have charged.

My support for tenure is personal — because my own academic career was once saved by tenure. The year was 1996. I was a professor of soil science and associate dean at the University of Maryland, involved in a dispute involving protections for campus water quality. My view was opposite the university’s president.

One morning, a reporter from The Washington Post called me to ask if it was true that I disagreed with the president on this issue. Could I share my thoughts?

I was young, inexperienced and on emotional tenterhooks due to the death of a beloved dog the night before. I told the reporter that the president was wrong, and my words were blunt and inappropriate. The reporter promptly called the president, and the president promptly called me and fired me. Except he couldn’t — because I was tenured. I served 24 wonderful years at Maryland.

Tenure is many important things.

Tenure is a must-have way to protect professors from political or other retribution for their work or words in their professional capacity, just as it protected me.

Tenure is a crucial tool to support faculty in taking big risks that sometimes fail, because taking big risks and failing can be necessary to achieve great things. And it’s a visionary way of supporting professors who have controversial approaches, because sometimes the contrarians get it right.

It’s also important to say clearly what tenure is not. Tenure is not a license to do nothing, which brings me back to UF’s new system of post-tenure review.

Working with deans, department chairs and members of departmental tenure and promotion faculty committees, and in consultation with faculty through the UF Faculty Senate, we instituted our system this year after post-tenure review was mandated by the Florida Legislature.

Of 226 faculty we reviewed, 89 exceeded expectations, 99 met expectations, 33 did not meet expectations and five were deemed unsatisfactory and fired. An additional 31 resigned, retired or were reassigned and were not reviewed.

We celebrated the 89 faculty who exceeded expectations by earmarking a $10,000 bonus for each of them. The University of Florida is proud to have such great faculty — and we will support the many faculty who met expectations in reaching even higher.

The 33 faculty who did not meet expectations were placed on Performance Improvement Plans. We want to give these faculty every opportunity to improve, meet and exceed expectations. We want them to succeed.

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This isn’t political. We didn’t fire anyone because they tried and failed to do great things, or because they had controversial ideas. The criticism has focused on the process, not the results.

Ultimately, tenure is a social contract between those who create new knowledge and those who receive it.

Tenure only works when faculty embrace big risk or wrestle with tough ideas. It works only when taxpayers receive the benefits of their scholarship through knowledge and innovation. And it only works when students receive the benefits of excellent teaching and mentoring — and when fellow faculty benefit from having hardworking, productive colleagues.

By ensuring that tenure lives up to these expectations at UF, we are not only supporting tenure, but we are also arming it against attacks that it is an indefensible “job for life.”

In this era of declining public trust in — and increasing attacks on — higher education, UF’s post-tenure review will shore up tenure, not threaten or dismantle it. What’s more, by demonstrating that we take tenure seriously, we signal to great faculty everywhere that if they come to UF, they’ll have hardworking, excellent colleagues who are rewarded for their performance.

I never did get along with that University of Maryland president. But I kept my job, and my time at Maryland became the first leg of a fruitful and fulfilling 40-year-plus academic career.

We want to preserve that same opportunity for generations of great faculty at UF. We want to hold ourselves to high standards. We want to foster a community of big ideas and audacious doers. Post-tenure review will help us do so by protecting taxpayers, students and, most important, our many hardworking and talented faculty.

Scott Angle is the provost of the University of Florida.

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A special guest at the DNC? These wrong answers (only) were far more entertaining

A last-minute schedule change at the Democratic National Convention led to a frenzy of online speculation of who could be a special guest performance.

Many guesses centered on top celebrities like Taylor Swift or Beyoncé. The convention, taking place in Chicago since Monday , already had featured John Legend , Stevie Wonder and Oprah Winfrey .

Those popular guesses were wrong, though: Thursday night's special guests included Pink , The Chicks and The Pack Drumline .  

But as the audience waited for Vice President Kamala Harris to deliver her nomination acceptance speech, the internet had some more creative ideas.

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A representative for Beyoncé says the singer will not attend the 2024 #DNC . “Beyoncé was never scheduled to be there,” the Grammy-winning star tells THR. “The report of a performance is untrue” https://t.co/87ieSfYwJV pic.twitter.com/ArqwZ0tHUp — The Hollywood Reporter (@THR) August 23, 2024

Here are some (very) wrong answers on who the guest was:

DNC live updates: Gabby Giffords addresses Democrats; Kamala Harris to take the stage

Mitt Romney

The Republican senator from Utah has been an outspoken critic of former President Donald Trump .

In a post on X Thursday , he dispelled rumors that he was the special guest.

"Contrary to fake news posts, I am not the surprise guest at the DNC tonight. My guess is that it will be Beyoncé or Taylor Swift. So disappointing, I know!"

George W. Bush

The Republican 43rd president of the United States had been floated as a potential guest. But Bush largely stays out of the public discourse on politics these days . He did not appear at the Republican National Convention either.

Also, he has a long, sour history with The Chicks, who performed the national anthem on Thursday.

My expectations are so high that I will be impressed by nothing less than Beyoncé singing Crazy in Love with George W Bush doing the Jay-Z parts — Tony (@realtonysm1th) August 22, 2024

Australian breakdancer Raygun

Rachael Gunn , known by her competition name  Raygun , went viral during the 2024 Paris Olympics.

The DNC secret special guest pic.twitter.com/emTzS31LQW — James Longman (@JamesAALongman) August 22, 2024

Tom Holland re-creating 'Umbrella' lip-sync

In 2017, Spider-Man actor Tom Holland performed Rihanna's "Umbrella" on MTV's "Lip Sync Battle."

and when the DNC surprise guest is Tom Holland and he repeats the best performance of our lifetime then what pic.twitter.com/lBR2vCiGsH — pamela 🎡✨ (@tisthepamseason) August 23, 2024

Dolly Parton, Simone Biles and a lone, screeching eagle

The only way to outdo Beyoncé or Taylor Swift is Beyoncé AND Taylor Swift ... and then some.

Beyonce walks in, a capella. Taylor Swift brings in harmony. After a verse, a quiet guitar joins in and Dolly Parton arrives. As the live band brings it to a peak, Simone Biles flips across the stage. A lone eagle soars across the audience, screeching. — Fayelle Ewuakye🍁❄️🍂🎉⭐️ (@FayelleEwuakye) August 22, 2024

How to watch and stream the 2024 DNC

The convention will  air live on its website , from the United Center in Chicago between 6:15 p.m. and 11 p.m. Eastern (5:15 p.m. to 10 p.m Central) on Monday, and 7 p.m to 11 p.m. Eastern (6 p.m. to 10 p.m. Central) the other days.

USA TODAY will provide livestream coverage on YouTube  each night of the DNC, Monday through Thursday.

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The US just showed it can stealthily sink an 820-foot ship with a low-cost bomb, and China is scrambling to say it's not impressed

• The US sank a decommissioned ship in the Pacific using a low-cost bomb from a B-2 stealth bomber.
• The USS Tarawa, a 39,000-ton amphibious assault ship, was sunk on July 19.
• China criticized the exercise, calling it a show of power and questioning its effectiveness.

As part of the 2024 Exercise Rim of the Pacific, the US managed to sink the decommissioned USS Tarawa on July 19.

The ship, an amphibious assault ship that weighed 39,000 tons and was the size of an aircraft carrier, was in service from 1976 to 2009.

In a first, the bomb was dropped from a US Air Force B-2 stealth bomber , one of the most sophisticated and lethal aircraft in the US military's arsenal.

As part of the live-fire sinking exercise, dubbed SINKEX, the USS Tarawa was sunk more than 50 nautical miles off the northern coast of Hawaii's Kauai island, the US Navy 3rd Fleet said in a press release on July 23 .

"This capability is an answer to an urgent need to quickly neutralize maritime threats over massive expanses of ocean around the world at minimal costs," the press release said.

American, South Korean, Dutch, Australian, and Malaysian forces participated in SINKEX this year.

China is scrambling to say that the US's sinking exercise was insignificant

Although the US Navy did not mention that the exercise was targeted at China, the Asian country was quick to take offense.

The Global Times, a state-aligned Chinese news outlet, said in a commentary on Saturday that the exercise "is clearly aimed at China."

It said that China was "the only country deemed as 'enemy' by the US that operates a 40,000-ton amphibious assault ship in the Asia-Pacific region."

The Global Times slammed the exercise, saying it was a "big show" by the US to "prove its power."

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It also called into question how effective the operation was.

"The USS Tarawa is an amphibious assault ship that served in the US from 1976 to 2009," the outlet said. "Such an outdated ship cannot be compared with modern military equipment."

The SINKEX operation comes as China's navy fleet grows and poses a threat to the South China region.

China has overtaken the US Navy in fleet size. According to the Pentagon's 2023  China Military Power Report , its fleet has about 370 vessels. By contrast, the US fleet is down to just under 300 ships.

Representatives for the US Navy did not immediately respond to requests for comment sent outside regular business hours.

Watch: What it's like on board a US aircraft carrier fighting Houthis in the Red Sea

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