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PLM Consultant Resume Samples, Examples & Tips

• Resume Format
• February 21, 2024

PLM Consultant Resume – A PLM (Product Lifecycle Management) consultant plays a crucial role in helping organizations streamline their product development processes and improve overall efficiency. With expertise in implementing and managing PLM systems, these professionals are in high demand in industries such as manufacturing, engineering, and retail. However, landing a job as a PLM consultant requires a well-crafted resume that highlights the candidate’s skills, experience, and achievements.

In this blog post, we will discuss the key elements that should be included in a PLM consultant resume to make it stand out from the competition. From showcasing relevant certifications and technical skills to highlighting successful project implementations, we will provide valuable tips and insights to help aspiring PLM consultants create a compelling resume that catches the attention of hiring managers.

PLM Consultant Resume Samples

[Your Name] [Your Address] [City, State, Zip Code] [Your Email Address] [Your Phone Number]

Dynamic and results-driven PLM Consultant with a proven track record of implementing PLM solutions and optimizing product lifecycle processes. Skilled in client consulting, project management, and change management. Seeking a challenging position to leverage my expertise and contribute to the success of PLM initiatives.

Professional Experience:

PLM Consultant | [Consulting Firm Name], [Location] | [Dates of Employment]

• Implemented and configured PLM software solutions (e.g., Siemens Teamcenter, Dassault Systèmes ENOVIA, PTC Windchill) to meet client requirements and streamline product development processes.
• Conducted needs assessments and process analyses to identify opportunities for process improvement and system optimization.
• Provided consulting services to clients on PLM strategy, system architecture, data migration, and integration with other enterprise systems.
• Led PLM implementation projects, managing project timelines, budgets, and resources to ensure successful delivery.
• Provided training and support to client teams on PLM software functionality, best practices, and change management strategies.
• Collaborated with cross-functional teams, including engineering, manufacturing, and supply chain, to align PLM systems with business objectives and improve collaboration.

[Bachelor’s Degree in Engineering, Computer Science, or related field] [University Name], [Location] [Year of Graduation]

• PLM Software Implementation
• Process Optimization
• Client Consulting
• Project Management
• Change Management
• Data Migration
• Integration
• Training and Development
• Communication Skills
• Problem-Solving

Certifications:

• PLM Software Certification (e.g., Siemens Teamcenter Certified Professional, Dassault Systèmes ENOVIA Certified Specialist)
• Project Management Professional (PMP) Certification (optional)
• Change Management Certification (optional)

Achievements:

• Successfully implemented PLM solutions for [number] clients, resulting in improved product development processes and increased efficiency.
• Received recognition for excellence in client consulting and project management.

References:

Available upon request.

PLM Consultant Resume Description Examples

Experienced PLM consultant with a strong background in implementing and optimizing PLM systems for various industries. Skilled in gathering requirements, designing solutions, and leading cross-functional teams to successful project completion. Proficient in PLM software such as Teamcenter, Windchill, and Enovia.

Results-driven PLM consultant with a proven track record of delivering successful PLM implementations. Expertise in analyzing business processes, identifying areas for improvement, and designing and implementing PLM solutions to streamline operations and increase efficiency. Strong communication and leadership skills to effectively collaborate with stakeholders at all levels.

Detail-oriented PLM consultant with a deep understanding of product lifecycle management principles and best practices. Proficient in PLM software configuration, customization, and integration. Skilled in conducting system assessments, identifying gaps, and developing strategies to optimize PLM processes. Strong problem-solving and analytical skills to troubleshoot and resolve issues.

Highly skilled PLM consultant with extensive experience in leading PLM projects from inception to completion. Expertise in conducting business process analysis, defining requirements, and developing PLM strategies aligned with organizational goals. Proficient in PLM software administration, data migration, and user training. Strong project management skills to ensure on-time and within-budget delivery.

Dynamic PLM consultant with a passion for driving digital transformation through PLM solutions. Proven ability to assess business needs, develop PLM roadmaps, and implement innovative solutions to enhance collaboration, data management, and product development processes. Skilled in change management and user adoption to ensure successful PLM system implementation and utilization.

PLM Consultant Resume Objective

Highly skilled PLM Consultant with 5+ years of experience seeking a challenging position in a dynamic organization where I can utilize my expertise in PLM implementation, configuration, and customization to drive business growth and improve operational efficiency.

Results-driven PLM Consultant with a proven track record of successfully implementing PLM solutions for global organizations. Seeking a position where I can leverage my strong analytical and problem-solving skills to optimize business processes and enhance collaboration across cross-functional teams.

Experienced PLM Consultant with a deep understanding of product lifecycle management principles and best practices. Seeking a challenging role where I can apply my expertise in PLM strategy development, data management, and change management to help organizations streamline their product development processes and achieve their business goals.

Dynamic and innovative PLM Consultant with a passion for driving digital transformation in manufacturing industries. Seeking a position where I can leverage my strong technical skills and industry knowledge to help organizations adopt and optimize PLM solutions, resulting in improved product quality, reduced time-to-market, and increased customer satisfaction.

Detail-oriented PLM Consultant with a strong background in project management and business process optimization. Seeking a position where I can utilize my expertise in PLM system integration, data migration, and user training to help organizations maximize the value of their PLM investments and achieve operational excellence.

PLM Consultant Resume Summary Statement

• Results-driven PLM consultant with over 5 years of experience in implementing and optimizing PLM systems for global manufacturing companies. Skilled in gathering requirements, designing solutions, and leading cross-functional teams to deliver successful PLM projects. Proven track record of improving product development processes, reducing time to market, and increasing operational efficiency.
• Highly experienced PLM consultant with a strong background in product lifecycle management and business process optimization. Proficient in analyzing complex business requirements, identifying gaps, and recommending best practices to streamline PLM processes. Excellent communication and leadership skills, with a demonstrated ability to collaborate with stakeholders at all levels of the organization.
• Dynamic PLM consultant with a deep understanding of industry standards and best practices in product data management. Expertise in configuring and customizing PLM software to meet specific business needs, ensuring seamless integration with other enterprise systems. Skilled in training end-users and providing ongoing support to maximize the value of PLM investments.
• Seasoned PLM consultant with a proven ability to drive digital transformation initiatives and deliver tangible business outcomes. Extensive knowledge of PLM methodologies, tools, and technologies, including CAD integration, BOM management, and change management. Strong analytical and problem-solving skills, with a passion for continuous improvement and innovation.
• Results-oriented PLM consultant with a track record of successfully implementing PLM solutions for diverse industries, including aerospace, automotive, and consumer goods. Skilled in conducting business process assessments, developing roadmaps, and managing project timelines and budgets. Excellent interpersonal skills, with a proven ability to build strong relationships with clients and stakeholders.

How to Present Skills in PLM Consultant Resume

When presenting skills in a PLM consultant resume, it is important to highlight both technical and soft skills that are relevant to the role. Here are some tips on how to effectively present your skills:

• Create a skills section: Start your resume by creating a dedicated section for your skills. This will allow the hiring manager to quickly identify your areas of expertise.
• Tailor your skills to the job description: Review the job description and identify the key skills and qualifications the employer is looking for. Make sure to include these skills in your resume, as well as any additional skills that are relevant to the role.
• Include technical skills : PLM consultants require a strong technical background. List the specific PLM software and tools you are proficient in, such as Teamcenter, Windchill, or Enovia. Include any certifications or training you have received in these areas.
• Highlight industry knowledge : PLM consultants often work in specific industries, such as manufacturing, automotive, or aerospace. Highlight any industry-specific knowledge or experience you have, such as understanding industry regulations or best practices.
• Showcase problem-solving skills: PLM consultants are problem solvers, so it is important to highlight your ability to analyze complex issues and develop effective solutions. Include examples of projects or initiatives where you successfully resolved challenges or improved processes.
• Demonstrate communication skills: PLM consultants often work with cross-functional teams and stakeholders. Showcase your ability to effectively communicate complex ideas and technical concepts to both technical and non-technical audiences.
• Emphasize teamwork and collaboration: PLM consultants often work in collaborative environments, so it is important to highlight your ability to work well in teams. Include examples of successful team projects or initiatives you have been a part of.
• Include soft skills: In addition to technical skills, PLM consultants require a range of soft skills, such as problem-solving, critical thinking, attention to detail, and time management. Include these skills in your resume and provide examples of how you have demonstrated them in previous roles.
• Quantify your achievements : Whenever possible, quantify your achievements to demonstrate the impact of your skills. For example, if you implemented a new PLM system that resulted in cost savings or improved efficiency, include specific metrics or percentages to highlight the success.
• Keep it concise: While it is important to showcase your skills, make sure to keep your resume concise and focused. Only include skills that are relevant to the role and avoid listing too many skills that may not be directly applicable.

By following these tips, you can effectively present your skills in a PLM consultant resume and increase your chances of landing an interview.

How to Add Experience in PLM Consultant Resume

When adding experience in a PLM ( Product Lifecycle Management) consultant resume, it is important to highlight relevant skills and accomplishments that demonstrate your expertise in this field. Here are some steps to help you effectively showcase your experience:

• Start with a Strong Summary : Begin your resume with a concise summary that highlights your experience as a PLM consultant. Mention the number of years you have worked in this role, your areas of expertise, and any notable achievements.
• Job Title: Clearly state your job title, such as “PLM Consultant” or “Senior PLM Analyst.”
• Company Name and Location: Provide the name of the company you worked for and its location.
• Dates of Employment: Mention the durati on of your employment, including the month and year you started and ended each position.
• Key Responsibilities: Describe your main responsibilities and tasks as a PLM consultant. Focus on how you contributed to the successful implementation and management of PLM systems, as well as any process improvements or cost savings you achieved.
• Achievements : Highlight any notable achievements or successful projects you completed. For example, mention if you led a team in implementing a PLM system, improved efficiency through process optimization, or successfully resolved complex technical issues.
• Emphasize Technical Skills: PLM consultants require a strong technical skill set. Create a separate section to list your technical skills, including proficiency in PLM software (such as Teamcenter, Windchill, or Enovia), programming languages, database management, and any other relevant tools or technologies.
• Include Certifications and Training: If you have obtained any certifications or completed training programs related to PLM, mention them in a separate section. This demonstrates your commitment to professional development and enhances your credibility as a PLM consultant.
• Showcase Industry Knowledge: PLM consultants often work in specific industries, such as manufacturing, aerospace, or automotive. If you have experience in a particular industry, highlight it in your resume. Mention any industry-specific knowledge or expertise you possess, as well as any projects or initiatives you have worked on within that industry.
• Quantify your Achievements: Whenever possible, quantify your achievements to provide tangible evidence of your impact. For example, mention the percentage increase in efficiency or cost savings achieved through your PLM implementations or process improvements.
• Tailor your Resume to the Job Description: Customize your resume for each job application by aligning your experience with the specific requirements mentioned in the job description. Highlight the skills and experiences that are most relevant to the position you are applying for.

Remember to keep your resume concise and easy to read. Use bullet points to present information in a clear and organized manner. Proofread your resume carefully to ensure it is free from any errors or typos.

How to Write Education Section in PLM Consultant Resume

When writing the education section in a PLM (Product Lifecycle Management) consultant resume, it is important to highlight your relevant educational background and any certifications or training that are relevant to the role. Here are some tips on how to write an effective education section:

• Start with your highest level of education: Begin by listing your highest level of education, such as a bachelor’s or master’s degree. Include the name of the institution, the degree earned, and the year of graduation.

Example: Bachelor of Science in Industrial Engineering, XYZ University, 2015

• Include any relevant certifications or training: If you have obtained any certifications or completed training programs that are relevant to PLM consulting, include them in this section. This can demonstrate your commitment to professional development and your expertise in the field.

Example: Certified PLM Consultant, XYZ Certification Program, 2017

• Highlight relevant coursework or projects: If you have taken any coursework or completed projects that are directly related to PLM consulting, mention them in this section. This can help showcase your knowledge and skills in the field.

Example: Coursework: Product Lifecycle Management, Supply Chain Management, Project Management

• Mention any academic achievements or honors: If you have received any academic achievements or honors during your education, such as being on the Dean’s List or receiving scholarships, include them in this section. This can help demonstrate your dedication and excellence in your studies.

Example: Dean’s List, XYZ University, 2014-2015

• Keep it concise and relevant : While it is important to provide enough information about your education, make sure to keep it concise and relevant. Focus on the qualifications that are most important for a PLM consultant role and avoid including irrelevant details.

Example: – Master of Business Administration, XYZ University, 2018 – Certified PLM Consultant, XYZ Certification Program, 2017 – Coursework: Product Lifecycle Management, Supply Chain Management, Project Management

Remember to tailor your education section to the specific requirements of the PLM consultant role you are applying for. By highlighting your relevant educational background and certifications, you can increase your chances of standing out as a qualified candidate.

PLM Consultant Resume – Achievements Examples

Successfully implemented a PLM system for a global manufacturing company, resulting in a 20% increase in efficiency and a 15% reduction in time-to-market for new products.

Led a team of consultants in the development and deployment of a PLM solution for a major automotive manufacturer, resulting in a 30% reduction in product development costs and a 25% increase in product quality.

Developed and implemented a PLM strategy for a medical device company, resulting in a 40% reduction in product development cycle time and a 20% increase in customer satisfaction.

Streamlined the change management process for a consumer goods company, resulting in a 50% reduction in change request cycle time and a 10% increase in overall productivity.

Led the integration of a PLM system with existing ERP and CRM systems for a pharmaceutical company, resulting in improved data accuracy and a 15% reduction in order processing time.

Developed and delivered PLM training programs for end-users, resulting in increased user adoption and a 20% reduction in support requests.

Implemented a PLM system for a defense contractor, resulting in improved collaboration between engineering teams and a 10% reduction in design errors.

Led the upgrade of a legacy PLM system to a cloud-based solution for a technology company, resulting in improved scalability and a 25% reduction in IT infrastructure costs.

Developed and implemented a PLM roadmap for a consumer electronics company, resulting in improved product lifecycle visibility and a 15% reduction in time-to-market for new products.

Successfully managed the integration of a PLM system with third-party suppliers for a manufacturing company, resulting in improved supply chain efficiency and a 10% reduction in material costs.

Action Verbs to Use in PLM Consultant Resume

• Implemented PLM solutions for clients
• Developed and executed project plans for PLM implementations
• Analyzed client requirements and provided recommendations for PLM system configurations
• Conducted workshops and training sessions for clients on PLM best practices
• Collaborated with cross-functional teams to gather and document business processes
• Created and maintained project documentation, including functional specifications and test plans
• Managed and resolved issues and risks throughout the PLM implementation process
• Conducted system testing and user acceptance testing for PLM solutions
• Provided ongoing support and maintenance for PLM systems
• Conducted post-implementation reviews to evaluate the success of PLM projects
• Advised clients on industry best practices and trends in PLM technology.

Mistakes to Avoid in PLM Consultant Resume

• Spelling and Grammatical Errors: Ensure that your resume is free from any spelling or grammatical errors. These mistakes can create a negative impression and suggest a lack of attention to detail.
• Lack of focus: Tailor your resume to the specific PLM consultant role you are applying for. Avoid including irrelevant information that does not highlight your relevant skills and experience.
• Lack of Quantifiable Achievements: Instead of simply listing your job responsibilities, include specific achievements and results that demonstrate your impact in previous roles. This will help to showcase your abilities and differentiate you from other candidates.
• Overloading with Technical Jargon: While it is important to demonstrate your technical expertise, avoid overwhelming the reader with excessive technical jargon. Use clear and concise language to effectively communicate your skills and experience.
• Lack of customization: Avoid using a generic resume for every job application. Customize your resume to highlight the specific skills and experiences that are most relevant to the PLM consultant role you are applying for.
• Omitting Relevant Certifications or Training: If you have obtained any relevant certifications or completed training programs, be sure to include them on your resume. This will demonstrate your commitment to professional development and enhance your credibility as a PLM consultant.
• Failing to showcase soft skills: PLM consultants require a combination of technical and soft skills. Highlight your ability to communicate effectively, work well in teams, and manage projects to demonstrate your overall suitability for the role.
• Lack of attention to formatting and design: A well-organized and visually appealing resume can make a positive impression. Ensure that your resume is easy to read, with clear headings, bullet points, and consistent formatting throughout.
• Omitting Contact Information: Double-check that your contact information, including your phone number and email address, is included and up to date. This will ensure that potential employers can easily reach out to you for further consideration.
• Failing to proofread: Before submitting your resume, carefully proofread it to catch any errors or inconsistencies. It may be helpful to have someone else review it as well to provide a fresh perspective.

PLM Consultant Resume Writing Tips

• Start with a Strong Summary Statement: Begin your resume with a concise summary statement that highlights your experience and skills as a PLM consultant. This will grab the attention of hiring managers and give them a quick overview of your qualifications.
• Highlight your Relevant Experience: In the experience section of your resume, focus on your experience as a PLM consultant. Include specific examples of projects you have worked on, the software you have used, and the results you have achieved. This will demonstrate your expertise in the field and show employers that you have the skills they are looking for.
• Showcase your Technical Skills: PLM consultants need to have a strong understanding of various software and tools. Include a separate section on your resume that lists your technical skills, such as knowledge of PLM software, CAD/CAM systems, and data management tools. This will show employers that you have the technical expertise required for the role.
• Emphasize your Problem-Solving Abilities: PLM consultants are often tasked with solving complex problems and improving processes. Highlight your problem-solving skills on your resume by including specific examples of how you have identified and resolved issues in your previous roles. This will demonstrate to employers that you have the ability to think critically and find solutions.
• Include relevant Certifications and Training: If you have any certifications or training related to PLM, be sure to include them on your resume. This will show employers that you have taken the initiative to further your knowledge and skills in the field. Examples of relevant certifications include Certified PLM Professional (CPLM) and Certified PLM Consultant (CPC).
• Quantify your Achievements: Whenever possible, include quantifiable achievements on your resume to demonstrate the impact you have made in your previous roles. For example, you could include metrics such as the number of projects you have completed, the cost savings you have achieved, or the percentage increase in efficiency that resulted from your recommendations.
• Tailor your resume to the job description: Before submitting your resume, carefully review the job description and tailor your resume to match the requirements of the role. Use keywords and phrases from the job description in your resume to show employers that you have the specific skills and experience they are looking for.
• Proofread and Edit: Finally, be sure to thoroughly proofread and edit your resume before submitting it. Check for spelling and grammar errors, and ensure that the formatting is consistent and professional. A well-written and error-free resume will make a positive impression on employers and increase your chances of landing an interview.

FAQs – PLM Consultant Resume

What is a PLM consultant resume?

A PLM consultant resume is a document that outlines the skills, experience, and qualifications of a professional who specializes in product lifecycle management (PLM). This type of consultant helps organizations optimize their product development processes, improve collaboration, and enhance overall efficiency.

What should be included in a PLM consultant resume?

A PLM consultant resume should include a summary or objective statement, a list of relevant skills, a detailed work history, educational background, certifications, and any relevant achievements or accomplishments. It is also important to include any specific PLM software or tools that you are proficient in.

How should I format my PLM consultant resume?

Your PLM consultant resume should be well-organized and easy to read. Use clear headings and bullet points to highlight your skills and experience. Use a professional font and keep the formatting consistent throughout the document. Be sure to proofread for any errors or typos before submitting.

What skills should I include in my PLM consultant resume?

Some important skills to include in your PLM consultant resume may include project management, process improvement, data analysis, software implementation, training and support, and strong communication and interpersonal skills. It is also beneficial to highlight any industry-specific knowledge or expertise.

How should I tailor my PLM consultant resume to a specific job?

When tailoring your PLM consultant resume to a specific job, carefully review the job description and identify the key skills and qualifications that the employer is seeking. Highlight these skills and experiences in your resume and customize your objective statement or summary to align with the specific job requirements.

How can I make my PLM consultant resume stand out?

To make your PLM consultant resume stand out, focus on highlighting your unique skills, experiences, and achievements. Include any relevant certifications or training that you have completed. Additionally, consider including a portfolio or examples of your work to showcase your expertise. Finally, be sure to customize your resume for each job application to demonstrate your fit for the specific role.

In conclusion, a well-crafted PLM Consultant resume is crucial for showcasing the skills, experience, and expertise necessary for success in this field. The resume should highlight the consultant’s ability to analyze business processes, develop and implement PLM strategies, and provide effective solutions to clients. Additionally, it should emphasize their proficiency in various PLM software and tools, as well as their strong communication and project management skills.

A successful PLM Consultant resume should also demonstrate a track record of delivering results and exceeding client expectations. By presenting a comprehensive and compelling resume, PLM Consultants can increase their chances of securing rewarding opportunities in this dynamic and rapidly evolving industry.

Resume Tips

Choose the right format.

Select a resume format that best showcases your skills and experience. Common formats include chronological, functional, and combination resumes.

Tailor Your Resume

Customize your resume for each job application by highlighting relevant skills and experiences that match the job description.

Focus on Key Sections

Include essential sections such as contact information, professional summary or objective, work experience, education, skills, and relevant certifications.

Use Clear and Concise Language

Be concise and use action verbs to describe your accomplishments and responsibilities in each job role.

Quantify Achievements

Whenever possible, quantify your achievements with numbers or percentages to demonstrate your impact in previous roles.

Highlight Transferable Skills

Emphasize transferable skills that are relevant to the job you're applying for, such as communication, problem-solving, and leadership skills.

Prioritize Readability

Ensure your resume is easy to read by using a clean and professional font, adequate white space, and bullet points for listing information.

Proofread Carefully

Avoid spelling and grammar errors by proofreading your resume multiple times or asking a trusted friend or colleague to review it.

Keep it Updated

Regularly update your resume with new experiences, skills, and accomplishments to reflect your most current qualifications.

Seek Feedback

Consider seeking feedback from career advisors, mentors, or professionals in your industry to improve your resume further.

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PLM Consultant Resume Samples

A PLM Consultant or a Product Lifecycle Management consultant is an expert in providing PLM software solutions. The job description entails improving and optimizing the product development process of the organization through the execution of PLM systems. A well-drafted PLM Consultant Resume mentions the following major duties and responsibilities – understanding the needs of the stakeholders, and clients; identifying the needs , workflow, and key points for developing customized solutions; ensuring the implemented PLM solutions are configured so that they integrate with other software solutions that are already in use; providing training and support to end-users and making sure the users employ the PLM system to produce maximum results.

Employers prefer to hire those possessing these skills – strong communication skills to work closely with stakeholders, the capability to deal with complex issues and solve the issues that pop up in the implementation process, problem-solving skills, knowledge of PLM software, and CAD proficiency. Relevant education in the form of a degree in computer science or engineering is a common requirement. Apart from that, some companies demand certifications in relevant fields.

• Resume Samples
• PLM Consultant

PLM Consultant Resume

Objective : As a PLM Consultant, worked as part of a New Product Innovation and Lifecycle processes consulting team within the manufacturing industry vertical PLM consultant.

Skills : PLM Software Expertise and Product Lifecycle Management Knowledge.

Description :

• Developed prototypes and write production-ready code
• Configured and executed approved design documents reflecting the requested Teamcenter and Enovia configurations, integrations, extensions
• Assisted with Teamcenter technical presentations and demonstrations to prospects and existing customers.
• Worked closely with Sales Account Managers on opportunities and projects.
• Provided sound technical advice to the project manager.
• Ran workshops and was able to gather requirements.
• Provided training courses to new and existing customers.

Summary : As a PLM Consultant, collaborated with internal partners (McMc business units), as well as developed and maintained relationships with external partners (manufacturers, customers.) to create strategic approaches, develop required technology solutions, and conceive implementation plans.

Skills : Project Management, Business Process Analysis.

• Supported R&D teams in developing and maintaining Bills of Materials in the Windchill Product Lifecycle Management (PLM) system.
• Supported the PLM Engineer and PLM team in creating and updating Finished Goods, and Semi Finished goods in the Windchill PLM system.
• Worked with other functions to build and maintain Bills of Materials for the Finished Goods, Engineering Change Request (ECR) creation, and audit.
• Created/Updated Colour Variants to maintain and/or update products
• Tasked with performing other tasks related to PLM BOM Administration.
• Completed relevant Change Management Tasks in the PLM system.
• Learned additional systems that can be helpful in gathering the necessary information for generating correct Bills of Materials.

Summary : As a PLM Consultant, worked closely with product units, presales, and services architects/engineers to develop and build customized solutions, and provided feedback when gaps in our portfolio were identified.

Skills : Communication, Problem-Solving, Change Management, Technical Aptitude.

• Designed and developed complex Digital Transformation projects for new and existing customers utilizing technologies across CAD, PLM, AR/VR, and IoT
• Supported the Sales process to define the software and services requirements for project delivery
• Developed emerging technology into real-world applicable solutions
• Developed and supported Platform Solutions technical capability covering cloud provision, managed service, and bespoke platform components
• Technically Supported for our Windchill customers
• Supported PLM delivery projects, covering a range of complex technical activities including installation, upgrade, and data migration
• Delivered business applications for product development or manufacturing organizations as part of an IT consultancy / internal department.

Objective : As a PLM Consultant, worked across all functional areas, gathering inputs, prioritizing features and specifications, to working with the portfolio manager to define the right product.

Skills : Change Management, Manufacturing, Classification, Quality.

• Led PLM solution roadmap planning and execution, PLM tool evaluations, PLM prototypes, and proof of concept.
• Performed due diligence, feasibility analysis, bench-marking, and analytical studies on the business process and PLM implementation alternatives.
• Captured requirements, documented use cases, developed test strategies and plans, tested interfaces to legacy PLM platforms, and supported delivery and roll-out strategies.
• Participated in and led PLM UAT, demonstrations, awareness, and training sessions.
• Strategized and delivered process and IT technology transformational initiatives via consulting skills.
• Provided thought leadership delivering business value to the clients, and developing reusable assets in the process.
• Developed innovative solutions using digital and emerging technologies in the context of client problems.

Objective : As a PLM Consultant, designed and implemented all software plans and assisted in increasing all productivity for various engineering applications. Assisted in identifying and accessing all new PLM application technologies and provided upgrades to all product development activities.

Skills : Product Variability, Advanced Bill of Materials, ERP integration, ITK, Customization, Cloud.

• Delivered complex projects.
• Worked as a part of a team environment.
• Participated in the forums to contribute our technical expertise.
• Helped clients transform their value change.
• Drove efficiency to improve flexibility.
• Updated PLM training materials and administered process extensions.
• Supported Agile installations and prepared use cases.

Objective : As a PLM Consultant, collaborated closely with offsite manufacturing plants to implement and approve production tools and assembly builds per design intent. Developed and executed iterative technical plans (analysis, simulation, vehicle test) to validate system release and product applications.

Skills : Self-starter, able to work from home and/or in the relevant OnePLM office.

• Installed and supported Oracle databases and Agile clusters.
• Participated in the application of hot fixes for Windows environment.
• Upgraded database systems utilizing AUT applications.
• Prepared architectural artifacts to support medical device projects.
• Designed and developed workflow processes in Agile PLM.
• Supported Admin configuration such as security access.
• Developed privilege masks, groups and custom dashboards.

Objective : As a PLM Consultant collaborated with all PLM software applications suppliers and assisted in the configuration of appropriate supplier relationship management solutions. Administered all new investment spending plans for all global markets for all material specifications and released for same.

Skills : Knowledge of manufacturing industry processes in the PLM domain.

• Created PLM project roadmaps according to data migration plans.
• Formulated PLM requirements and conducted online training sessions.
• Provided assistance in client interviews and Agile PPM modules.
• Designed and developed systems to support medical devices.
• Prepared presentations to discuss workshops and RFQs.
• Developed project templates and assisted in business requirement collection.
• Installed and configured prototype system in adherence to business requirements.

Summary : As a PLM Consultant, monitored efficient integration of all business applications efficiently in all PLM systems. Provided training to all engineering teams and provided enhancement to various PLM applications.

Skills : Application configuration control and deployment practices.

• Coordinated the implementation of engineering changes.
• Finalized breakpoints.
• Followed up on new parts until the first receipt.
• Coordinated the disposal or return of replaced parts.
• Coordinated change control with Trade Compliance relative to FTZ operations, including the disposition of foreign parts.
• Generated all parts lists for the special build, pilots, and 1st run options.
• Developed plant breakpoint using the following criteria (Supplier input, Plant reference, Engineering direction, Marketing request, Production order management input).

Summary : As a PLM Consultant, monitored the delivery process by working collaboratively with supply and services organizations to address all issues that may affect client satisfaction and financial objectives.

Skills : Knowledge of IT hardware and operating systems.

• Designed and implemented sales strategies that ensure we meet our revenue objectives by growing sales at new and existing accounts.
• Prospected new opportunities through networking, cold calling, and other lead-generation techniques.
• Managed the sales cycle, performed lead qualification, arranged, and provided demonstrations, quote, and proposal development activities, as well as led any negotiation or closing.
• Customer-oriented with the ability to start, maintain, and grow new business relationships.
• Worked collaboratively with customers to develop relevant solutions that address their KPIs.
• Articulated customer scope and timing requirements to the project manager and ensured deliverables were met on time.
• Understood complex business systems, and processes, and can take a logical approach to securing business.

Objective : As a PLM Consultant, managed all engineering data and designed various downstream tools for all PLM processes. Coordinated with various business partners to prepare appropriate strategies and implement same.

Skills : Experience in implementation, Configuration, or architectural work for PLM.

• Participated and/or understood requirements by going through specification documents and with inputs from the technical lead/senior manager.
• Performed impact analysis and created design specifications as per high-level design.
• Created unit test plan to develop and validate applications as per requirements.
• Developed code with high quality and performance.
• Ensured timely delivery and excellent quality of the deliverables.
• Followed best practices, standards, and documentation.
• Assisted in training programs for users or critical stakeholders.

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Plm (product lifecycle management) consultant resume.

• PLM (Product Lifecycle Management) Consultant with full cycle implementation and extensive experience in analysis, design, development, customization and implementation of PLM (Product Lifecycle Management) solutions.
• Experience in developing n - tier applications using Microsoft technologies (VB. NET, ASP.NET, C#, Web Form, ADO.Net).
• Proficient in analyzing and translating business requirements to technical solutions.
• Strong Data Base, Object Oriented Programming and software development skills.
• Knowledgeable in all phases of software development life cycle: Designing, Developing, Coding, Debugging, Testing, Implementation and Maintenance.
• Excellent communication, interpersonal skills, self-motivated, quick learner and team player.

TECHNICAL SKILLS

PLM: Infor Optiva 12.1, 11.12 & 4.8Dassault Systèmes Enovia VPM 1.6, 1.5PTC Windchill 7.0SIEMENS TeamCenter Enterprise 4.0 (Catia Metaphase Interphase).

Languages: VB. NET, ASP.NET, C#, Oracle SQL, PL/SQL, C, C++, Java

RDBMS: Oracle 12c,11g, 10g, 9i

Design Approach: UML, DFD, ERD

O/S: Windows, IBM AIX, HP UX, SGI IRIX and Linux

Scripting: Java Script, VB Script, Shell, Perl

CAx: CATIA V4/V5 Admin (Basic)

PROFESSIONAL EXPERIENCE

Confidential

PLM (Product Lifecycle Management) Consultant

Responsibilities:

• Work closely with clients (with internal cross-functional teams) and the solutions management team to develop client-specific detailed Requirement Definition, gap-analysis and use-cases.
• Prepare Functional Specification, Technical Specification documents.
• Develop sound PLM solutions to address customer objectives.
• Develop the solution for collaboration.
• Provided solutions to integrate with SAP, IPMS, Recipe Management System and Laboratory Information Management System.
• Designing and prototyping new systems for enhancing business processes, operations, and information process flow.
• Design and develop Crystal Reports to generate NFP (Nutritional Fact Panel) Templates according to the new FDA guideline (Single / Multi Column) on Objects like LCM using various data sources.

Environment: .NET Framework, VB.Net, ASP.Net, ADO.Net, C#, Cyrstal Report 2008, IIS 7.0, Infor PLM Optiva (Ver 12.1), Oracle 12c, IBM MQ Series, Java, BMC Remedy, HP QC, PTC MKS.

PLM Consultant(IT)

• Analysis of business requirements, solution development and driving the managed services framework for PLM applications and integrations.
• Act as a liaison between the business and offshore IT staff for service delivery.
• Creation of functional specification document, project work estimation, project scheduling and statement of work.
• Leading the technical team, defining development iterations for product development and delivery.
• Project tracking, creation of management review documents for status updates.
• Supporting the product deployment warranty and support phase.
• LEAN co-coordinator.

Environment: .NET Framework, VB.Net, ASP.Net, ADO.Net, C#, JavaScript, Angular JS, JQuery, JSON, XML, Catia V5 CAA, TortoiseSVN .

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13 Technical Support Engineer Resume Examples for 2024

Crafting your resume as a technical support engineer can be the first step to a successful job search. This article lays out key strategies and proven examples to guide you through presenting your skills and experience. We'll cover the essentials—like certifications, technical proficiencies, and troubleshooting achievements—and offer straightforward advice to help you show potential employers you're the right fit for their team.

• 27 Oct 2024 - 1 new section (Showcase leadership and growth) added
• 19 Sep 2024 - 1 new resume template (Technical Support Engineer - Middleware Specialist) added
• 08 Aug 2024 - 1 new section (Highlight leadership and progress) added

  Next update scheduled for 25 Nov 2024

Here's what we see in standout technical support engineer resumes.

Quantifiable Impact Using Metrics : The best resumes show impact with numbers, like reduced call handling time by 20% , improved first-call resolution rate to 85% , decreased system downtime by 30% , and raised customer satisfaction scores to 4.5/5 .

Relevant Technical Skills : Include skills on your resume that you have and are mentioned in the job description. Some popular ones are network troubleshooting , SQL , Linux system administration , scripting (Python/Bash) , and help desk support software .

Current Industry Trends : Show knowledge in current trends like cloud-based solutions or AI customer support . Mention any experience with remote diagnostic tools or virtualization technologies .

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Technical Support Engineer Resume Sample

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Want to know if your resume stands out for technical support roles? Our resume scoring tool gives you a clear picture of where you shine and where you can improve. It evaluates your resume based on key criteria that recruiters in the tech industry look for.

Upload your resume now for an unbiased assessment. You'll get a score and useful tips to make your application stronger for technical support engineer positions.

Customer Support Engineer Resume Sample

Positioning your education.

Where to place your education depends on your work history. If you are new to tech support or recently furthered your knowledge, show your education first. This tells employers about your fresh skills. If you have worked in tech support for years, your experience should go first.

Consider listing relevant coursework or certifications in the education section. This is especially good for technical support roles, as it shows employers that you have the specific skills they are looking for.

IT Support Engineer Resume Sample

Focus on problem-solving skills.

Tech support roles need good problem-solving skills. On your resume, give examples of how you fixed technical problems. This can be from past work, school projects, or personal tech activities.

Use clear examples that show your ability to understand a problem and find a solution. This shows employers you can handle the challenges you will face in a technical support job.

Senior Technical Support Engineer Resume Sample

Ideal resume length.

For technical support engineers, keep your resume to one page if you have less than 10 years of experience. Show your ability to prioritize by listing only your most relevant skills and experiences. This makes it easier for the hiring manager to review your expertise quickly.

If you have more than 10 years of specialized experience or are applying for a senior position, a two-page resume is acceptable. In this case, use the first page to highlight your most recent and relevant roles and achievements. Remember, clear and concise information is key for readability and to make a strong impression.

Entry-Level Help Desk Support Technician Resume Sample

Highlight technical certifications.

In your resume, show any technical certifications you have. Many employers look for certifications as proof of your skills. Examples are CompTIA A+, Microsoft Certified, or Cisco Certified Network Associate (CCNA).

List certifications in a special section or include them in your education section. Make them easy to find to draw attention to your technical abilities.

Software Support Specialist Resume Sample

Beat resume screeners.

Understanding resume screeners and Applicant Tracking Systems (ATS) is vital for any job seeker, especially for those looking at technical support roles. These systems scan your resume before it even reaches a hiring manager. To make sure you stand out, follow these tips:

• Include keywords from the job description, such as 'troubleshoot,' 'customer support,' and 'networking,' to ensure the ATS recognizes your relevance.
• Make your experience with specific technologies clear. Mention tools you are skilled in like 'Linux,' 'SQL databases,' or 'helpdesk software.'

Technical Support Engineer with Network Specialization Resume Sample

Match resume to job needs.

You need to show you have the right skills. Read the job post for the technical support engineer role. Then, make sure your resume talks about the skills they want. This means using words from the job post on your resume. It helps the person hiring see you are a good fit. Here are ways to tailor your resume:

• Look for key skills in the job post like 'network troubleshooting' or 'customer service'. Use these words to describe what you can do. Example: Proficient in network troubleshooting and committed to high-quality customer service.
• Show how you fixed problems. If you helped make things work better or faster, say so. Example: Reduced system downtime by 20% through proactive hardware maintenance.
• If you worked in a different area before, link those skills to this role. Did you help customers or work with tech before? Tell how that can help in this job. Example: Applied problem-solving skills from retail management to resolve user issues quickly.

Systems Support Manager Resume Sample

Show achievements, not tasks.

When you share your background as a technical support engineer, focus on what you've accomplished, not just the tasks you've handled. You've solved problems and made things better for the users and the company. Let's bring those achievements to light.

Instead of listing your daily tasks, like 'Managed calls and emails from users facing technical issues,' you should show how effectively you did so. For example, change that to 'Resolved an average of 30+ user issues per day, boosting customer satisfaction by 20%.'

Your resume should tell a story about your positive impact. Reflect on times when you improved system performance or user experience. Instead of 'Monitored system performance,' try 'Enhanced system performance by optimizing processes, resulting in a 15% decrease in downtime.'

Network Operations Center Engineer Resume Sample

Essential technical skills to highlight.

When crafting your resume as a technical support engineer, it's crucial to showcase the specific technical skills that employers are seeking. These skills should be placed prominently on your resume to catch the attention of hiring managers and applicant tracking systems (ATS) that scan for relevant keywords.

Here's a list of technical skills you might consider including:

• Network configuration
• Troubleshooting
• Hardware diagnostics
• Software installation
• System upgrades
• Technical documentation
• Customer support
• Problem-solving
• SQL databases

You don't need to have expertise in all these areas. Focus on the skills related to the job you want. Include these skills in a dedicated section on your resume and within your job descriptions, showing how you've used them in real situations. This will help you pass through the ATS and grab the attention of the hiring manager.

Technical Solutions Engineer Resume Sample

Highlight leadership and progress.

As a hiring manager, I know the importance of showing your growth in your career. If you've taken on leadership roles or received promotions, these are key achievements that should be clear on your resume. Even if you're not sure, think about times when you were given more responsibility or led a project.

Here are ways to reflect this experience:

• Specify any roles where 'lead', 'senior', or 'head' was part of your job title to show advancement.
• Include instances where you trained new team members or managed a group. This shows leadership even without a title change.

Use clear, simple terms to describe these moments. For example, you might say:

• 'Promoted to senior technical support role within 2 years due to strong performance and leadership in resolving complex customer issues.'
• 'Led a team of 5 to develop a new troubleshooting protocol, reducing average call time by 15%'.

Technical Support Specialist Resume Sample

Highlight leadership growth.

When applying for technical support roles, showing progress in your career can set you apart. Think about times you've guided a team or taken on more responsibility.

• Managed a team of junior support engineers, improving team response time by 20%
• Promoted to senior technical support within 18 months, due to exemplary problem-solving skills and customer feedback

Even if you're not sure if it counts as leadership, include any task where you helped others or made decisions. For example, training new staff or leading a project. These show you're ready for more responsibility.

• Trained new hires on troubleshooting protocols, ensuring consistent service quality
• Coordinated a cross-department initiative to streamline software issue resolution

Cloud Support Engineer Resume Sample

Quantify your technical impact.

As a technical support engineer, showing your impact with numbers helps employers see the value you bring. Here's why and how:

• Numbers make your achievements clear and easy to understand. They show you can measure and value your work.
• Metrics help you stand out by giving a scale to your impact. They prove your ability to solve problems and improve systems.

Think about your work and find ways to add numbers. Ask yourself:

• How many support tickets did you handle each day or week? Use the metric number of tickets resolved to show your workload.
• Did you improve response times? Note the percentage decrease in response time .
• How much did you increase system uptime? Mention the percentage increase in system availability .
• By what percentage did you reduce repeat customer issues?
• Did you train team members? Include the number of people trained .
• Have you written or updated any technical documentation? State the number of documents you worked on.
• If you led or contributed to a project, specify the percentage of project completion you were responsible for.
• Think about cost savings. Did you help save money? If so, estimate the amount of money saved .

Use these tips to make your resume strong. Help employers see your true value.

Technical Support Engineer - Middleware Specialist Resume Sample

Showcase leadership and growth.

As a hiring manager, I value resumes that clearly show a candidate's growth and leadership abilities. In your technical support role, it's important to highlight your progress and any leadership roles you've taken on. Here's how you can present this effectively:

• Identify any projects where you led a team or a technical initiative. Mention the scope and the outcome. For example, 'Led a team of 5 in deploying a network security solution that reduced system vulnerabilities by 30%'.
• Include any titles or roles that indicate a step up in responsibility. If you moved from 'junior engineer' to 'senior engineer', make sure this is clear. Mention the change and what new duties you took on. For example, 'Promoted to senior engineer, took charge of major incident resolutions, reducing average resolution time by 25%'.

It's important for you to think about instances where you have taken the lead or made decisions that had a positive impact. Even if you're not sure if it counts as 'leadership', include it if it shows you stepping up and taking more responsibility.

•   Java Software Engineer Resume Examples
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•   Wireless Network Engineer Resume Examples

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Engineer Support Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the engineer support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• License management, especially operating systems, utilities and any application software not managed by the Application Management teams
• Work on Shifts including Weekends, work on Incidents and proactive monitoring
• Proactive management and maintenance of the networks
• Work on Problem tickets, work on Service requests adhering to the SLEs defined
• Employee relocation assistance
• Telecom assistance
• Provide client support and technical issue resolution to IT requests via E-Mail, phone and other electronic medium
• Understand and work on e2e Solution environment & Management processes
• Automate the day to day work as much as possible
• Provide daily progress updates in the support system for each assigned support issue
• Handover of problems that are deemed necessary to be continuously worked on to an individual at the next organization within the “Follow the Sun” concept
• Maintain system configuration records for SW, Market Features and Network Configurations for assigned customer
• Working with People
• Software Update Management (SUM) handling
• Working knowledge of Java, Groovy, JSON, REST, JavaScript, JQuery and XML is a plus
• Working knowledge of Relational Database principles and methodologies
• Diagnose and analyze content issues reported by clients
• Acts as an advocate for Engineering Operations procedures, policies, and processes. Ensures projects and initiatives are adhering to Company
• Acts as an advocate for Engineering Operations procedures, policies,and processes. Ensures projects and initiatives are adhering to Company
• Contribute to any product knowledge base, forums, etc., including composition of thoughtful answers on various topics
• Troubleshoot issues by resolving them with maximum customer satisfaction
• Strong Knowledge of Java / J2EE knowledge, experience of agile practices, participate in daily stand-ups, retrospectives and planning meetings
• Knowledge on Alerting Tools like Splunk, GENEOS,Tivoli, knowledge of Process Tools like SNOW, xMatters and JIRA
• Excellent written and Verbal Communications, strong PL/SQL, Perl Scripting
• Exposure to cloud technology including cloud CDN is highly desirable, web server configuration, ideally Apache server, JBOSS
• Knowledge and experience in troubleshooting windows client operating systems
• We would like someone to join our team who is a strong verbal and written communicator, organized, process-minded and a team-player
• Quality awareness, with “first time right” approach
• Quality awareness, with "first time right" approach
• Attention to detail
• Ability to communicate at non-technical level regarding the potentials and limitations of the system

15 Engineer Support resume templates

Read our complete resume writing guides

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• 3+ years of experience with Public Key Infrastructure (PKI) and Public Key Enablement (PKE) and with configuring PKI-based authentication, signing, and encryption solutions
• Experience with engineering with a variety of operating systems, Web servers, and other applications
• Ability to display attention to detail
• Experience with OTRS ticket tracking system preferred
• Knowledge of the DoD PKI preferred
• Knowledge of Microsoft Active Directory, IIS, Outlook, Apache Web server, Apache Tomcat, Adobe Acrobat or Reader, Oracle database, server, and SSO products, middleware, including Axway or Tumbleweed validation authority suite, CoreStreet validation authority, 90meter, or ActivClient smart card reader products
• Possession of excellent customer service skills
• BA or BS degree in Engineering or a related field

Elite Support Engineer Resume Examples & Samples

• Interface with and manage assigned customers to resolve technical issues on Polycom products via phone, email, or on-site
• Work in conjunction with manager to reach/exceed the client/customer service satisfaction goals of Polycom Global Services
• Support Polycom products, including but not limited to: Immersive Telepresence solutions , Elite maintained endpoints, middleware and bridges
• Gather problem descriptions, log files, configuration data, and analyze them in order to determine root cause of problems and finding solutions. Feedback to customer on root cause as required
• Maintain accurate documentation of all actions required to resolve issues in the service ticket support database
• Document known issues, and solutions or in a technical bulletin or solutions database
• Ability to multi-task between several customer situations at the same time
• Position could entail working non-standard hours, holidays and occasional travel
• Available, if required, to provide back up to a regional support team working on one of your nominated Elite accounts
• Experience as primary point of contact for accounts in a high touch technical support environment
• Must have proven customer service and customer management skills, and proven troubleshooting process experience/knowledge
• Understanding of UC, including Video Conferencing and associated technologies (GKs, GWs, Management systems, etc) required; including
• Knowledge of H.320, H.323, SIP and IP protocols Must be able to read network captures and a working knowledge of Wireshark is a plus
• Knowledge of TCP/IP networking, switches, Routers, and Firewalls
• OS experience (Microsoft, Linux, Solaris, VMWare)
• Certifications – Polycom CVE required, and CCNA and MCSE (full or part qualified, or intending to attain)
• Must be highly organized and detail-oriented. Must have excellent oral and written communication skills including ability to train others
• Must be able to quickly demonstrate credibility with engineering staff and gain their confidence

Mobile Operator Support Engineer Resume Examples & Samples

• Deliver techncial support inline with a set of departmental service levels
• Working with the mobile infrastructure engineering team to fault find/escalate issues
• Liaising with carrier/operator partners on technical issues around connectivity
• Troubleshooting problems with configuration or service delivery
• Advising partners on services that could enhance the Facebook experience

Prod Support Engineer / CSE Resume Examples & Samples

• Work with Network Operations Center (NOC) and Operations Engineering in identifying and correlating production problems seen with Reporting Portal the team supports. These problems come in as support tickets and are of a timely sensitive nature
• Bachelor’s in Computer Science or related field of study
• Experience troubling shooting and resolving technical issues in a variety of applications and technologies
• Java and a RDBMS knowledge
• A scripting language

IOT Solution Support Engineer Resume Examples & Samples

• 2+ years' experience Linux/Windows software debugging environment and tools
• 1+ years’ experience in standard software engineering practices for version control, configuration management, testing, root cause analysis, and quality assurance
• 1+ years’ experience reproducing/validating/fixing issues

Fabric Support Engineer Resume Examples & Samples

• 3+ years of experience with the installation, configuration and administration of enterprise Linux servers, and/or Unix in clustered environments
• Hardware and software troubleshooting skills
• Knowledge of parallel programming, especially MPI, along with experience in troubleshooting in an HPC environment
• Programming with C, C++, and/or Fortran, as well as knowledge of Linux scripting
• InfiniBand experience
• Strong verbal and written skills with a demonstrated ability to work across geographies, time zones, companies, and organizations

Onsite Field Engineer Support Resume Examples & Samples

• Workplace Field Support Engineer responsible for supporting airline client workstations, printers, servers and other airline specific applications and hardware
• Provide software service, post-sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems
• Solve technical problems on an assigned hardware and software platforms
• Knowledge of Windows 7 and strong peripheral experience
• Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
• Provide direct post-sales systems technical support to end users and HP Authorized Service Providers
• Use proactive monitoring procedures/tools to identify problem prevention opportunities
• Escalate issues according to established procedures
• Approximately 3 – 5 years of working experience
• Minimum Associate Degree (technical field) with 3-4 years of experience
• Advanced knowledge of operating systems and software
• Ability to work in a team environment
• Background or experience in the airline or travel industry
• Experience working within a dispatch / ticketing tool environment
• Prior experience within a SLA (service level agreement) environment is highly preferred

Vmware Support Engineer Resume Examples & Samples

• Proactively research for solution in all possible ways
• Can work in projects with tight schedule
• Approach new technologies and assignments with a positive, opportunistic “can-do” attitude; willingness to take ownership of issues and assignments
• Strong relationship and interpersonal skills including telephony skills, email etiquette the ability to win confidence from customers and other stakeholders
• Strong written communications skills; ability to listen and take action, attention to detail and customer-care
• Ability to recognize risks and advise appropriate company resource for mitigation
• Strong organizational, time management skills with keen attention to detail
• Work with the TSC team in defining the detailed scope and deliverables of the discovery and analysis phase for each project. Also acts as a point of contact for the TSC for any communications
• Rovide the technical and process guidelines to the team members in conducting discovery and analysis
• Handle the technical escalations from the team and ensure adherence to the escalation process
• Work with the CoE team members to ensure the timely progress of the work
• Track the deliverables within the work stream and report back to the project manager
• Deliver best-in-class solutions to solve customer business challenges
• Take part in projects to deliver technical value and expertise to HP’s large customer base, providing technical systems management support, delivering part of a detailed technical design, and/or contributing to the design of technical solutions for customer environments
• Work independently or across teams to establish and maintain excellent customer relationships
• Participate in a chosen technical community or profession to continuously expand your technical knowledge, business acumen, and professional network
• A bachelor’s degree in Engineering – BE, BTECH or Equivalent
• Minimum 3- 4 years in Consultancy, Architecting, Design, Deployment and/or support of software-related products or services, in a Microsoft-based large-scale Enterprise environment
• Experience in identifying and delivering technical solutions to customer business problems
• Solid hands on experience in Architecting, designing and deploying Virtualization Technologies – MS Hyper-V, VMware, Citrix. Good knowledge on Capacity Planners
• Industry Certifications on VMware, MS Hyper-v, Citrix
• Should have worked on Migration environment
• Design certifications-good to have
• Good customer handling and team management skills

Wintel Support Engineer Resume Examples & Samples

• Minimum of 3/4 years experience within IT Operations, infrastructure services support (Systems management), operations, monitoring and end user support
• Minimum of 2/3 years technical knowledge of the applicable platform that you will be responsible for: Windows & Citrix
• Must be able to demonstrate troubleshooting and problem solving skills
• Experience in operating Windows platform environments, including MS Clustering, NLB, backup operations, Middleware applications (Terminal Services, Citrix)
• Knowledge of Microsoft Core components is mandatory. (DNS, DHCP, WINS)
• Knowledge of Enterprise class x86 servers (HP, IBM & DELL) is mandatory
• Knowledge of Remote Admin Tool is mandatory
• Basic understanding of Active Directory concepts
• Basic understanding of Storage and back up concepts
• Willingness to develop strong competencies in Windows platform support
• Knowledge of HP ITO and HP Open view monitoring will be a plus
• Excellent understanding of ITSMITIL processes
• Good communication and interpersonal skill are mandatory

Solution Support Engineer Resume Examples & Samples

• Manage multiple projects to successful conclusion by working with Pre-Sales, Prospects, Client Executives, and Account Managers to identify project criteria, define scope, calculate time requirements and manage the delivery to our customers
• Create internal and external project plans including action item lists, risk mitigation plans, resource plans, project timelines, etc
• Manage project milestones and scheduling
• Sales Demo development and implementation
• Administrative knowledge of Virtual Environments
• Conduct internal status reviews during planning and delivery phases
• Deliver presentations of technical material to technical and non-technical audiences
• Develop technical use cases and solution architectures
• Manage scope, account relationship, and closure of project
• Review partner assessment and recommendation plans
• Coordinate logistics for partner/pre-sales training
• Experience with HP's Exstream Software
• Knowledge of Print Service Bureaus or Document Automation Software a plus
• Experience with document composition systems including HP Exstream, Doc1, Documerge, Compuset, Thunderhead, or CSF will be highly regarded
• Strong technical and interpersonal skills
• Understanding of systems architecture and design
• Strong English oral communication skills
• Linux administrative skill
• Wavemaker experience and skills a plus
• HTML and XSLT development a plus

Junior Midrange Iseries Support Engineer Resume Examples & Samples

• Works on incidents and customers’ service requests to identify and solve problems
• Defines and executes changes to the customer's environment
• Consults the customer within area of expertise
• Coordinates the implementation and management of IBM iSeries (AS400) Servers

Ids\waf Support Engineer Resume Examples & Samples

• To provide technical support for supported IDS and WAF platforms
• To plan, co-ordinate and implement 3rd party software upgrades to the supported platforms
• To plan, co-ordinate and implement 3rd party signature updates to supported 3rd party platforms
• To provide technical escalation support to the Security Operations Centre (SOC) on any escalated IDS issue, providing appropriate levels of coaching and guidance
• To escalate to the vendor any issue that cannot be resolved by support engineering, managing the vendor to deliver a resolution in line with expectations or SLA
• To be the escalation point of contact for the SOC on a 24x7 rota basis (on-call)
• To provide the SOC and client with appropriate levels of configuration support to ensure the supported IDS or WAF platforms are functional
• To provide tuning support across the WAF and/or IDS supported platforms
• To deal directly with clients, either on the telephone or in writing to provide outstanding levels of client support (English Language)
• To produce document operational procedures or knowledge tips in relation to the support of the IDS or WAF platforms
• Experience and a strong skill set with IDS/WAF hardware and software platforms, such as Sourcefire, Cisco, TippingPoint, and Imperva
• Thorough understanding of the OSI model is required
• Significant experience with Linux, UNIX, Windows operating systems
• Understanding of network services, exploits, vulnerabilities and attacks
• Strong networking expertise and understanding of routing principles and networking fundamentals, well known protocols, command line interfaces
• Solid Understanding of Packet Analysis Tools (TCPDUMP, Wireshark, Ngrep, etc.)
• Experience using trouble ticketing and CRM systems is required

Firewall\utm Support Engineer Secure Works Resume Examples & Samples

• Experience and a strong skill set with Firewall and UTM hardware and software platforms,
• Ability to drive key initiatives, with minimal direction
• Strong decision making skills and a team player, technical background in networking and security

Identity Management Escalation Support Engineer Resume Examples & Samples

• Field incoming technical issues from customers and document all customer/case details in a case tracking system
• Resolving problems related to the installation, configuration and use of Dell’s IAM products
• Maintaining a personal queue of ongoing customer issues until resolution
• Interfacing with other R&D resources to bring advanced issues to resolution
• Creating knowledgebase articles from resolved issues for future use by customers and internal personnel
• Acting as a customer advocate with customer service and satisfaction a top priority
• Being independent, self-motivated, a team player and have a people-oriented personality

Enterprise Support Engineer Resume Examples & Samples

• Troubleshoot and resolve complex customer technical problems across datacenter-wide environments
• Collaborate with peers, team leads, and Senior ProSupport Engineers as appropriate to resolve customer issues maintaining complete ownership of issues from beginning to resolution
• Follow up with customers via phone and email to ensure accurate resolution for their technical issues
• Document problems, diagnostics, interactions, next steps, and solutions implementation in the CRM tool

Software Engineer Support Specialist Resume Examples & Samples

• HP/ESSN/UDU/3PAR is looking to hire a full-time SW Engineering Support Specialist IV to join our team and help us support our lab services in Colorado Springs, and to help define and propagate those services needed to support our efforts across multiple development teams
• Operating Systems and System Administration Skills: Redhat 6.X & 7.X, Solaris 10 & 11, ESX 5.X, HP-UX 11.23 & 11.31, Debian, AIX 6.X & 7.X, Windows Server 2008, 2008 R2 & 2012
• Systems Hardware: HP BladeServers (C7000), HP ProLiant and Integrity Servers, Oracle (Sun) Servers, IBM Power Servers
• Network Services: Experience with managing DNS, NIS, DHCP, TFTP, BOOTP, NFS, LDAP, Samba, CISF
• Ability to design, implement the network and computer services needed to bring up a new remote lab site. This will include the ability to implement a HP C7000, ESX 5.X, SAN, Storage, NIS, DNS, DHCP, NFS, and Lantronix Terminal Servers
• Advanced networking skills: The ability to design, implement, manage, and troubleshoot an IP network. Must have real time experience with network routers, switches and firewalls. Networking skills with STP, VLAN, routing, EtherChannel, VLSM, IPv4, and IPv6. HP & Cisco network switches and routers. Manage and troubleshoot network using HP Intelligent Management Center, HP OpenView, WireShark, and Wildpackets. Hands-on experience with Cisco and HP networking. Understanding of firewalls, TCP protocols and ports
• Storage and SAN skills: Experience with managing an Enterprise Storage Array, HP Storageworks, Brocade and Cisco SAN environment. Able to designing, configure and manage a SAN. Fabric switch configuration, zoning, Fiber Channel, iSCSI and FCoE
• Good program management skills would be required, an organized and methodical thought process is key, a self-starter who is highly motivated to strategically plan and then adjust to resolve technical issues as they arise during the implementation process. Someone who is willing to own and drive a complete solution as we expand our lab related growth across the HP landscape
• Must be out-going and willing to mentor less senior members of our team, have a positive attitude and collaborate with peers to find robust and implementable solutions as we expand our lab services

Support Engineer Stage Resume Examples & Samples

• To ensure customer satisfaction with the performance of installed Ericsson systems by successful handling and reporting of all technical problems
• If the CSR can not be answered/solved within the time limit, escalate the Trouble report to other competence units and if required to 3PP’s/DU
• Understand and work on e2e Solution environment & Management processes
• Isolate the product faults and raise the TR. Evaluate the answer provided to TR and support design unit to reproduce the fault
• Ensure the quality of Emergency corrections and Intermediate correction packages delivered to customer
• Support for First Node and Feature Implementation
• Knowledge on SDH Equipments (STM-64, STM-16 etc.) DWDM Equipments, Optical amplifiers & regenerators, HO & LO cross connects
• Troubleshooting Expertise on PDH/SDH/DWDM/NGSDH/Metro Ethernet/ ATM
• Experience on Product Testing, Interoperability testing, System Testing
• Indepth knowledge Circuit provisiong, Alarm/Performance monitoring / Software upgrade through EMS/NMS
• Rich Experience with Ericsson/Non- Ericsson SDH/DWDM/Microwave/ ADSL/FTTH product portfolio
• Ability on negotiating and be convincing on complex Technical issues

Mediaroom Support Engineer Resume Examples & Samples

• Interact with Support Ticketing, Bug Tracking and Knowledge Management systems to share incident and error information in a consistent format on a timely basis
• Report software bugs to product groups. Advise on potential software improvements during the design and pre-release process
• Participate on On-Call rotation with your peers six months after start date with the team
• Mediaroom Support Services provides 24 x 7 x 365 support. Off-hours support, evening, and weekend shifts will be required on a rotation basis with other team members. Travel of 10-30% may also be required
• English fluency both verbal and writing is essential
• Spanish or Portuguese language speaking and reading/writing capabilities are a plus,
• Previous Mediaroom technical support experience is highly desirable,
• Junior-Senior engineer level experience is preferred with focus on Microsoft platform servers (5+ years troubleshooting Microsoft server platform software),
• Experience working with and supporting Enterprise and/or Telco/Cableco customer base,
• Proven ability and ambition to quickly learn new technologies and underlying technologies to more effectively support the breadth and depth of the Mediaroom TV platform
• SQL Server (Performance Analysis and Query Design, Clustering, DB Management/Admin, and interaction with Web Services),
• System Center tools (Operations Manager, Configuration Manager, Virtual Machine Manager),
• Troubleshooting Techniques and Tools (PSSDiag, DebugDiag, NetMon, Message Analyzer, WireShark, IIS Logs, Event Logs, TSReader, etc.),
• Knowledge of Managed and Unmanaged code, related troubleshooting, and PowerShell scripting,
• Troubleshooting capability with common Audio-Video delivery formats; such as MPEG,

Mediaroom Local Support Engineer Resume Examples & Samples

• Lead the investigation and isolation of unique and challenging problems, collaborate with product development teams and other support groups to devise a plan for resolution that meets the customer’s needs
• Maintain high levels of customer satisfaction, both external and internal customers
• Delivery of support within predefined service level agreement
• Provide direction to others on the management and analysis of issues, review solutions, review technical documentation for accuracy and depth, and deliver technical training
• Off-hours support, evening, and weekend shifts may be required. Travel of 10-30% may also be required
• Select or propose 3rd party suppliers/products for the Customer Solution. Is able to work with and manage customised solutions and products, including 3rd party products
• Provide the specified customised solutions, covering several domains and layers in the customer network. Products that are FOA are often included in the customer solution
• Generate additional business opportunities during the entire process in order to contribute to increased sales volumes
• Roles are available in Canada and US
• Previous Mediaroom technical experience is desirable mandatory – Minimum of 5 years
• Works effectively in situations involving uncertainty, change, or lack of information
• Windows Server (OS, AD, IIS, PKI, .Net Framework, Web-Services, Clustering technologies, Hyper-V), - minimum of 2 years
• SQL Server, - minimum of 2 years
• System Center tools (Operations Manager, Configuration Manager, Virtual Machine Manager), - minimum of 2 years
• Troubleshooting Techniques and Tools (PSSDiag, DebugDiag, NetMon, Message Analyzer, Wireshark, IIS Logs, Event Logs, etc.) – minimum of 5 years
• Knowledge of managed and Unmanaged code, related troubleshooting and PowerShell scripting – minimum of 2 years
• Debug (User and Kernel mode) troubleshooting – minimum of 2 years
• Proficient in SSCM/SCOM – minimum of 3 years
• Mediaroom 2.x deployment experience 2. x or better – minimum of 3 years

Windows Server Support Engineer Resume Examples & Samples

• Supporting Windows Clusters, antivirus, backups, deployment tools and monitoring tools, capacity management
• Contributing to the Design, Development and Proof of Concept (POC) for changes to the existing Windows Server infrastructure & implementation of new technologies
• Developing installation and integration guides to aid implementation of solutions
• Developing Post Implementation "Best Practice, Troubleshooting and Operational guides" to aid support of installed services
• Respond to major Incidents and alerts, including assisting Service Operations Support Team with the resolution of those incidents
• Experience of Active Directory, DNS, Kerberos, LDAP and Domain group policy
• Deep knowledge of: Windows 2003/2008/2012, File Clusters, DFS, Access Control, Networking, DNS, DHCP, IIS, etc
• Solid knowledge of Windows Server technologies and major 3rd Party Vendors product offering and can speak authoritatively on these
• MCITP / MCTS / MSCE Windows 2008/2003/2000 or equivalent certification
• Configuration Management, Provisioning / Deployment systems & technologies
• Capacity, Performance & Availability Management / Monitoring
• Windows Security & Device Control – IPSEC, Symantec End Point protection (SEP 11)
• Extremely good knowledge of OSS-RC and ENIQ Solutions with Hands-on exp
• Fair knowledge of ENIQ Events
• Basic knowledge of XMATE, OSS Navigator & Optimi
• Handle all severity CSRs (emergency, high, medium, low)
• Timely Escalation of the CSRs to Tier2

Aruba Clearpass L Support Engineer Resume Examples & Samples

• Identifying and performing proactive platform systems management
• Owning and resolving production issues escalated from L2 support, mentoring others and creating knowledge base articles where possible
• Ongoing upgrading and maintenance of associated platform hardware
• Maintaining relationships with key internal stakeholders
• Performing root-cause analysis and solving complex problems
• Working with design teams to review operational readiness of new projects, and contributing to solution designs and developing standards where appropriate
• Working with product vendor to troubleshoot complex issues and identify new capabilities to meet changing business requirements
• University degree in computer science or engineering, or equivalent
• Strong network analysis and troubleshooting skills, with previous experience in senior networking position with strong experience supporting an enterprise networks and server infrastructure
• An ability to lead, mentor and instruct team members
• Excellent problem solving skills with the ability to assimilate data rapidly in order to present solutions to difficult day-to-day incidents
• A strong customer focus and be a self starter who assumes responsibility for a range of activities and tasks

Support Engineer Rssa Resume Examples & Samples

• Customer Issue (CSR/Ticket) handling
• You will be responsible for Installation, Configuration, Software upgrade/updates/ data migration, Fault analysis, End to end troubleshooting and Emergency handling
• Operating System: UNIX (LUNIX, Solaris & Compaq UNIX) as System Administrator

L Support Engineer Resume Examples & Samples

• Obtain general understanding of OS and application operations related to company offered services. Able to work independently and efficiently to meet deadlines
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills
• Troubleshoot Desktop (Windows 7) and various enterprise applications
• Managing AD accounts, Printer installation, Network drive mapping, Software installations
• Support Encryption Software
• Identify and remove Virus infections on machines
• Troubleshoot and resolve Internet Explorer issues
• VPN installation and troubleshooting
• Support Microsoft Outlook & Lync
• Support LAN/Wi-Fi connectivity issues

Xfinity Apps Test Support Engineer Intern Resume Examples & Samples

• Major: in Computer Science, Information Systems, Software or Computer Engineering, Digital Media, Technology or a related field
• Strong interest in the technology, telecommunications, cable and media industries
• GUI design, human computer interaction, information architecture

Equities Fix Support Engineer Resume Examples & Samples

• Minimum 5 years of experience in IT
• Minimum 3 years of experience in developing / supporting FIX
• Able to do basic scripting in PERL or shell
• 5+ years of experience in the financial industry with equity systems for cash and/or futures and options
• Good knowledge of equity front office business and trading activities
• Client connectivity related knowledge for DMA, DSA, care and program flows via FIX will be a great plus
• Eperience with facing auditors and regulators around connectivity / onboarding
• Knowledge of order management system as well as middle and back office system
• Experience of direct user interaction and production support activities
• Good organizational skills, team player and ability for multitasking
• 5+ years of sound technical and functional experience
• Pro-active and dynamic individual who is able to perform under pressure in a front-office trading environment
• Good oral and written communication skills in English
• A university degree preferably in computer science or engineering

Integration / Support Engineer Resume Examples & Samples

• Identify and solve problems
• All change management in the environments under his/her responsibility
• Customer contact on the projects/tasks he/she is responsible for
• Provide consulting
• Availability and capacity management
• University degree in electronic / telecommunication engineering, computer science
• 3 years + experience with preferred hands on delivery experience in SI solutions like Management Information Systems, IT solutions, security solutions, enterprise solutions or equivalent experience
• Excellent in Win2012 administration and knowledge on WM Ware platform
• Protocol knowledge like TCP/IP, UDP, LDAP, SIP, SNMP etc
• Good understanding of high availability environments, MS cluster knowledge
• Experience as application designer and/or developer
• Experience in Backup environments
• Strong IP network competence (IP Network design, IP Works, IP security, Microsoft certification path)
• Database (Oracle, MS SQL) knowledge and experience
• Good capability to establish relationship with customers, flexibility, open & sales oriented mindset and challenge spirits
• Firm, bright and cooperative person who can drive changes and improvement
• Experience in leading and coaching working groups and team

Support Engineer Experienced Resume Examples & Samples

• Position Qualifications
• If the CSR can not be answered/solved within the time limit, escalate the CSR to other competence units and if required to 3pps
• Implementation of proactive maintenance procedures
• Assist the SDM in collecting ISP data as well as reporting of data into the ISP Statistics tool. Perform all activities
• Products: Mediation
• Veritas Volume Manager, Veritas Cluster System, Cluster Volume Manager
• Storage Concepts (SUN SE33xx series, EMC storage)

Support Software Engineer Resume Examples & Samples

• Responsible for collaborating and guiding development team on the architecture, design, development, implementation of web based software applications. This includes providing technical coordination, oversight and leadership for development staff and application development project deliverables, Lead the requirements definition, solution design, development, and implementation of a functional track
• Review and assist with managing unit testing and debugging routines and oversee execution throughout key build activities
• Create documentation and procedures while maintaining best practices and following Visa's methodology for development, installation, and maintenance
• Design, develop, document and implement new projects, as well as enhancements, modifications, and corrections to existing VCLU platform build on .Net and SQL
• Build and maintain relationship with global and virtual teams and third parties on software development and/or support issues
• On-site overall support liaison for business partners
• Responsible to planning and tracking execution of preventive maintenance
• Provides coordination for escalation, high severity and risk management related to incidents, problems, and change management
• Coordinate teams to perform in-depth issue assessment, root cause analysis, and remediation planning
• Become the subject matter expert for the on-shore understanding of VISA application support needs and the coordination point to drive resolution of most complex issues in support of operational stability
• Contribute to the creation of and manage continuous improvement plans and actions
• Comfortable working with both technical and business staff, and flexible in working on a wide variety of tasks spanning the full application development life cycle
• Undergraduate degree in Computer Science, Electrical Engineering or a related technical discipline; advanced degree a plus
• Minimum of 7 years of experience within IT industry and a similar number of years of experience with IT products including .Net and SQL
• Significant experience in implementing software applications
• Significant experience in .Net and SQL
• Experience managing medium to large development teams that are co-located globally with a 24 x 7 support coverage model; demonstrated ability to manage remotely and mentor both onshore and offshore resources in global companies
• Excellent process orientation, planning, organizational and problem solving skills
• Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans
• Broad background and solid understanding of N-tier open architectures including understanding of presentation, business, and persistence services
• Significant development experience in a cross-platform, multisite environment
• Exposure to and familiarity with creating enterprise-class software applications delivery through the web
• In-depth knowledge of software development life cycle
• High-energy, composure, and appropriate sense of urgency

Telcordia OSS Support Engineer Stage Resume Examples & Samples

• To investigate, deliver remedy & restorations and produce solutions to CSRs (Customer Service Requests) reported by customers or Ericsson support organizations
• To understand the purpose, procedures and the processes of the unit to which you are assigned to
• Through contact with external customers and internal support functions gather data and information about any specific problem that has been reported to Ericsson
• Actively engage in communication with other engineers for the purpose of knowledge sharing etc
• In the line of supporting our products, identify possible improvements to the products that will make them more maintainable and user friendly. Document these possible improvements in Requirement Specifications as input to the design of new generations of the products
• Giving guidance in developing Operation & Maintenance instructions Implementation of proactive maintenance procedures
• Work with Configuration Management to access needed information for standard and customized solutions
• 12*5 / 24*7 customer support availability
• 4-7 Years of Relevant Experience
• Experience in planning, installing, upgrading and deploying one or more of the following former Telcordia OSS Fulfillment products

Telcordia OSS Support Engineer Resume Examples & Samples

• To participate in software upgrades and updates
• Should be able to use support tools like SMS and Metis
• Evaluation of answers and solutions received from other competence units such as Tier2, PLM and design organization to verify that the answer/ solution will clear the problem reported by the customer
• May need to work in shifts, Emergencies, HOT/ Critical issues
• Initiatives will be continuously required to improve the working efficiency of the team to bring it to accepted Global practices
• Writing documents for fault analysis/ RCA along with required preventive and corrective actions

Support Engineer Gran Tier Resume Examples & Samples

• First Line Customer Support
• Emergency Support
• At least 3 year experience in Ericsson GSM RAN nodes (RBS, APZ, BSC)
• Work well under high pressure
• Pro-active, customer-oriented with good customer communications
• KCS Coaching (optional)

Websense Support Engineer Resume Examples & Samples

• Associates or Bachelors degree in Computer Science or related discipline; equivalent work experience
• A Minimum of 3 years of progressive experience in information security, or IT
• Experience in the use and management of Internet proxies(Websense experience preferred)
• Experience in communicating with IT personnel, documenting corporate network systems, and consulting with non-IT LOBs using a variety of ad hoc and in-house corporate tools and processes
• Ability to manage multiple responsibilities while meeting deadline demands
• Strong oral and written communications skills, including ability to explain complex concepts to others
• Websense Certified WSGA Professional and/or Websense Certified DSS Professional
• Security industry certifications helpful but not required, including CISSP, Security+, GSEC, etc
• Strong computer networking skills and accompanying certifications including A+, CCNA, etc

Workplace Operations L Support Engineer Citrix Resume Examples & Samples

• Preparation of operational reports relating to the platforms
• Over five years in a senior position with strong experience supporting an enterprise environment with over 10,000 users
• Outstanding 2nd level Citrix skills in XenApp, Presentation Server, XenDesktop and Netscaler with technical capability to lead any incident through to resolution
• Strong foundation in managing infrastructure components required for desktop SOE management including SCCM, Group Policy, and Anti-Virus policy
• Experience with Citrix and desktop application deployment essential
• CCA certification is required, and CCEA will be preferred

Share Point & Collaboration Services Support Engineer Resume Examples & Samples

• Support SharePoint 2010 environment
• Participate in regular maintenance and DR events
• Maintaining operational documents

FIX Support Engineer Resume Examples & Samples

• Day to day system management
• Higher Education Technical qualification e.g. HND/HNC, Degree
• Solid experience of supporting a FIX environment
• Experience of working in a client facing role
• Knowledge of business process flows in Cash Equities electronic trading
• Experience of working within an investment bank or similar role within a vendor that provides services to the financial industry
• Solid UNIX experience (e.g. VI, AWK, scripting in PERL, CSH, etc)
• Good knowledge of FIX protocol
• Good general Windows and MS Office skills
• Solid communication skills
• Knowledge of business process flows in Futures, Options and FX electronic trading

Support Engineer Productivity & Collaboration Services Resume Examples & Samples

• Provide on-call support for SharePoint and custom built applications
• Troubleshoot complex issues between OS, browser, and web applications
• Build out of the box SharePoint solutions based on user requirements
• Manage the migration of content from SharePoint 2010 to SharePoint 2013
• Perform QA on SharePoint development projects
• Construct a solid understanding of SharePoint architecture, services, and capabilities
• Develop SharePoint documentation and knowledge management content
• 4-5 years experience working in IT
• 1+ years working with SharePoint 2010/2013
• 1+ years experience with HTML, JavaScript, CSS, and PowerShell
• Experience with support and support SLA’s
• Excellent Microsoft Office skills with advanced proficiency in Excel
• Ability to learn new technical concepts quickly
• Previous Nordstrom experience
• 2-3 years’ experience in Service Desk or Customer Support organizations
• Experience with SharePoint Designer
• Working knowledge of SharePoint permissions and Active Directory security groups
• Experience with relational databases and report building
• Knowledge of JIRA and other Atlassian products
• BA degree or equivalent experience

Trading Floor Support Engineer Resume Examples & Samples

• Good understanding of the standard Windows environment
• Experience in working in an Enterprise Front Office/Banking/Trading environment as this person will be coming in as a mid/senior member of the team and expected the hit the ground running
• Technical knowledge into Cisco Network Solutions and a Windows Server Environment
• Trading floor or experience in high pressure environments
• Windows 7/8 Operating systems experinece
• Working knowledge of Microsoft Application Virtualisation or similar technologies
• Experience working with Virtual Desktop Environments
• Proficient with Office 2010, 2007, 2003 including custom built excel add-in support
• Experience Trader Telephony such as VOIP technologies (SIP, H323 for Avaya and SpeakerBus telephony systems)
• Core understanding of TCP/IP, Networking Technologies and desk level patching
• Market Data Application experience, namely Bloomberg
• Experience with HP Desktop Hardware products and support
• Mobile device support experience (Blackberry)
• Understanding of the networking OSI layer including Layer 2 switching and Layer 3 routing
• Experience Polycom video Conferencing
• WAN Optimization / Acceleration experience

ESS L Support Engineer Resume Examples & Samples

• Provide remote technical support for IBM Enterprise Social Solutions
• Answer products related technical questions from customers in Greater China & Asia Pacific regions
• Escalate product issues and enhancement requests to software development for resolutions
• Manage multiple/complex tasks under pressure
• Ensuring team's operation goals are met and exceed customer satisfaction objectives
• Establish a trusting relationship with customers
• Responsible for the proper, clear, regular and timely communication to the customer until problem resolution
• Work closely with relevant IBMers and teams
• Provide L1 technical support for IT requests via e-mail, phone and other electronic medium
• Ability to work independently and efficiently to meet service level agreements
• Ability to promptly answer support related email, phone calls and other electronic communications
• Flexible to work in shifts
• Experience in supporting various industry standard enterprise applications like Microsoft office, Adobe products, Antivirus software, Java etc
• Basil understanding of various windows services like Active Directory, Registry, Group policy, windows updates etc
• Experience in troubleshooting Outlook and Lync client
• 1 to 2 Years

Blueworks Live Support Engineer Resume Examples & Samples

• Reviewing diagnostic information
• Troubleshooting and problem recreation
• Debugging complex product issues to determine course of action and/or solutions
• Demonstrating product proficiency by obtaining and maintaining applicable product certifications
• At least 6 months experience in operating systems (Windows/Linux/UNIX)
• At least 6 months experience in Cloud technologies such as SoftLayer and Rackspace
• At least 6 months experience in security technologies such as Single Sign On (SSO)
• At least 6 months experience in Application Programming Interfaces (API), Javascript, and Middleware servers

Oracle Goldengate Support Engineer Resume Examples & Samples

• Must have strong experience and working knowledge of Oracle RAC 11g Golden Gate in Linux/UNIX environments
• Experience upgrade and configuring GoldenGate on Cluster Environment
• Proficient in new Installation and implementation of GoldenGate: Initial load, direct load, exp andimp with SCN
• Proficient in Golden Gate(GGSCI) basic processes validation
• Proficient in troubleshooting: Repcat, Extract, Abend scenarios, data issues with developers and application teams as necessary, check source from Repcat, missing archive files, and etc
• Experience to use of GoldenGate Macros
• Experience to setup or switchover GG process on Disaster Recovery when switched over from Primary site
• Experience in GoldenGate performance tuning like split Repcats, use batch SQL, server load and underlying object partitions
• Nice skills to have - Good experience with one or more scripting platforms: Shell Scripting, Perl/Python, SQL
• ITIL Foundation certification preferred
• Excellent Communication Skill and Customer Interfacing
• Work Management (Triage, prioritization)
• Good Presentation Skills
• Team Management

Watson Support & Deployment Engineer Resume Examples & Samples

• Problem analysis, evaluation, recreation, and resolution of client reported problems
• The use of relevant problem management systems to search for known problems and to create new entries/update existing entries
• At least 5 years experience in Linux OS
• At least 5 years experience in WAS and DB2
• At least 2 years experience in a Customer support role

Iidr / CDC L Support Engineer Resume Examples & Samples

• Should have solid database knowledge: query analysis, re-writing queries and database performance optimization
• Should have production database system administration and support experience
• Should demonstrate technical competence with UNIX and database technologies
• Should have strong knowledge of TCP/IP is a plus
• Should have experience working in a 24x7 technical support environment
• Should have strong problem solving skills
• Should have strong project management skills
• Should have strong communication skill with customer
• 2+ years experience in technical support, development or sustaining engineering is plus
• Relevant experience in working with customers to resolve issues
• Should be able to travel outside if required
• Proaactive Support handling
• Software Update Management handling
• Primary country and city: Mexico (MX) || Mexico City || Tecnoparque || IT; ProdMgt; ServEng

ITP Support Engineer Resume Examples & Samples

• Interface with and manage customers to resolve technical issues on Polycom ITP products via phone, email, or on-site
• Support Polycom products, including but not limited to: Immersive Telepresence solutions (IS, OTX, RPX), middleware (DMA, RM), bridge (RMX, CS), and network perimeter entities (VBP, RPAD)
• Support Polycom Partner Integrations, for example Microsoft Lync integration
• Bachelor's Degree in a technical field, or equivalent experience in a technical field
• Understanding of UC, including Video Conferencing and associated technologies (GKs, GWs, Management systems, etc) required
• Strong knowledge of general A-V technologies required
• Knowledge of H.320, H.323, SIP and IP protocols. Must be able to read network captures and a working knowledge of Wireshark is a plus
• Knowledge of ISDN T1/E1
• Database experience a plus (MS-SQL, MySQL)

Datacom Support Engineer for KK Circle Resume Examples & Samples

• Manage day to day Maintenance of all PC/MPBN system
• Scheduling and reviewing all planned work (change Request) across the Network
• Coordinate with TSG(Technical support group) for efficient implementation of service request and complaint handling
• Coordinate with GSDC (BO, FO, CM) ,D&P and MSIP(National team interfacing customer central office) for effective O&M operations and effective functioning of network
• Maintain effective technical support staff for PC/MPBN
• Manage all the activities with allocated resources (man &machine) with the
• 2Human Skills
• Consultative skills
• Cooperation
• Diversity awareness
• Drive change
• Interpersonal communication
• Marketing skills
• Presentation skills (oral and written)
• Share knowledge
• 3Business Skills
• Business understanding
• Financial understanding
• Use of IS/IT
• 4Professional Skills
• PC/MPBN Networks
• IP Networks
• Basic knowledge of Packet Switching
• Huawei Router/Switch/Firewall & PC nodes

Telecoms Support Engineer Resume Examples & Samples

• A Degree in Electronic Engineering/Telecommunications or related discipline
• Circa 5 years' experience working in a telecoms environment - preferably with real time charging experience
• A hands on and flexible attitude to work
• Scripting knowledge

Telecoms RTC Support Engineer Resume Examples & Samples

• Experience of Telecoms protocols (ideally Diameter)
• Some experience in a Support or Quality focused role
• Experience with Linux/Unix
• 5-7 years of proven experience of support Oracle DB’s in a telecom production environment
• Supports and maintains all databases in production and lab environment including capacity planning and performance tuning
• Deploy new versions of the Oracle RDBMS and its tools
• Plans and implements backup and recovery of the Oracle database
• Implements and enforces security for all of the Oracle Databases
• Works with development team to support database re-organizations as required and assisting with performance and ensuring maximum uptime of the database
• Works with development team to evaluate releases of Oracle and its tools, and third party products to ensure optimal production performance
• Enforces and maintains database constraints to ensure integrity of the database
• Administers all database objects, including tables, clusters, indexes, views, sequences, packages and procedures
• Responsible for and serves as the SME for troubleshooting, triage and getting DB’s back online in the event of an outage or impact
• A good knowledge of the operating system(s)such as Linux Redhat and Windows and also operating system performance monitoring and the necessary adjustments
• Candidate must have the ability to perform both Oracle
• Candidate must have excellent knowledge of Oracle backup and recovery scenarios, Oracle tools, Oracle security management and how Oracle acquires and manages resources
• Candidate must have a good knowledge of the way Oracle enforces data integrity and knowledge of both database and program code performance tuning

Support Engineer M/F Resume Examples & Samples

• Communicate with customers, GBS engineers and appropriate subsidiary staff via electronic correspondence or telephone. Assist with onsite support regarding mission critical problems experienced with the supported technology & product within your team
• Solve complex level of problems, involving broad product knowledge or functionality speciality redirected by GBS or escalated by EMEA subsidiary sites. Provide solutions that satisfy customers which will involve handling difficult situations (complaint handling, sensitive customer, mission critical)
• Take an active role in challenging and suggesting enhancements on existing processes and workflow
• Develop own technical & functional knowledge on products/technologies related to the team scope
• Write technical articles in order to distribute technical information to all Customers, CTS engineering and subsidiary staff. Attend triage meetings with local GBS engineers to share knowledge and efficiently develop customer solutions
• Develop and deliver internal GBS and customer technical trainings/workshops in speciality areas
• Perform technical mentoring and assisting of GBS engineers and SMS&P to ensure the quality of support given
• Preparation and Delivery of pro-active support services (Supportability Reviews and Expert Roundtables). Contribute to those topics in supported technology and define scope of upcoming technologies
• Assist with special projects as assigned (International Business & Process Improvement). Assist in special projects in conjunction with other MS departments (MCS, Pre Sales …)
• Assist in hot-site issues by setting customer expectations, devising action plans and communicating to BG, SMS&P, partners and customers
• Use sophisticated tools to analyze complex problems and develop solutions to meet customer needs
• Assist in representing Microsoft in any forum (i.e. seminars, technical or marketing, conferences event)
• Work with local marketing people for product feedback & new product launches
• May Participate in 24x7 rotation based on products/technologies knowledge (Country dependent)
• Ability to delight customers, contribution to team customer satisfaction goals
• Excellent Team player
• Strong ownership of customer issues Realise personal accountability within team
• Knowledge of a CRM application purpose and implementation
• Microsoft Dynamics CRM Experience would be beneficial but not essential. In depth knowledge of other Microsoft stack technologies would be appropriate instead (such as SQL Server, IIS, ADFS, Exchange)
• Knowledge about Web services / SOAP architectures
• Jscript, XML, HTML
• .Net Framework 4 or later
• Microsoft SQL Server 2008 Database engine or later
• Ability to take leadership in one specific product or area of business processes
• Communication skills in international environment
• Mandatory fluent English language - Spoken and Written
• MCPs / MBS Certifications
• Other Business Process industry recognized accreditations desirable

Windows Enterprise Support Engineer Resume Examples & Samples

• Apply creative problem-solving techniques to identify the source of problems; while at the same time keeping the customer aware of every step along the way via the ticketing system
• Expected to advise on potential pitfalls that a customer may experience, using existing or planned methods, and suggest alternatives that may better serve the stability and security of the customer’s solution
• Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system
• Manages the load configuration of a central data communication processor and makes recommendations for purchase or upgrade of data networks
• Coordinates terminal orders, network system planning, upgrading, monitoring, testing, and servicing
• Defines, designs, and implements network communications and solutions using the Windows system
• Responsible for solving customer's technical issues which can include OS level, webserver, database server, applications server, DNS, SMTP, or other software issues
• Expert troubleshooting of the Windows OS, IIS, SQL and other applications
• Provides consulting service to customer on building solutions to meet customer needs
• Responsible for technical aspect of customer visits both in the office and at customer locations, includes presentations
• Ensures customer satisfaction with follow ups
• Handles level-appropriate customer support requests via the ticket system
• Creates and maintains customer loyalty by serving customers above and beyond their expectations
• Exercises judgment in decision-making in order to routinely deliver FANATICAL customer support
• Due to the 24x7x365 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, etc
• Microsoft Certifications are highly preferred
• Advanced understanding of firewalls and load balancers is a plus

MAM Support Engineer Resume Examples & Samples

• Problem Resolution - To provide a first line support to all and any technical problems regarding the media asset management and digital delivery archive and post production systems raised by the operational teams in EMEA
• To provide detailed fault analysis of longer term issues and find resolutions to these problems
• Liaison with Manufactures and their suppliers in support of operations, to ensure that both technical and operational issues are resolved. This includes taking the appropriate measures to ensure that equipment is safely delivered and returned when an external repair is required
• Documentation - To create and maintain documentation for the workflows used at Turner that can be easily understood super users of the MAM system General duties
• To perform the daily health checks of the system
• To work closely with the Media Technology Team to ensure maximum efficiency of operation, and that any improved procedures can be put in place with minimum of expense
• To make accurate records of reported issues, repairs and modifications for the purpose of future reference and to provide reliability metrics
• To keep up to date with Turner policies and advice if any unsafe working practices or environments are found
• To co-ordinate the shipping and repair of faulty equipment with 3rd party vendors
• To generate, code and distribute purchase orders to 3rd party vendors for repairs and purchases. Technology & Operations (T&O) group is situated within Turner Broadcasting Europe LTD division, as well as within TBS Inc.'s Global Technology & Operations (GT&O) division. T&O provides IT and Broadcast Operations functions for Turner's EMEA region (approx. 1300 employees and 30 offices)
• Qualified HND equivalent or higher in a related engineering subject
• Proven work experience in the Broadcast or Media environment in a technical role
• Understanding of XML Python, C, Java programming knowledge
• Good working knowledge of Windows and IT Networks
• Experience of first line Digital Betacam VTR maintenance
• A good understanding of both SD and HD signals including Dolby
• Understanding of Linux
• Be able to support content delivery, ingest, transcode and asset management systems including data storage and archive
• Experience of Post Production Environment, specifically with Avids and Premier NLE's
• Good understanding of the codecs used in the wider media industry
• Understanding of standard queries that can be run on SQL databases

ICT Support Engineer for Hospital Information System Resume Examples & Samples

• Customer Issue handling and Problem Solving (Corrective maintenance and Support)
• Handling of Preventative Support (Monitoring and Administration, Operation and Maintenance)
• Software Update/Upgrade Implementation
• Installation, Configuration and Integration of HIS solution
• User education
• Minimum three year experience in work on projects for the support of ICT applications
• Knowledge of the principles and concepts of IT (network, servers, OS, Internet browsers, printers, installation, support ...)
• Knowledge of object-relational databases, experience in using Oracle
• Knowledge of Solaris operating systems
• Experience with application servers
• Knowledge of server infrastructure components (LDAP, Web services, mail, database ...)
• Basic knowledge about hospital processes

Senior Methods Engineer, Support Equipment Resume Examples & Samples

• Analyze, plan and establish tool requirements to support engine maintenance at various MRO Facilities
• Participate in development and qualification of support equipment
• Manage outsource of planning tasks with both local and low cost providers
• Manage program tasks to ensure tooling is delivered on time and within budget

Citrix L Support Engineer Resume Examples & Samples

• Senior resource responsible for infrastructure components within the global operating environment
• Own and resolve production issues escalated from L2 support, mentoring others and creating knowledgebase articles where possible
• Ongoing upgrade and maintenance of associated platform hardware
• Perform root-cause analysis and solving complex problems
• Work with design teams to review operational readiness of new projects, and contribute to solution designs and develop standards where appropriate
• Providing first-class system support from initial contact to closure
• Executing maintenance and disaster recovery tests on a scheduled basis or as required or requested
• Implementing regular, approved system patches and change requests
• Working with global infrastructure teams to implement/execute change requests
• Identifying, reporting and fixing of poorly performing systems using agreed monitoring tools and processes
• Troubleshooting production problems and issues using structured processes
• Change management and execution using a defined process
• Outstanding 3rd level Citrix skills in XenApp, Presentation Server, XenDesktop and Netscaler with technical capability to lead any incident through to resolution
• Scripting skills would also be highly favoured
• Experience with 2 factor authentication systems – Vasco (preferred), RSA or others
• Experience with application virtualisation delivery

Software Configuration Management & Development Tools Support Engineer Resume Examples & Samples

• Solve customer's problems/issues and being a Subject Matter Expert on SCM tools configuration, integration and usage
• Manage and provide consultancy & expertise on our SCM and development platforms, operational environments and Development Tools products
• Assess impact and implement changes and releases on the operational environment
• Collaborate closely with developers (potentially in dev-ops model) to assure new services are properly handed-over into operations
• Identify opportunities for service improvements and implement them with the help of the management
• Experience in administering/supporting/configuring some of the following

Piero Support Engineer Stage Resume Examples & Samples

• Kit building and Stock handling
• Piero Software Testing
• Bug report through task management system (JIRA)
• Occasional Customer Training
• Good knowledge of the Piero analysis solution
• Good knowledge of Sport Broadcast productions workflow
• Piero system operational knowledge
• Broadcast sport production and video background

Infrastruture Support Engineer Resume Examples & Samples

• Responsible for the support and maintenance of Infrastructure components within the global organisation such as networks, fileservers, operating systems, etc
• Providing platform systems management
• Second-line resolution and/or escalation of production issues
• Maintaining relationships with the ISD Account Team and business users
• Determination of failure trends and root-cause
• Working quickly and effectively to take action against requests and incidents or escalating as required
• Troubleshooting and escalation of production problems and issues using structured processes

Build Support Engineer Resume Examples & Samples

• Develop and support internal tools related to software configuration/ deployment, software build, continuous integration, and release automation
• Build, install, and manage the dependent libraries required to build our internal tools
• Provide direct support to developers and technical artists on build errors, configuration issues, and revision control issues
• 3+ years experience in release engineering, systems administration, DevOps, or software development
• Attention to detail, curiosity, and a willingness to learn
• Also, you must have proof of legal authority to accept employment in the U.S
• Building compiled code using frameworks like make, cmake, SCons, ant
• Scripting languages like Python, Perl, or bash
• Linux command-line navigation and administration tools
• Revision control systems like Perforce and git (at an administrator level)
• Continuous integration systems (similar to Jenkins or buildbot)
• Package management and distribution software like yum, apt-get, RPM

Desktop Engineer L Support / Location Resume Examples & Samples

• Provide onsite Level 2 support for all IT hardware and software related issues
• Respond to requests via BMC Remedy ticket
• Troubleshoot and resolve technical issues related to hardware, software, telecom and network - Windows OS, Desktop, Email (Lotus, Exchange), Active Directory, etc
• Ensure logging and closing of all incident tickets through ticketing system
• Minimum of 5 years experience in end-user support for laptops, desktops, applications and telecommunications
• Experience supporting a large environment (with at least 1000 users including VIP/VVIP)
• Hands-on experience in troubleshooting Windows OS, Desktop/Laptop, Email (Lotus, Exchange), Active Directory, basic networking and server, etc
• Experience in OS installing, upgrading, troubleshooting and repairing networked computers
• Excellent interpersonal, verbal and written communication skills. Able to work with little or no supervision
• Willing to be based in Tuas and Jurong East (rotation schedule between Tuas and Jurong East office)

Dialler Support Engineer Resume Examples & Samples

• Provide on-call coverage (24/7) for dialer trouble tickets
• Gather necessary data / examples to diagnose problem
• When appropriate, open and manage vendor support requests
• Develop or determine problem resolution
• Test resolution on development system
• Obtain operational approval of test results and implementation plan
• Follow Citi IT change implementation requirements
• Participate in required conference calls for severity 1/2 issues
• Ensure prompt resolution and SLA compliance
• Implement minor system enhancement requests
• Assess deliverables, identify critical paths and dependencies
• Estimate time and cost requirements
• Establish development plan, schedule, and risk / contingency plans
• Test any system changes in development environment prior to implementation
• Coordinate scheduling and implementation of request solution
• Communicate request status to the internal Citi customers
• Document timely status updates on assigned trouble tickets and maintenance requests

Genesys Support Engineer Resume Examples & Samples

• With members of the tight-knit team, own the system availability and support for the contact center systems including routing, reporting, workforce management, call recording and customer self service
• Form strong relationships with operating managers, and professional staff in our internal customer teams, CX, TnS, WFM, and Marketing
• Work closely with other Engineers and technicians on the IT team to develop and manage foundational technologies that support contact center operations
• Build and manage productive relationships with support teams from product vendors
• Be available on a regular schedule to handle Tier 2 and 3 system problems on various contact center systems in a follow the sun support model
• Participate in triage and diagnosis of production incidents and problems
• Perform hands on development in Genesys platform and implement production fixes
• Able to deep dive into the Genesys platform to understand root cause of issues and restore service
• Understand how Genesys integrates into the overall solution landscape including Network/Carriers and CRM
• Ability to effectively partner with other IT domains and vendors to resolve incidents and problems
• Manage simultaneously both regular daily tasks such as trouble escalations and longer term projects
• Create accurate and clear documentation, develop support processes and procedures, and train Tier 1 Help Desk team on support activities

Junior Trade Floor Support Engineer Resume Examples & Samples

• Bachelor’s Degree in Information Technology or an IT related field
• 2 or more years IT experience
• In-depth knowledge of Market Data and training applications/platforms such as Bloomberg, Thomson One, Reuters, Factset, Market Access, Tradeweb, etc
• Knowledge of WinXP, Win7, MS Office Suite, 3rd party apps and Capital Markets applications
• Sound troubleshooting skills for hardware and software platforms
• Good interpersonal skills and the ability to work as a teamplayer
• Building partnerships
• Achievement motivation
• Teamwork & Co-operation
• Strong Collaboration
• Relationship Building
• Initiative & Pro-activity
• Provide hands on Tier 1, Tier 2 White Glove support to the RBC Capital Market Trading Floor, Capital Market Executives, and users actively utilizing Market Data applications (Investment Banking/Operations)
• Work in conjunction with support teams from across the globe, Regional/Global Market Data Groups, Product Managers across divisions, Regional/Enterprise Networking groups, Telecom and 3rd party vendors to resolve hardware issues, market data problems, investigate and analyze application difficulties, and any network complications that may arise on the floor
• Deliver a wide range of analytical/problem-solving skills in rapid time within numerous computer environments for front/back office users
• Liaise with various vendors to diagnose connectivity issues, UAT testing, and coordinate rollouts of application updates/rollbacks into Bahamas production environments
• Assist with managing the infrastructure within the environment, i.e. network devices, servers, telephone equipment, U.P.S with the expectation of minimal to no downtime
• Provide white glove/time sensitive application, market data, and hardware platform support for all Bahamas front office personnel
• Communicate effectively with front office users, managing directors, executives and administration
• Assist with user/hardware/software relocations across The Bahamas and abroad
• Develop trrends across regions by monitoring/utilizing 3rd party support applications and analyzing incoming trouble calls
• This role will be required to work shifts and weekends

BB Saas Support Engineer Resume Examples & Samples

• Customer Transaction monitoring
• Issue Analysis and Resolution
• System Maintenance
• At least 3 years experience in EDI
• At least 3 years experience in Unix
• At least 2 years experience in Sterling Integrator
• At least 2 years experience in Mapping

Infrastrucure Support Engineer Resume Examples & Samples

• To install new technical or software requirements as defined by customers, (otherwise understood as planned changes or Variation Orders)
• To follow procedures in line with company policy (i.e. Local Procedures or ISO20000-1 defined processes) and suggest and follow-up improvements
• To provide technical support to external customer engineering staff

IMS Support Engineer Resume Examples & Samples

• Perform troubleshooting in real customer network and lab
• Take part in on-site installation, configuration and testing activities
• Be on-call for emergency support handling
• Verify emergency corrections in lab before they are released to customer
• Participate in early product deployment projects such as FOA and DVA
• Have daily dialog and discussions with our interfaces in the Region organization (SSDO, GSC) and the PDU's

Dedicated Support Engineer Resume Examples & Samples

• Primary support person for 1-3 customer accounts
• Work with ticketing system to respond to your customer's issues that include but are not limited to workflow, custom coding issues, Architectural planning, and configuration, to identify the root cause of unexplained operational customer support issues
• Investigate problems (log diving, reproducing issues, bug writing and tracking) and perform network traces and troubleshooting. Diagnose problems with applications running on our core servers
• Documentation of custom workflow for the customer accounts you are assigned to
• Document and keep current the Operational Handbooks used by you and your customers
• Lead weekly/monthly customer meetings to go over tickets, incidents, performance, and process
• Participate in the development and testing of reports, monitors, tools, scripts and other bespoke customer needs
• Work with internal teams to create and prioritize escalations in a manner that maximizes benefit for the customer
• Provide weekly and monthly operation metrics for a specific customers usage patterns to both internal and external executive teams
• Act as Incident Response Manager during and after production and customer issues
• Contribute in workflow and monitoring architecture reviews for specific customer
• Act on the behalf of the customer and thePlatform for external vendors that our customers are leveraging as production solutions
• Provide 24x7 on call subject matter expert escalation Support to internal and external teams
• Work closely with peer teams to deliver high availability and optimum performance for customers
• Ability to troubleshoot and repair all but the most complex issues. Performs maintenance activities with a minimum of supervision and

Preemtive Support Engineer Resume Examples & Samples

• Main contact for all issues occurring to assigned product area and determine how events should be resolved
• Develop new checks/analysis for subject matter area by reviewing internal alerts (GOLs, 3PP, PLM info, RCAs) and KPIs, critical alarms, system events & exceptions, basic troubleshooting, audits, data analyzing and reporting for assigned product area/customer
• Provide guidelines and work instructions for customer notifications & recommendations
• Oversee all activities for subject matter area
• Provide basic, internal support on the CADC Tools Systems, including Data Collector, SQL Server DB, CGI Web Portal, ITK (ISP ToolKit), Next Nine, and SONAR/DCS/LTS servers
• Perform Preventative Maintenance by performing daily/weekly/monthly health checks on the CADC Tools Systems
• Perform Maintenance/Patch Upgrades on CADC Tools Systems, as necessary, with an approved method of procedure that has been reviewed by higher level CADC Tools personnel
• Implement CRs (Change Requests) for basic function changes to the CADC Tools Systems, as necessary
• Provide Technical Support to CNS teams, which include requests for assistance with data retrieval/mining, fault management and system recovery of SONAR/DCS/LTS servers

Support Engineer Ran Resume Examples & Samples

• Excellent technical competence in Ericsson GRAN, WRAN and LRAN
• Minimum one year experience in RAN troubleshooting in customer support
• Minimum 2 years of experience in RAN technology
• Minimum 5 years of experience in Ericsson
• Provides technical support assistance to clients using problem determination/problem source identification skills
• Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
• Communicates action plans to the client or IBM representative as appropriate
• Recommends and implements new or improvements to existing technical support tools, procedures, and processes
• May provide training for and mentor others on the team
• Contributes to department attainment of organizational objectives and high client satisfaction
• ** Computer Networking experience is a must****
• Review lightly technical requests from mobile operators and approve or decline them based on standard workflows. This would have a SLA of 1 business day on each review
• Proactively reach out to Mobile Operator Partners when we need them to make a scheduled change on their systems. The contractor would then help the partner through the standard process and talk them through running automated tests on an mobile app
• Work with new partners (over video calls) to run through a standardized User Acceptance Test plan before their launch their new Internet.org service
• Plan and execute project related work, including server, network and datacenter migrations
• Perform Quality Control passes and plan, as well as execute, complex maintenances
• Deliver outstanding customer outcomes while working with new bleeding-edge technologies
• Grow into the Support Systems Engineer role through training and mentoring
• Install, configure, update and troubleshoot services for customers, such as Windows OS level concerns, web server, database server, applications server and mail; includes Windows, IIS, Scripting Languages (Powershell, Python, vbscript), MSSQL databases, SSL, DNS, Storage (RAID, NFS Server, SAN/NAS/DAS, Netapp), Networking (Cisco Routing, Switching, Firewalls, Load Balancing, vLan), Clustering, HA or High Availability, Virtualization (HyperV)
• Teach customers “how to fish” by advising on technical issues; this includes designing and implementing solutions to meet business needs, including advanced software and hardware updates, that will improve the performance and reliability of the system
• Advanced knowledge of servers/computers hardware and software, DNS and networking fundamentals including diagnostics with Windows tools
• Inherent problem-solver with desire to learn and take on responsibilities
• Requires approximately 5+ years working in a computer technical field, 3+ years in an enterprise server environment, or 2+ years in web hosting environment
• Due to the 24x7 operations of the business, Associate Support System Engineers may occasionally require on-call coverage overnight and on weekends and holidays
• Technical certification including MCP, MCSA, MCSE, etc., strongly preferred
• Service delivery: technical support and proactive services
• Detailed understanding of customer’s network, applications and Polycom product implementation
• Consulting services to assigned accounts on implementation, upgrades and usage of Polycom solutions
• Support Polycom products, including but not limited to: Immersive Telepresence solutions, Elite maintained endpoints, middleware and bridges
• Determine root cause of problems or effectively interface with escalations team to determine root cause, find solutions and provide feedback to customer on root cause as required
• Maintain accurate documentation of all actions required to resolve issues
• Available, if required, to provide back up to a regional support team working on nominated Elite accounts
• Extensive experience as primary point of contact for accounts in a high touch technical support environment
• Understanding of UC, including Video Conferencing and associated technologies (GKs, GWs, Management systems, etc) required, including
• O o designing, implementing, and troubleshooting Microsoft Lync 20xx and Office Communications Server 2007 R2

Converged Hardware Engineer L / L Support Resume Examples & Samples

• Network focused in your role within the Converged Hardware Services Team
• Install, configure and manage converged technologies across EY’s global estate
• Troubleshoot storage, network and compute issues through to problem resolution
• Implement solutions based on EY standard components globally
• Administer VCE Vblock systems
• Engineer new converged/hyper converged/software defined storage solutions to meet EY requirements
• Adhere to Change/Problem/Incident management process
• Knowledge in Backup Hardware components
• Knowledge in Server OS technologies (Windows, ESX and Linux)
• Continuous commitment to learning and improvement
• Comprehensive verbal and written communication in both business and technical context
• Ability to work with geographically dispersed teams
• Strong self management and time management skills
• Strong interpersonal skills including: team work, ability to accept constructive criticism, willingness to help others, integrity, operate with respect and trust
• Flexibility in approach to work and adaptability to changing conditions
• Technical risk identification and management strategies
• Travel may be required to guide implementations or meet with vendors and contractors supporting various projects
• Weekend or late night work may occur during project phases
• Due to the global team/organization calls and meetings out of regular office hours will occur
• Experienced in working with Multicultural Teams
• Engineer with experience in technical support for 2G: Trouble shooting, Problem Solving and Emergencies handling
• Very good knowledge on Radio Base stations, BSC , NWI
• English communication (advanced)
• Previous Mediaroom technical support experience is highly desirable
• Junior-Senior engineer level experience is preferred with focus on Microsoft platform servers (5+ years troubleshooting Microsoft server platform software)
• Experience working with and supporting Enterprise and/or Telco/Cableco customer base
• Self-starter with ability and ambition to work remotely, or possibly onsite with a specific customer for extended or dedicated periods of time
• Ability to work across groups by setting mutual goals, ensuring clarity of roles, and working together in ways which enhance business effectiveness
• Spanish or Portuguese language speaking and reading/writing capabilities are a plus
• Work closely with our Mobile Operator partners to help them deploy both Internet.org as well as Facebook's special pricing offerings onto their mobile network. This includes remotely supporting the Mobile Operator's deployment and testing of VPN connections, Header Enrichment, Special Pricing configurations and SMSC Binds from our office in Menlo Park, California
• Provide ongoing reactive technical support to Mobile Operators through a scaled ticketing system while ensuring a high quality of service. This includes troubleshooting partners technical issues in real-time in cooperation with their engineering and 2nd level operations teams and working with Facebook's internal technical teams on resolving those issues
• Build and maintain proactive monitoring systems to ensure all Mobile Operator integrations are highly available

Industrial Engineer Support Intern Resume Examples & Samples

• Define takted delivery routes
• Complete standard work for loading carts
• Develop most efficient warehouse stores layout
• Develop training plans
• Identify productivity opportunities in materials
• Assist in Lean Transformation plans for 2016
• Customer Request Handling (provide technical support for HIS application for end-users, via phone and email, work with the end-users to understand the inquiry and/or escalate to next level to help facilitate to resolution, help end-users to gain understanding of application and process navigation through it)
• Problem Solving through corrective maintenance (research, diagnose, analyse, troubleshoot and identify solutions, elimination of the causes of problems by implementation of the transitional / alternative solutions, gathering necessary inputs for development team in order to correct bug, testing, document best practices)
• Handling of Preventative Support (Monitoring and Administration of system, proactive identification of potential problems in terms of verification of system records files to the application server and database, the detection of a potential malfunction and implementation of necessary corrective or administrative actions on system components so system can remain in satisfactory operating characteristics and prevent problems from recurring),
• Software Update/Upgrade Implementation, including writing necessary technical documentation
• Responsible for reporting work status to the project and line manager
• The workplace may include shift work (from 07:00 to 20:00 on working days), and if necessary Emergency on-call duty rotation (24/7/365)
• Bachelor's degree in Computer Science, Information Technology or equivalent work experience
• Experience and Knowledge of server infrastructure components (Oracle database, application server (Oracle WebLogic), http server (Apache), LDAP, load balancer (F5), ...)
• Candidate shall be BE/B.Tech with 7-10 years of experience in a customer facing technical support environment in telecom/Network/VoIP domain
• In depth knowledge of telephony (including ISDN / Q.931 / DASS2 / DPNSS) and an ability to apply this knowledge to resolve complex issues
• A good knowledge of conferencing solutions from a service provider perspective i.e. audio, video bridges etc
• Knowledge of networking, LAN protocols, network topologies etc
• Good understanding of MS Windows/AD/Exchange environment
• Demonstrably good understanding of IP network and network troubleshooting skills
• Familiarity with firewalls, routed networks, video/audio across IP etc
• Knowledge of international standards, especially with regard to audiovisual and data conferencing, and LAN / WAN networks
• Experience of supporting videoconferencing and audio-visual equipment. Polycom CVE qualified and CCNA certified, preferably
• An understanding of interoperability issues with different manufacturers’ conferencing systems would be useful
• A background of handling customer problems in a professional manner, whether over the telephone or on site
• Good written skills, to include formal technical report writing
• Organised, structured approach to managing work loads
• The ability to work in a high pressure environment
• Flexible attitude. Willing to participate in an on call / call out rota, able to work non-standard hours (overnight, weekends) and able to travel throughout India as required, often with little notice
• Self motivated, “can do” attitude, able to use initiative

Nuix Engineer Support Resume Examples & Samples

• Bachelor’s degree in Computer Science, Business or closely related field or equivalent experience
• 2 - 4 years of experience Nuix Engine API Developer Certification and Nuix eDiscovery Certifications Preferred; Degree in Computer Science, Machine Learning, Information Retrieval or related field Preferred
• Nuix Engine API Developer Certification and Nuix eDiscovery Certifications Preferred
• 2+ years experience with scripting or programming languages, including but not limited to Visual Basic, MySQL, C, C++, Perl, Python and / or SQL Oracle Database development
• Two years of relevant experience in an eDiscovery vendor or law firm environment (incl. but not limited to Early Case Assessment, Analytics and Predictive Coding, Downstream Review and Production) and Investigative workflows
• Experience using various software tools including Relativity (kCura), Clearwell (Symantec/Veritas), Axcelerate (Recommind), Viewpoint (Xerox), Xera (iCONNECT), Equivio (Microsoft), Brainspace (Brainspace), PSS Atlas (IBM), eCapture/Allegro/Eclipse (iPro), LAW Prediscovery and ECA (LexisNexis), eNCASE eDiscovery/eDiscovery Review (Guidance), Extero, Autonomy (HP), Kazeon (eMC), etc. Experience with all listed tools not a requirement, but broad base of experience across various tools is desired
• Problem Solving – Excel with handling of high-level issues and good understanding of utilization of internal resources to determine most appropriate course of action
• Well versed in analysis methods and techniques for managements of projects containing ESI
• Highly proficient with MS Office applications
• Ability to organize and delegate tasks as necessary
• Excellent organization skills and ability to self-manage
• Proven ability to handle projects within a tight deadline
• Ability to work flexible schedule and extra hours as needed
• Strong analytical and communication (verbal and written) skills
• Maintain a high performance level on repetitive tasks
• High attention to detail and accuracy of work
• Work on call off hours/weekends during critical project phases
• Strong organizational skills and ability to manage multiple projects simultaneously
• Work well in a team environment as well as independently
• Work well under pressure and time-critical situations

Principal Cnd-sp Infrastructure Engineer Support Analyst Resume Examples & Samples

• Serves as liaison with clients, participating in meetings to ensure client needs are met
• Maintains current knowledge of relevant technology as assigned
• Participates in special projects as required
• Experience with support to CNDSP work centers
• Will have excellent oral and written skills creating programmatic documentation; standard operating procedures and granular process checklists
• Will conduct special projects by request
• 8-10 years of related systems engineering experience

Senior Software Engineer, Support Resume Examples & Samples

• Software development with Java, C/C++, XQuery, JavaScript, or similar
• Document and data formats - XML and JSON along with related technologies
• Enterprise database engines (Expertise from RDMS technologies such as Oracle and DB2 are transferable)
• Operating systems - Linux and Windows Server
• Search engine technologies such as Lucene and Google Search
• Commonly accepted industry architectures/technologies including J2EE, .NET, XML, REST, SOA/Web Services, SQL, HTML, HTTP
• This is a problem solving role. We do not work off of scripts as very few of the issues we receive fit into a box
• This role requires an understanding of the entire application stack, with the ability to debug not only code but also system level issues
• Performance geeks should apply because the most common cases are customer specific performance issues
• This is an Incident based role - not project based (i.e. we do not develop a product but we help our customers build and maintain products)
• The people that call upon MarkLogic Support are Engineers and IT professionals – The MarkLogic Support team needs to be able to speak their language
• The support team at MarkLogic is in the engineering organization
• Case load – current average is about 5 tickets per week. However, we realize that not all problems are created equal, so we do not base an engineer’s performance on this statistic
• The MarkLogic Support team is a true TEAM! Although we are spread out around the world, there is a culture that we are all in it together. The only statistics ever presented up management chain are team statistics
• Previous experience as a Support Engineer, Service Engineer, IP Engineer, Packet core Engineer or Network Engineer (or similar) in the telecommunications space
• BA/BS in Engineering, Computer Science or equivalent degree/experience
• 3+ years of experience in the telecommunications industry
• Good understanding of standard operator infrastructure, capabilities and network protocols, especially packet core infrastructure (2G/3G and 4G), service (VAS) infrastructures, GGSN, SGSN, BSS infrastructures for provisioning and charging (online/offline charging, mediation), advanced packet core features (PCRF, DPI) preferred
• Solid understanding of IT infrastructures (distributed, high available real-time infrastructures) and network protocols on different layers (OSI layer model – IP, TCP, UDP, SCTP, HTTP, SMPP, GTP, Diameter, MAP, CAMEL) preferred with good knowledge of different data exchange formats, protocols and common telecom infrastructure APIs in general
• Bilingual in English and Spanish or Portuguese, including writing technical documentation
• Unix/Linux experience would be highly advantageous
• Scripting experience would be highly advantageous
• Relocation assistance available for valid visa holders
• Need strong building blocks -- will consider candidates with 1 or more of the following experience areas
• External customer support for enterprise environments
• TSM / TPC support, test, or hands-on administration
• Strong debugging skills on Storage / Backup products
• Very good communication skill
• Should be able to articulate solutions and troubleshooting options well
• Hands-on experience with multiple platforms including Linux, AIX, and Windows
• Understanding of database, perferably IBM DB2
• Familiar with and able to interpret complex software problems that span across multiple components
• Storage Area Networks, Network protocols
• Network troubleshooting using tools such as Wireshark, etc
• Hands on experience with Storage virtualization is a plus
• Providing first class 2nd/3rd line support to Sky’s Enterprise MAM Systems
• Helping to facilitate and manage projects or improvement driven change work on the platforms and ensure they transition into the support team
• Ensuring that support tasks are carried out to an appropriate level in an appropriate time frame
• Ensuring that tasks are always coordinated properly for the hand over and hand back of live systems, to ensure that systems are fully operational before returning to live use
• Experience of Supporting MAM Systems
• Experience of MAM Workflow Orchestration / BPMS
• Experience of Broadcast Production Systems and Workflows
• Experience of Encoding/Transcoding (Preset/Profile Design)
• Experience of SD/ HD/UHD video and audio formats
• Experience UNIX/Linux Administration
• Knowledge VizOne, Ardome Signiant, Aspera, Elemental, Ateme, Vantage, Cerify
• Knowledge scripting Perl/Python
• Knowledge of Broadcast IT Systems (Storage, Network, Databases)
• 1 or 2 Years of experience in IT
• Network Printers / MFPs
• Telephone switches (Alcatel, Cisco)
• Network protocols and services
• Ability to translate business requirements into technical consequences
• Quality awareness, with "first time right" approach
• In addition to the technical skills specified in the previous section, possession of the skills or knowledge on the subjects listed below allows for improved flexibility and/or career potentials

Desktop Service Engineer Support Engineer Resume Examples & Samples

• Creates OS image/build packages, application packages and undertake OS installation/troubleshooting
• VDI (Virtual Desktop Infrastructure) managing the virtual image
• Understands AD structures, Global Policies (GPOs), User permissions
• Extensive knowledge of Windows 7 — 10 and Server 2003 - 2012 R2
• Strong engineering skills in Windows server and desktop infrastructures
• Strong imaging and deployment skills
• Strong skills in patch management using WSUS and like technologies
• Automation and maintenance using Enterprise Management tools. SCCM preferred
• Software Packaging and deployment
• Enterprise Management (SCCM, WSUS, Admin Studio)
• Exchange, SharePoint, Active Directory,
• Hardware, virtualization, and enterprise storage skills

Engineer Support Analyst With Strong MS Access Resume Examples & Samples

• Experience with Bills of Material and Material Requirements Planning often required
• Background in manufacturing
• PowerPoint and SharePoint are often key win factors

Application Engineer Support Resume Examples & Samples

• The Solar PV Application Engineer (SPV AE) is a consultative, technical sales professional responsible for supporting key Electrical Consultants, Engineering Procurement Construction (EPC) firms, Solar Integrators and Solar Developers that serve the Solar Photovoltaic marketplace. The SPV AE must possess strong technical skills. The SPV AE must have expert application and product knowledge in Solar DC Infrastructure (combiners, switches, switch-combiners, wiring and cable harnesses) Solar Inverters, Electrical Power Distribution, Power Monitoring, and SCADA systems
• It is the responsibility of the SPV AE to provide the technical support required to the overseas team (the US Solar Application Engineer) and may be asked to directly support a US Sales Engineer on specific solar PV projects
• The SPV AE position does not have an individual sales objective, or ‘loading&#8217
• The SPV AE must be capable of forging partnerships with internal resources (product lines, sales forces)
• At the direction of the US Solar Application Engineer, provide day-to-day assistance and support, including
• Assist with the layout and design of, Solar DC Infrastructure (combiners, switches, switch-combiners, wiring and cable harnesses) Solar Inverters, Electrical Power Distribution, Power Monitoring, and SCADA systems using Eaton assembly and component products. – Single line diagrams in AutoCad
• Assist with the writing of technical specifications for new projects in a manner that will put Eaton in an advantageous position when the project is bid
• Provide preliminary and final equipment layouts, dimensions, weights and budgetary pricing information
• Develop a solar project Bill of Material for pricing by CHAMPS and Divisions
• Run solar pv plant simulation model for selected Eaton equipment using PVSyst modeling software
• Provide technical support to the overseas team (the US Solar Applicaition Engineer) on projects quoted by the local sales office. This will include
• BE degree in related field (ideally Electrical Engineering) with minimum 3 years of experience in Electrical design/Power plant
• It is desired (not mandatory) that the basis level of technical knowledge regarding the application of , Solar DC Infrastructure (combiners, switches, switch-combiners, wiring and cable harnesses) and Solar Inverters products and their application
• The SPV AE is also expected to be proficient in AutoCad
• Demonstrated ability to interface with Electrical Consultant Principals and Lead Electrical Engineers at Electrical Contractors, EPC firms, Solar Integrators and Solar Developers, as well as Engineers at solar project End Users
• SPV AE’s must have strong commercial skills
• SPV AE’s must be excellent in building relationships and collaborative style of working
• Second-level incident support, including diagnosis and restoration activities, including liaison with third-party support contractors and/or manufacturers as needed to escalate these incidents
• Perform standard routines, queries or reports, setting up scheduled jobs
• Perform back-up and restore activities; Knowledge on Backup Exec, Sep Sesam, Microsoft DPM
• Contribute to the documentation of IT services
• Strong involvement with ISO 27001/ISAE 3402
• Support and maintenance of the operating systems and related utility software including patch management
• Security control and maintenance of the access controls
• Performing basic ongoing maintenance for IT Systems within the IT Infrastructure-Building, testing, maintenance and distribution of images; Desktop service maintenance including, deployment of releases, upgrades, patches and hot-fixes; Maintain desktop archiving/rebuild policy; Support for connectivity issues (in conjunction with network experts) to home-workers, mobile staff, etc. Configuration control an audit of all desktop equipment
• Managing the rights of specific users or groups of users to access resources on a network. Configuration and fine-tuning of IT systems
• Performing basic ongoing maintenance for IT Systems within the IT Infrastructure
• Monitoring of IT Systems within the IT Infrastructure
• Ensuring that management is made aware of all known and identified risks to system availability, performance, reliability and security
• Understands TMF Groups' business lines, regulatory requirements and how the organisation is structured
• Records their time accurately and within deadline
• Understands and applies control and risk and governance frameworks consistently
• Is financially mindful of personal impact on the business
• May delegate to support staff with clear explanation
• Understands own motivation and impact of personal attitude on own performance
• Builds and maintains relationships at all levels across the Group
• Will be mindful of cultural difference across a diverse organisation
• Communicates (verbally and through written work) information in a clear and concise manner
• Will manage stakeholders' expectations with regards to delivery, escalating concerns as appropriate
• Puts colleagues/clients at the centre of everything they do to ensure a positive experience
• Upholds the values of the organisation in all that they do
• Acts with integrity
• Trustworthy tea member who considers all that's around them
• No strategic input the role is operational/technical
• 3-5 years experience in a similar role
• Will generate ideas for improvements based on past experience
• Understands personal development areas and is driven to bridge gaps
• Will ask relevant questions to improve business awareness knowledge
• Is aware of client contracts and what is W.I.P/'out of scope'
• Individuals will work under direct supervision and work will be reviewed

Engineer / Support Engineer / Senior Engineer Resume Examples & Samples

• Assists in a variety of topics including developing innovative procedures, improved design recommendations or new or better equipment purchase recommendations
• Bachelors Degree in engineering
• Professional Engineer, registered in applicable state

Support Engineer Support Office Diss, Norfolk Resume Examples & Samples

• Provide general IT support to all CVS employees and sites across the group as part of the IT department (will need to be flexible in start time as shifts vary from 7.00am -3.00pm to 10.00am to 6.00pm Monday to Friday. Occasional weekend and on-call availability required as well
• Participate in off-site new system installation projects. Some overnight stay will be required on occasion
• Support the IT department in the daily running of the IT helpdesk
• First line logging of technical issues (ensuring relevant parties are kept fully informed of progress as appropriate)
• Build / configure devices such as laptops, PCs, printers and terminals
• Adhere to defined IT policies and processes, ensuring IT provide a consistent and professional service at all times
• Escalate IT issues to the IT Support Manager and Head of Group IT as appropriate
• Participate in projects off site from time to time as may be deemed necessary
• Provide a high level of customer service and support at all times
• Behave in a professional manner in all communications and responses
• Share relevant information with colleagues, ensuring they are able to follow up and complete any work undertaken should circumstances required it
• 1 years + experience working within an IT helpdesk team (1st line support) for a multi-site business with a large customer base
• Good technical background in a Microsoft Windows environment, utilising Terminal Service
• Experience in off-site network / system installations
• Experience of using Track IT to manage support calls
• Any technical qualifications relevant to this role (Microsoft certifications would be very advantageous)
• Experience supporting Linux servers an advantage
• Experience with MSSQL Server an advantage
• 1+ Years using Windows 7, Microsoft Office (Excel, Word and Outlook) 2007 or later versions
• Basic understanding of communication technologies (such as Wide Area Networks, VPNs, ADSL, Remote Desktop
• Anti-virus (Kaspersky)
• Provide general IT support to all CVS employees and sites across the group as part of the IT department (will need to be flexible in start time as shifts vary typically from 07:00 – 16:00 to 10:00 to 18:00 Monday to Friday. Regular weekend and on-call availability may be required as well
• Participate in off-site new system installation projects. Some overnight stays will be required
• Diagnose and resolve technical issues (ensuring relevant parties are kept fully informed of progress as appropriate)
• Participate in projects off site from time to time may be deemed necessary
• Share relevant information with colleagues, ensuring they are able to follow and complete any work undertaken should circumstances required it
• 3 years + experience working within an IT helpdesk team (1st / 2nd line support) for a multi-site business with a large customer base
• Excellent technical background in a Microsoft Windows environment, utilising Terminal Service
• 3+ Years using Windows 7, Microsoft Office (Excel, Word and Outlook) 2007 or later versions
• Demonstrable understanding of communication technologies (such as Wide Area Networks, VPNs, ADSL, Remote Desktop
• Solve complex customer support tickets often involving Linux servers, source code, and web application issues
• Effectively communicate technical information to customers and engineering groups at GitHub
• Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly
• Identify bugs and improvements in the GitHub Enterprise codebase
• Manage urgent customer outages during business hours
• Work closely with our Mobile Operator partners to help them deploy both Internet.org as well as Facebook's special pricing offerings onto their mobile network. This includes remotely supporting the Mobile Operator's deployment and testing of VPN connections, Header Enrichment, Special Pricing configurations and SMSC Binds from our office in Dublin, Ireland
• Previous experience as a Support Engineer, Service Engineer, VAS engineer, Packet core/Network/IP Engineer (or similar) in the telecommunications space
• BA/BS in Engineering, Telecommunications, Computer Science or equivalent degree/experience
• Good understanding of standard operator infrastructure, capabilities and network protocols, especially service (VAS) infrastructures, packet core infrastructure (2G/3G/4G) including advanced packet core features (PCRF, DPI), BSS infrastructures for provisioning and charging (online/offline charging, mediation)
• Knowledge of signalling protocols and flows (SS7, Sigtran, Diameter)
• Strong knowledge and operational experience in VAS services (national/international SMS flows, SMS hubbbing principles)
• Solid understanding of IT infrastructures (distributed, high available real-time infrastructures) and network protocols on different layers (OSI layer model – IP, TCP, UDP, SCTP, HTTP, SMPP, GTP) preferred with good knowledge of different data exchange formats, protocols and common telecom infrastructure APIs in general
• Excellent written and spoken communication skills in English, including writing technical documentation
• Relocation assistance available
• Order Management application
• Product catalog application
• Financial Provisioning Interface Application
• SAP CC, CI, FI-CA

Software Engineer / Support Resume Examples & Samples

• Excellent working knowledge of, or ability to quickly learn, VB.NET, C#, and VB Script
• Exceptional troubleshooting, problem-solving and analytical skills
• Ability to learn industry-specific knowledge and new technologies quickly
• Basic SQL skills
• Authorized to work in the United States for any employer
• Ideal knowledge of PHP and JavaScript
• Advanced proficiency with MSSQL and MySQL
• Logistics and supply chain concepts
• Take full ownership on customer problem / cases, monitor for proper and on time feedback
• Act as the front line T2 contact to interact with customer’s contacts at site
• Work closely with the Nice Support Engineers in case of Escalated cases
• Install NICE product update packs and hot fixes
• Telephony background (preferred in Avaya) and advance knowledge on IP phones communication
• Experience at system/application implementation at customer sites
• Good Knowledge and experience in MS SQL Database structure, administration, performance tuning and scripting
• Minimum 3 years technical experience with Windows Platforms and Active directory as a System\Application administrator
• Thorough understanding of the Windows Server Operating Systems, installation and configuration - particularly how to setup Windows networking, user permissions, Group Policy, Login scripts etc
• Knowledge and practical experience in Storage systems: EMC, Tivoli
• 2 years experience in a technical support role supporting software applications and enterprise clients
• Strong written and oral interpersonal and communications skills in English
• SQL command/query experience essential (mainly SQL Server/Oracle a plus)
• Strong experience of supporting systems developed within the Microsoft .NET framework, preferably using C# (J2EE architecture experience a plus)
• Technical Degree Level Qualification (Preferably in Computer Science)

Engineer, Support Engineer, Senior Engineer Resume Examples & Samples

• Gathers and correlates basic engineering data using well defined engineering procedures, which may include routine and diagnostic testing of components and systems, and engineering studies
• Working knowledge of regulatory requirements and industry standards with Instrument and Control and Digital Systmes background
• Professional Engineering registration in Pennsylvania
• Assists in the work on smaller engineering projects or well-defined areas of larger projects
• Uses existing procedures to investigate, evaluate and assist in producing technically correct and cost effective designs or recommendations that solve ongoing problems
• Builds relationships that will facilitate knowledge transfer, cross functional knowledge of related work groups, and ability to present work products effectively
• Legal working authorization in Australia
• Currently residing in the Australia
• General understanding of how modern web applications work
• Prior experience providing technical support
• Excellent Problem-solving skills
• Familiarity with some flavor of production-level virtual machine (e.g., VMware ESX, Xen, KVM)
• Enthusiasm for working directly with customers
• Stellar English and grammar skills
• Worked closely with large complex customer accounts
• Familiarity with Git and GitHub
• Experience with phone support
• Ability to look through and understand code (Ruby / Bash)
• Previous experience as a Linux System Administrator
• Previous experience providing on-site consulting or professional services
• Please note that benefits vary by country, if you have any questions, please don't hesitate to ask your Recruiter!
• Education: (Recruiter to supply educational requirements)
• Negotiation & argumentation skills
• Delivering results & meeting customer expectations
• Presentation & communication skill
• Working with people
• Current legal working authorization in Japan
• Stellar Japanese and grammar skills
• Business level English skills
• The ability to look through and understand code (Ruby / Bash)
• Provide ongoing reactive technical support to Mobile Operators through a scaled ticketing system while ensuring a high quality of service. This includes troubleshooting partner's technical issues in real-time in cooperation with their engineering and 2nd level operations teams and working with Facebook's internal technical teams on resolving those issues
• Understanding of standard operator infrastructure, capabilities and network protocols, especially packet core infrastructure (2G/3G and 4G), service (VAS) infrastructures, GGSN, SGSN, BSS infrastructures for provisioning and charging (online/offline charging, mediation), advanced packet core features (PCRF, DPI)
• Understanding of IT infrastructures (distributed, high available real-time infrastructures) and network protocols on different layers (OSI layer model – IP, TCP, UDP, SCTP, HTTP, SMPP, GTP, Diameter, MAP, CAMEL)
• 5+ years of experience in support, software services, and/or system administration for a large end-user community
• Understanding of applications server technologies (e.g., Tomcat, Apache, WebSphere, JBoss, etc.)
• Experience with databases (MySQL or other)
• Experience with Python or Java
• Continuously improve the knowledge management to ensure the 1st line team able to deliver more of the Ops and Control Tasks
• Follow Escalation matrix and has clear communication with other team members
• Manage workload and ensure assignments are completed on time and within target completion dates
• Keep clients informed at all times as to progress of assigned tasks and setting realistic expectations with regards to completion dates and status updates in a professional, concise and informative manner
• Demonstrate ownership and interest in goals by identification, escalation and resolution of issues appropriately
• The successful candidate may progress into further technical or leadership roles
• Keep abreast of new / emerging technologies
• Ensure timesheets accurately reflect activity within guidelines
• Minimum 5+ years skills and experience in the installation, configuration and remote support of Windows 2008 / 2012 Server and other operating systems
• Experience in virtualised environments (200+ host) & managing VMware ESX Server
• Experience in HW technologies – enclosures/blades/servers
• Working understanding of Active Directory
• Extensive experience in a large (1000 +server) enterprise or corporate environment
• Have an understanding of how to methodically approach troubleshooting
• Ability to resolve issues & handle conflicting priorities in a dynamic environment
• Strong communication skills, the ability to interact well in client environment and service excellence
• A positive attitude, a passion for IT and a mindset that can adapt easily to change
• Ability to multitask and prioritize current and incoming workload
• Ability to work under pressure and be a fast learner
• Must meet and maintain security clearance requirements of HPE and relevant client(s)
• Has ability to perform/drive resolution of problems on individual products
• Able to produce documentation for use by team and customer
• Has mastered at least one technical discipline with strong knowledge in at least three major technology areas
• Regular checks on the local area networks of the organization
• Monitoring the networks
• Regularly reviewing and optimizing the networks
• Administering incidents and changes
• Basic user trainings
• Preparing computers for use in the standard environment using group imaging solutions and standards
• Monitoring of all applications
• Problems/Issues/Defects Recording and Dissemination
• Take action on all exceptions found while monitoring application instances and logs
• Diagnostics of Problems/Issues/Defects
• Setting Severity Levels to Problems/Issues/Defects
• Workaround, Corrective Fixes, Removal of Data Errors
• Regular Reporting on Open/In Progress/Resolved Tickets to next Level Managers and the Clients with Definite dates
• Pro-active Communications
• Good Analytical Skills
• Knowledge on IBM stacks, Java and Perl would be an added advantage
• 5 years experience in a technical support role supporting software applications in enterprise-wide configurations
• Proven track record in multi-tasking, working under pressure and meeting customer Service Level Agreements on an ongoing basis
• Strong written and interpersonal communications skills
• Demonstrated ability to learn new technology in a fast-moving environment
• Database (SQL Server, Oracle),SQL command/query experience essential
• Strong experience of supporting systems developed within the Microsoft .NET framework
• Good knowledge of Windows and Unix platforms
• Good knowledge of common applications and file formats (DOCX, PPTX, XLSX, HTML, XML, and DTP formats such as FrameMaker and InDesign)
• Experience with ASP/ASP.NET, XML/XSL, WCF, Java, J2EE architecture, Application Servers is an advantage
• Knowledge of programming concepts and general ability to read code is an advantage (C#, Java)
• Linux OS Experience is a plus
• Bachelors Degree (Preferably in Computer Science)
• Assists in the work on smaller engineering projects or well-defined areas of larger projects. Uses existing procedures to investigate, evaluate and assist in producing technically correct and cost effective designs or recommendations that solve ongoing problems
• Internship/co-op in the energy industry preferred
• Engineer in Training Certificate
• Very good knowledge of Microsoft Operating systems (e.g. Windows 7/8/10, Windows Servers)
• DataBases (complex queries, views, stored procedures)
• Knowledge of Java and COBOL programming languages
• Exposure to z/OS systems
• Knowledge and experience in RDz/IDz, Debug Tool, Jazz platform, and Web Application Servers (e.g. WAS Liberty, Tomcat)
• University degree in a Computer Science related discipline

Senior Hybris Commerce Engineer, Support SME Resume Examples & Samples

• Architects eCommerce solutions
• Hybris development
• Develops eCommerce infrastructure strategies for scalability on demand and stability with a goal of near zero downtime
• Understanding of Automation Tools
• Understanding of source control applications
• Familiarity with Amazon S3 cloud based offerings
• Spring Framework development
• RESTful web service framework development
• Java web development
• Use of source control (SVN, GIT, CVS, etc.)
• On-Call Support
• Strong verbal and written communication
• Strong organizational and task management skills
• Positive attitude and passionate
• Ability to make decisions quickly and implement
• Must be a self-starter, very organized and able to work independently as well as in small groups, including customer technical and business employees
• Ability to lead an off-shore team

FIX Engineer Support Resume Examples & Samples

• Supporting FIX systems and Order Routing Infrastructure
• Analyze and research new functionalities
• Resolve issues and liaise with various IT support groups, development groups and external vendors to ensure quick problem resolution
• Provide management support for FIX infrastructure to identify problems before clients are affected. Perform testing of QA environment for clients. Liaise with vendors regarding FIX specifications and configurations supported. Configure UAT FIX systems and complete tests. Utilize SQL, UNIX and any scripting skills
• Certify Configure and Support FIX connections to clients for the purpose of Electronic Trading
• Bachelor’s degree in Computer Science, Computer Information Systems, Management Information Systems, Engineering (any), Math or a related field of study or related experience
• Ideally should have experience in FIX Certification, FIX Onboarding, support of FIX and/or Order Management Systems
• Experience in UNIX, Perl, SQL and/or software configuration management
• Credit Suisse is an equal opportunity employer. Embracing diversity gives us a competitive advantage in the global marketplace and drives our success

Engineer, Support Resume Examples & Samples

• Work with the Client Support and Engineering teams to correct issues reported on client sites
• Daily troubleshooting, working with Java, CSS, HTML, and Javascript code on client websites
• Required to work daily in LAKANA’s proprietary CMS platforms and develop extensive knowledge of LAKANA hardware and software components for triage, support, and execution of client requests
• Participate as a member of the engineering team, including attending meetings, providing input on client projects, and working to develop team capabilities and documentation
• Concise and accurate communication regarding technical issues and resolution through internal tasking system
• Required to complete task estimation and ability to accurately judge amount of work needed for completion of client requests
• Bachelor’s degree or equivalent in Computer Science
• Comfortable working with Linux
• Experience with SQL and creating performant database queries
• Excellent written and verbal communication skills, with the ability to articulate complex and technical concepts to a variety of audiences
• Strong organizational skills with high attention to detail and focus on accuracy
• Ability to work in a fast-paced environment, handling multiple projects and priorities with frequent interruptions
• Drive to deliver on a deadline – speed and accuracy are necessary to thrive in this position
• Outstanding problem-solving and troubleshooting skills
• Familiarity with working in Enterprise-level CMS systems
• 1-2 years+ Full-stack software development
• Experience with any of the following: Liferay, Java Portlets, Responsive Web Design, JSP, Velocity Template Language, AJAX, LESS/SASS, IntelliJ IDE, Eclipse, Version Control Systems (Git and SVN)
• Proficiency with JIRA and Confluence
• Proficiency in MS Office suite (Word, Excel, Power Point)

Engineer / Support Engineer Resume Examples & Samples

• Works under supervision in the field and/or office in a variety of functions and challenging but structured work that develops competencies in the function/discipline
• Continually expands and improves technical and business skill set under own initiative with instruction, guidance and direction from others
• Minimum of 2 years related engineering experience
• Work under the direction of others on tasks related to SFPE, including but not limited to fire protection requirements, fire protection equipment, fire hazards, and fire fighting
• Plan, conduct, and/or supervise SFPE assignments
• Recommend changes to SFPE procedures and drawings/design documents. Gathers and correlates basic engineering data using well defined engineering procedures, which may include routine and diagnostic testing of components and systems, and engineering studies
• Apply sound engineering principles to provide technically correct, timely and cost-effective recommendations
• Review and approve SFPE-related work completed by contractors and/or other engineers
• Interface effectively with other groups, both internal and external to Talen Energy's Susquehanna Nuclear, LLC facility. Work effectively in a team environment, both as a team leader and as a team member
• Understand and practice Company safety and industrial hygiene policies. Incumbents must be aware of safety rules and environmental hazards and take appropriate action to ensure safety of personnel, the public, and the environment
• Continually expand and improve technical and business skills set under own initiative with instruction, guidance and direction from others
• Must obtain and maintain SSES plant security clearance
• Previous experience as a Site Fire Protection Engineer, including knowledge of fire protection requirements, fire protection equipment, fire hazards, and fire fighting
• A member of the Society of Fire Protection Engineers

Field Engineer Support / Engineer Resume Examples & Samples

• Install new releases, upgrades, and patches of JDISS JPO product lines
• Train and educate customer personnel on the functions and use of JDISS products
• Manage multiple tasks
• Perform server maintenance and support
• Provide JDISS-related support to the COCOMs, Component Commands, and RSCs
• Interface with end-users to resolve hardware, software and training issues
• Perform on-going requirements analysis and reporting to supported organizations and JDISS chain of command
• Provide System Security safeguards in accordance with local information systems security procedures
• Develop and refine Standard Operating Procedures (SOP) to streamline future operational support
• Provide technical support to the JDISS Account Managers
• Assist the JDISS installers when deployed to sites
• Assist in resolving customer trouble tickets assigned to the JDISS Help Desk
• Provide system administrator support to the JDISS baseline systems
• Perform operational evaluations of changes to new JDISS baselines
• Analyze training support needs specific to the customer and recommend changes/updates to the JPO
• Provide Functional User Training on JDISS Applications
• Configure JDISS and non-JDISS Windows and Solaris workstations and servers with new releases and upgrades of COTS and GOTS software and operating systems
• To succeed at this job, you must have: experience with Linux or Unix administration, Unix or Shell scripting, ticketing systems and call, escalation, incident and customer relationship management
• It would be preferred if you have experience in technical support
• You must have a Degree in Engineering or a related field
• We are looking for someone with 1-2 years of experience in IT administration
• Demonstration Infrastructure and Computing Platforms
• Three years telecommunications experience
• Three years engineering or sales engineering experience
• Three years experience working with Sprint products, services and applications
• Experience in RF engineering

Software Engineer Support Resume Examples & Samples

• Work priority/severity (P1, P2, P3 etc.) incidents reported to the Development Operations Team
• Work within the Information Technology Infrastructure Library (ITIL) best practices
• Use Agile SDLC methodologies to debug, and support production applications
• Participate in solution oriented workaround and permanent solutions through code change
• Proactively identify, analyze and raise issues when incidents lead to quality, system performance, or architectural issues in product
• Collaborate with support team peers and Scrum development teams in areas relating to bug defects, code change review and solution proposals
• Assist in debugging and delivering enterprise application solution proposals in emergency patch situations
• Willingness to accept on-call rotation responsibilities in support of a 24X7 Operations initiative
• Outstanding troubleshooting and technical support skills
• Experience supporting and writing multi-tier components
• Demonstrate self-directed and proactive approach to solving problems
• Self-starter capable of working on small teams in a fast-paced environment
• Experience working with IT and infrastructure teams that correlate with software applications
• Familiar with all aspects of the software development life cycle methodology including specification, documentation and testing, and scheduling
• Bachelor’s degree in Computer Science or related discipline or equivalent experience
• 5+ years of experience developing, debugging and supporting software in C++, C#
• Strong experience with the following technologies: C++ C#, WCF, ASP.NET, SQL Server
• Strong knowledge of Microsoft Team Foundation Server (TFS) source code management suite
• Global support of all sales. The SSE will engage any sales opportunity or support request from any country, region or area. We have specialists in all technologies that can be pulled into any project anywhere as the need arises
• Minimum of four (4) years of experience in a technology support role
• Must be able to work in a call center virtual environment with telepresence
• Applicable Software : AutoCAD, Microsoft Office, Visio, Google Sketchup

Project Manager Engineer Support Resume Examples & Samples

• Provides development of project Software Quality Assurance Plan and the implementation of procedures that conforms to the requirements of the contract
• Provides an independent assessment of how the project's software development process is being implemented relative to the defined process and recommends methods to optimize the organization's process
• May be responsible for all activities involving quality assurance and compliance with applicable regulatory requirements
• Conducts audits and reviews/analyzes data and documentation
• Develops and implements procedures and test plans for assuring quality in a system development environment which supports large databases and applications
• Leads team on large projects or significant segment of large complex projects
• Planning and scheduling project goals, milestones and deliverables
• Providing support tracking project progress and resolution of project deliverables/issues in close contact with the engineers and program sponsors
• Meeting regularly with the requirements managers to review project status, issues, risks and proposed mitigations
• Tracking vendor status and review/approve vendor Statements of Work, if required
• Defining requirements and plans throughout the project life cycle
• Allocating resources for project and program implementation
• Identifying and solving project issues effectively
• Skills in and demonstrates technical, functional and business knowledge of project portfolio management, project management, customer engagement Roadmap, assessment and management, business development, account management and engagement pursuit, capacity and capability planning
• Work closely with our Mobile Operator partners / Internet Service Providers (ISPs) to help them deploy both Internet.org as well as Facebook's special pricing offerings onto their network. This includes remotely supporting the deployments and testing of VPN connections, Header Enrichment, Special Pricing configurations and SMSC Binds from our office in Singapore
• Provide ongoing reactive technical support to Mobile Operators / ISPs through a scaled ticketing system while ensuring a high quality of service. This includes troubleshooting partners technical issues in real-time in cooperation with their engineering and 2nd level operations teams and working with Facebook's internal technical teams on resolving those issues
• Build and maintain proactive monitoring systems to ensure all our integrations are highly available
• Help scale programs by writing documentation and other materials that can be used by our partners to help them integrate with Facebook infrastructure
• Provide on-call support coverage via on call rotation schedule (during working hours) including weekends
• Work with cross functional teams to deliver data-driven impactful results
• Previous experience as a Support Engineer, Service Engineer, VAS engineer, Packet core (or similar) in the telecommunications space
• Knowledge of signaling protocols and flows (SS7, Sigtran, Diameter)
• Strong knowledge and operational experience in VAS services (national/international SMS flows, SMS hubbing principles)
• Programming / Software debugging experience would be highly advantageous

Functional Support Engineer Resume Examples & Samples

• Proven Ability to learn and work on latest technology, have good analytical skills and pickup faster
• Should have excellent communication, interpersonal skills and be a team player
• Experience working in an onsite-offshore model would be an advantage

Senior Software Engineer Support Lead Resume Examples & Samples

• Coordinate a team of engineers to ensure customer reported issues are prioritized and triaged in a timely fashion to meet contractual obligations
• Collect metrics on customer issues reported, resolved and outstanding. Present metric reports to management on a periodic basis
• Meet weekly with customer technical personnel to convey issue status and to gather information and priorities
• Develop expertise in the system requirements and functionality to be able to quickly diagnose issues and find root causes
• Study trends and metrics to help identify long-term persistent issues and their solutions
• Participate in Software Development Lifecycle activities like requirements, design and code reviews
• Mentor junior level software engineers on triage processes and tool usage
• Some minimal travel requirements to interface with customers support staff
• BS in Software Engineering/Computer Science/Electrical/Computer Engineering or equivalent degree is required with 5+ years of work experience
• A good understanding of the Software Development Lifecycle and its component processes
• Leadership and organizational skills needed to keep a team on track and working on the right tasks
• Strong critical thinking and analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings using a diverse set of tools (SQL, XML, Excel, etc.)
• Effective oral and written communication skills; ability to articulate clearly and concisely, tailored to audience
• Ability to develop high level of credibility and strong positive relationships with customers and coworkers

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Technical Support Engineer Resume Template

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Researching and resolving customer issues regarding computer systems and software comes in the job description of a technical support engineer. They have additional tasks such as designing software, developing maintenance plans, and configuring systems to ultimate optimizations as well! Due to the intensely technical nature of this job, you need to have a bachelor's degree in Engineering along with work experience as a tech support engineer. Your knowledge of API and web services counts as a plus point because it makes you helpful to the corporate. Here’s a template of a technical support engineer resume:

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your technical support engineer resume in 2024,    mention personal projects that showcase your range of skills..

Recruiters want to know if you can handle an array of systems and software (pun intended). Your resume should be rich in showcasing personal projects that use multiple programming languages and technology like NoSQL, Support Tickers, Project management, and Servers.

   Include career highlights that show an attentive and team-working attitude.

Being tech-savvy is not the only thing that you need to work effectively as a technical support engineer. The work experience portion of your resume should include instances where you can mention your teamwork attitude. Use words such as “led”, “resolved”, “overcame” and “created” to highlight these instances.

IT Support Specialist Resume Sample

System administrator resume sample.

As a hiring manager who has recruited technical support engineers at companies like Google, Microsoft, and Apple, I've seen firsthand what makes a resume stand out. The following tips will help you craft a compelling resume that showcases your skills and experience in the best possible light.

   Highlight your technical skills

Employers want to see that you have the technical skills necessary to succeed in the role. Be sure to highlight your proficiency in:

• Operating systems like Windows, macOS, and Linux
• Networking protocols such as TCP/IP, DNS, and DHCP
• Troubleshooting tools like Wireshark and Splunk
• Scripting languages such as Python, Bash, and PowerShell

Don't just list the skills, but provide specific examples of how you've used them. For instance:

• Resolved 150+ technical issues per week using advanced troubleshooting techniques and diagnostic tools like Wireshark
• Automated common support tasks using Python and Bash scripts, reducing average ticket resolution time by 30%

   Quantify your impact

Numbers speak louder than words. Whenever possible, quantify your achievements to show the impact you've had in previous roles. Compare:

• Provided technical support to customers
• Maintained a 98% customer satisfaction rating while handling 50+ support requests daily
• Reduced average ticket resolution time by 25% through process improvements and automation

The latter examples provide concrete evidence of your abilities and show employers the value you can bring to their organization.

   Showcase your soft skills

Technical skills are important, but soft skills are equally crucial for success in a technical support role. Highlight your ability to:

• Communicate complex technical concepts to non-technical users
• Work collaboratively with cross-functional teams
• Remain calm and professional under pressure
• Continuously learn and adapt to new technologies

For example:

Collaborated with development teams to identify and resolve complex software issues, ensuring 99.9% system uptime for over 10,000 users

This showcases your communication, teamwork, and problem-solving skills in a real-world context.

   Tailor your resume to the job

One size does not fit all when it comes to resumes. Tailor your resume to the specific job you're applying for by:

• Using keywords from the job description
• Highlighting relevant skills and experience
• Removing irrelevant information

For instance, if the job requires experience with cloud technologies, emphasize your work with platforms like AWS or Azure. If the company uses a specific ticketing system, mention your familiarity with it.

Tailoring your resume shows employers that you've taken the time to understand their needs and are a strong fit for the role.

   Include relevant certifications

In the technical support field, certifications can be a valuable way to demonstrate your expertise and commitment to professional development. Some common certifications include:

• CompTIA A+, Network+, and Security+
• ITIL Foundation
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Solutions Expert (MCSE)

When listing certifications on your resume, be sure to include the full name of the certification, the issuing organization, and the date you earned it. For example:

• CompTIA A+ Certification | CompTIA | June 2020
• ITIL Foundation Certification | Axelos | March 2022

   Demonstrate your problem-solving skills

At its core, technical support is about problem-solving. Employers want to see that you have the ability to diagnose issues, think critically, and find creative solutions. Use your resume to highlight specific examples of how you've tackled complex problems in previous roles.

For instance:

• Investigated and resolved a critical system outage affecting 5,000+ users, identifying a previously unknown software bug and implementing a patch to prevent future occurrences
• Developed a troubleshooting guide for common network issues, reducing average resolution time by 40% and empowering junior technicians to handle more complex cases

These examples demonstrate your analytical thinking, technical expertise, and ability to make a real impact in a support role.

Writing Your Technical Support Engineer Resume: Section By Section

  summary.

A resume summary for a Technical Support Engineer role is optional, but can be useful if you want to provide additional context or highlight key skills and experience that may not be immediately obvious from the rest of your resume. It's a brief paragraph at the top of your resume that gives an overview of your professional background and qualifications.

However, it's important to avoid using an objective statement, which is an outdated resume element that focuses on what you want from an employer, rather than what you can offer them. Instead, use the summary to showcase your most relevant skills, experience, and achievements that align with the Technical Support Engineer position you're targeting.

To learn how to write an effective resume summary for your Technical Support Engineer resume, or figure out if you need one, please read Technical Support Engineer Resume Summary Examples , or Technical Support Engineer Resume Objective Examples .

1. Highlight technical support skills

When writing your Technical Support Engineer resume summary, focus on your most relevant technical skills and experience. Highlight your expertise in troubleshooting, problem-solving, and customer support.

For example, instead of using generic statements like this:

• Experienced Technical Support Engineer with a proven track record of success
• Hardworking and dedicated professional with strong communication skills

Use specific examples that showcase your technical support abilities:

• Technical Support Engineer with 5+ years of experience troubleshooting complex hardware and software issues for enterprise clients
• Skilled in remote desktop support, network diagnostics, and customer communication to resolve tickets efficiently

2. Tailor your summary to the job

While it's important to highlight your overall qualifications in your resume summary, you should also tailor it to the specific Technical Support Engineer position you're applying for. Review the job description carefully and identify the key skills, experience, and qualifications the employer is looking for.

Then, incorporate those elements into your summary. For example, if the job emphasizes experience with certain software or systems, mention your expertise with those specific tools.

Technical Support Engineer with 3+ years of experience providing software and hardware support for XYZ Company's enterprise products. Skilled in troubleshooting issues with ABC software suite, remote desktop support, and documenting solutions in the company's knowledge base. Committed to delivering exceptional customer service and resolving complex technical problems efficiently.

  Experience

Your work experience section is the most important part of your technical support engineer resume. It's where you show hiring managers how you've applied your technical skills to solve customer issues, improve processes, and deliver results.

In this section, we'll cover what to focus on in your work experience section, and share examples of what to do (and what to avoid).

1. Use strong technical support action verbs

When describing your work experience, use powerful action verbs that highlight your technical support skills and accomplishments. Avoid generic phrases like 'responsible for' or 'participated in'. Instead, use verbs that show you took ownership and drove results.

• Troubleshot and resolved complex hardware and software issues for clients
• Diagnosed system failures and implemented solutions to improve uptime
• Collaborated with cross-functional teams to develop knowledgebase articles and training materials

Also, avoid repeating the same verbs over and over. Vary your language to keep your bullet points engaging.

2. Quantify your technical support achievements

Numbers jump off the page and grab attention. Whenever possible, include metrics that demonstrate the impact of your technical support work. Share things like:

• Number of support tickets or cases handled daily/weekly/monthly
• Average resolution time for tickets
• Customer satisfaction scores
• Percentage by which you reduced ticket backlog or improved first call resolution rate

Resolved an average of 50+ support tickets per week while maintaining a 98% customer satisfaction rating and averaging a 15-minute resolution time.

3. Highlight your technical skills and tools

Hiring managers want to see evidence of the specific technical skills and tools required for the job. As you describe your work experience, naturally incorporate technologies, systems and processes you've worked with.

• Provided level 1-3 support for Windows, Mac, and Linux operating systems
• Maintained, updated and patched Windows servers and endpoints using Active Directory and SCCM
• Used Zendesk to manage, prioritize and resolve support tickets

Avoid simply listing skills without context, like this:

• Technical skills: Windows, Linux, Zendesk, Active Directory, SCCM

4. Show your career progression

Hiring managers love to see growth and progression on your resume. If you've been promoted, taken on increasing responsibilities, or worked on progressively more complex technical issues, make that clear.

One way to do this is by breaking out different roles within the same company, like this:

ABC Company Senior Technical Support Engineer (2018-Present) - Led a team of 5 support engineers... - Developed and delivered training... Technical Support Engineer (2016-2018) - Provided level 2 technical support... - Resolved an average of 40 tickets per week...

If you haven't had formal promotions, you can still show progression through your achievements and the skills you've developed over time.

  Education

The education section of your technical support engineer resume should be concise and highlight your relevant academic background. It's an opportunity to showcase your qualifications and demonstrate your commitment to learning and professional development in the tech support field.

1. List your degrees in reverse chronological order

Start with your most recent or highest degree first. Include the name of the institution, the degree earned, and the year of graduation.

Here's an example of how to format your education:

• Bachelor of Science in Computer Science, XYZ University, 2018
• Associate of Applied Science in Information Technology, ABC Community College, 2016

Avoid listing outdated or irrelevant education, such as:

• High School Diploma, Anytown High School, 2010

2. Highlight relevant coursework and projects

If you're a recent graduate or have limited work experience, you can strengthen your education section by including relevant coursework, projects, or academic achievements.

Bachelor of Science in Information Technology, ABC University, 2020 Relevant Coursework: Network Administration, Database Management, Cybersecurity Senior Project: Developed a mobile app for IT service management

Avoid listing generic or unrelated coursework, such as:

• Introduction to Psychology
• English Composition I

3. Include certifications and professional development

Showcase your commitment to learning and staying up-to-date with industry trends by listing relevant certifications and professional development courses in your education section.

• CompTIA A+ Certification, 2019
• ITIL Foundation Certificate in IT Service Management, 2020

Avoid listing outdated or irrelevant certifications, such as:

• Microsoft Office Specialist, 2012

4. Tailor your education section for senior-level positions

If you're a senior-level technical support engineer with extensive work experience, your education section should be brief and focused on your most relevant and impressive academic achievements.

Here's an example of a concise education section for a senior-level candidate:

Master of Science in Computer Science, XYZ University Bachelor of Science in Information Technology, ABC University

Avoid listing graduation dates or outdated education, such as:

Associate of Applied Science in Computer Information Systems, DEF Community College, 1995

  Skills

Your skills section is one of the most important parts of your technical support engineer resume. It's where you showcase your technical expertise and knowledge to potential employers. To make your skills section stand out, follow these tips:

1. Highlight relevant technical skills

As a technical support engineer, you need to have a wide range of technical skills. Focus on the skills that are most relevant to the job you're applying for. Some examples of technical skills to include are:

• Operating Systems : Windows, Linux, macOS
• Networking : TCP/IP, DNS, DHCP, VPN
• Programming Languages : Python, Java, C++
• Troubleshooting Tools : Wireshark, Ping, Traceroute

Make sure to list the specific technologies and tools you're proficient in. Avoid generic terms like "programming" or "networking" without listing the specific skills.

2. Categorize your skills

Grouping your skills into categories can make your skills section more organized and easier to read. For example:

Operating Systems : Windows 10, Linux, macOS Networking : TCP/IP, DNS, DHCP, Cisco IOS Databases : MySQL, MongoDB, Oracle Scripting : Python, Bash, PowerShell

Avoid a disorganized skills section like this:

Technical Skills: Windows, Linux, Python, TCP/IP, MySQL, Cisco, Java, Active Directory, Wireshark, Microsoft Office

3. Use proficiency levels strategically

Indicating your proficiency level for each skill can give employers a better idea of your expertise. For example:

Python (Expert) Java (Advanced) C++ (Intermediate) Ruby (Beginner)

However, only use proficiency levels if you're confident in your abilities. Don't claim to be an expert in a skill if you only have basic knowledge. It's better to leave off the proficiency level than to overstate your abilities.

4. Optimize for Applicant Tracking Systems (ATS)

Many companies use Applicant Tracking Systems (ATS) to filter resumes based on keywords. To make sure your resume passes through the ATS, use the exact keywords and phrases from the job description in your skills section.

For example, if the job description mentions "experience with Cisco networking equipment," make sure to include "Cisco" in your skills section. Don't just list "networking equipment" without mentioning the specific brand.

Skills For Technical Support Engineer Resumes

Here are examples of popular skills from Technical Support Engineer job descriptions that you can include on your resume.

• Troubleshooting
• Customer Service
• Project Management
• Software Installation
• Technical Support
• Telecommunications
• Dynamic Host Configuration Protocol (DHCP)
• IT Service Management

Skills Word Cloud For Technical Support Engineer Resumes

This word cloud highlights the important keywords that appear on Technical Support Engineer job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

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Resume Guide: Detailed Insights From Recruiters

• Technical Support Resume Guide & Examples for 2022

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Technical Support Engineer Resumes

• Template #1: Technical Support Engineer
• Template #2: Technical Support Engineer
• Template #3: IT Support Specialist
• Template #4: System Administrator
• Skills for Technical Support Engineer Resumes
• Free Technical Support Engineer Resume Review
• Other Engineering Resumes
• Technical Support Engineer Interview Guide
• Technical Support Engineer Sample Cover Letters
• Alternative Careers to a Technical Support Engineer
• All Resumes
• Resume Action Verbs

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